
Amr Ali Mohamed
IT Technical Support at Raya Contact Center
Maadi, Cairo, EgyptWork Experience
IT ManagerFull Time
- Job Details:- Managing information technology and computer systems - Controlling and evaluating IT infrastructures including (Servers-Pc’s-Laptop’s-CCTV Cameras-applications) in all company sites - Supporting ERP and CRM applications - Determine the rationale and methods for upgrading company network software programs each time an update is released - Work closely with departmental managers to determine the maintenance and growth needs of the network - Managing IT staff
IT ManagerFull Time
Shabakat For Natural Gas
Nov 2015 - Feb 2018 -2 yrs, 3 months
Egypt , Cairo
- Job Details:• Manage information technology and computer systems • Plan, organize, control and evaluate IT and electronic data operations • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance •Design, develop, implement and coordinate systems, policies and procedures •Ensure security of data, network access and backup systems •Act in alignment with user needs and system functionality to contribute to organizational policy •Identify problematic areas and implement strategic solutions in time •Audit systems and assess their outcomes •Preserve assets, information security and control structures •Handle annual budget and ensure cost effectiveness
IT Technical SupportFull Time
Raya Contact Center
Oct 2014 - Present -10 yrs, 9 months
Egypt , Cairo
- Job Details:•Booking appointments for clients to submit their documents to VFS company. •Confirming that all of the data is matching with company rules. •Enter all data for passport and visa on VFS Tasheel booking system. •Follow up with customers for the issuance of visa. •Handling customer complains.
Coordinator - IT Specialist Full Time
Barclays Bank Of Egypt
Mar 2010 - Jun 2014 -4 yrs, 3 months
Egypt , Cairo
- Job Details:•Quality Assurance Agent in Barclays Egypt Reviewing retail loan and credit applications •Ensuring full documentation is available and ensuring compliance with policy. •Call Center Supervisor. •Retail Team. •IT Specialist.
Education
Computer Engineering in Computer Engineering
New Cairo AcademyJan 2003 - Jan 2008 - 5 yr
Skills
- Microsoft Office
- Microsoft Windows
- Microsoft Outlook
- Internet Research
- Computer Maintenance
- Quality Assurance
- Networking
- Customer Care
- Virtual Machines (VM)
- Fortigate Firewall
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
CCNA
Cisco Networks·2008MCAD
Microsoft·2006