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Amr Ali Mohamed

IT Technical Support at Raya Contact Center

Maadi, Cairo, Egypt

Work Experience

  • IT ManagerFull Time

    Amigo

    May 2018 - May 2020 -2 yrs

    Egypt

    • Job Details:- Managing information technology and computer systems - Controlling and evaluating IT infrastructures including (Servers-Pc’s-Laptop’s-CCTV Cameras-applications) in all company sites - Supporting ERP and CRM applications - Determine the rationale and methods for upgrading company network software programs each time an update is released - Work closely with departmental managers to determine the maintenance and growth needs of the network - Managing IT staff
  • IT ManagerFull Time

    Shabakat For Natural Gas

    Nov 2015 - Feb 2018 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:• Manage information technology and computer systems • Plan, organize, control and evaluate IT and electronic data operations • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance •Design, develop, implement and coordinate systems, policies and procedures •Ensure security of data, network access and backup systems •Act in alignment with user needs and system functionality to contribute to organizational policy •Identify problematic areas and implement strategic solutions in time •Audit systems and assess their outcomes •Preserve assets, information security and control structures •Handle annual budget and ensure cost effectiveness
  • IT Technical SupportFull Time

    Raya Contact Center

    Oct 2014 - Present -10 yrs, 9 months

    Egypt , Cairo

    • Job Details:•Booking appointments for clients to submit their documents to VFS company. •Confirming that all of the data is matching with company rules. •Enter all data for passport and visa on VFS Tasheel booking system. •Follow up with customers for the issuance of visa. •Handling customer complains.
  • Coordinator - IT Specialist Full Time

    Barclays Bank Of Egypt

    Mar 2010 - Jun 2014 -4 yrs, 3 months

    Egypt , Cairo

    • Job Details:•Quality Assurance Agent in Barclays Egypt Reviewing retail loan and credit applications •Ensuring full documentation is available and ensuring compliance with policy. •Call Center Supervisor. •Retail Team. •IT Specialist.
  • Education

    • Computer Engineering in Computer Engineering

      New Cairo Academy

      Jan 2003 - Jan 2008 - 5 yr

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • CCNA

      Cisco Networks·2008
    • MCAD

      Microsoft·2006
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