Amr Osama Fawzi

Information Technology - HeadFull Time

• Job Details:- Optimizing operational processes and procedures for maximum efficiency for all departments. - Maintaining and aligning IT quality standards in all departments. - Supervise execution procedures and compliance with OLA and SLA. - Follow up on the services utilization, capacity, and direct expenses with vendors in coordination with departments heads. - Coordinate with technical support team to make sure of efficiency of the internal tools or 3rd party services those responsible for services operation and delivery. - Follow-up on the internal communications between departments and team in terms of services implementation and delivery. - Observe the tasks execution procedures and compliance with OLA and SLA - Recommend and implement the suitable methodologies and tools needed to follow up and monitor the execution steps, process, and procedures to activate or deploy a new service. - Plan, organize, control and evaluate the operations of APM information systems. - Ensure information technology governance and full compliance with Information Security Policies and Guidelines. - Implementing information Security strategies and procedures required to protect information assets. - Establishing and managing Backup and Disaster Recovery strategy to the ICT critical systems and handling all the ICT aspects of the Company Business Continuity Plan. - Perform ICT budget planning, monitoring and cost optimization. - IT Services design, planning, delivery, and maintenance. - Perform administrative and financial processes required for procurement, tracking and disposal of ICT assets and services - Managing the Service Level Agreements and the performance of the ICT vendors and suppliers. - Performing capacity planning and continues improvement to the ICT services. - Acting as Project Manager for all ICT projects.

Service Desk ManagerFull Time

• Job Details:- Manage the teamwork and the technical workflow. - Managing and controlling a domain networking. - Troubleshoots network connectivity and problems with network components such as routers, switches, access points, video conference, scanners, and projectors .etc. - Supporting all the hardware environment . - Installing and configuring new machines for joining the domain network. - Support win servers 2003,2008,2012 and 2016 . - Managing WSUS server. - Configuring and control users, applications, ports and any programs run in the network. - Creating login name and creating mail for new users. - Support electronic devices such as, tablets, Pads, surface laptops and Woki Toki devices. - Support Microsoft products (Office 2013- office 365 and-2016) - Also support Microsoft OS. Win XP, win7 and win 10. - Supporting and configure the corporate mail ' OUTLOOK 'for users. - Secure remote access network connection using SCCM, pc anywhere, remote desktop and log me in . - Managing and operate the backup cycle by using Symantec backup Exec. - Configure CISCO switches / also support and troubleshooting L1/L2. - Monitoring network environment by using Spiceworks . - Using ticketing system (SPICEWORKS) and all its plug-ins. - Supporting all users and solving any issues faces them. - Check the healthy status for all servers and all operations in the IT such as server’s performance, availability, and backup status and UPS status. Also using SIM (System Insight Manager) to monitor the Hp servers. - Configure finger print machines and creating new users and solve any issues related to the machines. - Operate and manage printing server and response to all issues related to the printing server also giving access to users whom need to print. - Supporting video conference using Cisco and POLYCOM devices. - Managing HVAC systems and supporting it. - Managing all procurement process which related to all IT environment. - Dealing with ISP providers in the site. - Managing the inventory for the IT environment and check for any new items and the old items which need to disposal

Outsource Service Desk Eng.Full Time

• Job Details:- Managing and controlling a domain networking. - Troubleshoots network connectivity and problems with network components such as routers ,switches ,access points ,scanners ,projectors .etc - Supporting all the hardware environment . - Installing and configuring new machines for joining the domain network. - Configuring and control users, applications, ports and any programs run in the network. - Creating login name and creating mail for new users by using active directory management. - Supporting and configure the corporate mail ' OUTLOOK 'for users. - Secure remote access network connection using SCCM, pc anywhere, remote desktop and log me in . - Managing and operate the backup cycles symantic backup exec. - Configure CISCO switches / also support and troubleshooting L1/L2. - Monitoring the switches health by using Spiceworks or BCM . - Using ticketing system (SPICEWORKS) and all it’s plug-in. - Supporting all users and solving any issues faces them. - Check the healthy status for all servers and all operations in the IT such as server’s performance, availability, and backup status and UPS status. Also using SIM (System Insight Manager) to monitor the servers. - Configure finger print machines and creating new users and solve any issues related to the machines. - Operate and manage printing server and response to all issues related to the printing server also giving access to users whom need to print.