Amr Ahmed Moyasser
Senior Customer service and public relations
Smouha, Alexandria, EgyptWork Experience
Senior Customer service and public relationsFull Time
Rohdes travel
May 2017 - Jul 2019 -2 yrs, 2 months
Egypt , Alexandria
- Job Details:Responsible of all the internal tours for individuals and corporates starting from selling the package, following all the operations processes during the reservation and the trip itself, taking the feedbacks about the trip to solve any problems the customer faced.
Customer Service and operations agentFull Time
Noor telecommunications
Mar 2016 - Mar 2017 -1 yr
Egypt , Alexandria
- Job Details:First, my my post was as a customer service and operations agent, my duties was to handle new subscriptions and follow it's installation operations until the customer's line be ready to use the service, then, handling any complain or any problem may happens to the customers corporates or individuals within the subscription period and follow it to be solved as soon as possible, I was responsible too for handling cash for and collect the sales sheets monthly.
Customer Service AgentFull Time
Mobinil Agent
Jun 2014 - Mar 2015 -9 months
Egypt , Alexandria
- Job Details:Serving customers about buying any item or solving any problem, handling cash, I had target to achieve.
Guest Service AgentFull Time
Acacia Resort
Jan 2012 - May 2013 -1 yr, 4 months
Egypt , Alexandria
- Job Details: Making reservations, check in and out, handling cash and any problems may happen, and some administration duties.
Education
Bachelor's Degree in Hotels Managmet
The high institute for tourism and hotels (E.G.O.T.H)Jan 2008 - Jan 2012 - 4 yr
Bachelor's Degree in Hotels managment
The high institue for tourism and hotels (E.G.O.T.H)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Mohamed Korayem Language SchoolJan 2012
Achievements
In University I and my colleagues made a graduation project it was special and challenging we was afraid that we may can not handle it, because it's very large amount of details, new idea and vision, but, we continued working on it, and after the project's discussion the professor's views were that it is a great project the they didn't see like it before , they found there was anything wrong it is completely awesome, no one can imagine how happy we felt after we grade of excellentxcellent in this subject, it was like Victory.
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
English conversation course
New Horizons languages center·2014Certification in English conversation
New Horizons Languages Center·2014English course
The ministry of defense' languages institute·2012Certification in general English
Ministry of defense's languages institute a·2012ICDL
The ministry of defense' languages institute·2011Training in hotels management
The high institute of Tourism and hotels E.G.O.T.H·2010Certification in hotels management
The high institute for for tourism and hotels E.G.O.T.H ·2010