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Amr Mobarez

Head of Workforce at Etisal International

Giza, Egypt
  • Microsoft Excel
  • Microsoft Power Point
  • excellent communication
  • friendly attitude
  • Customer Service

Work Experience

  • Head of Workforce at Etisal International

    Jan 2017 to present · 4 Years
  • Workforce Supervisor at Etisal Internationl

    Oct 2014 to Dec 2016 · 2 Years 2 Months
  • Workforce Senior Planning Analyst at Etisal International

    Jul 2011 to Sep 2014 · 3 Years 2 Months
  • Real Time Specialist at Etisal International

    Sep 2009 to Jun 2011 · 1 Year 9 Months

Education

  • BSC in Accountant

    Helwan University - Egypt 2002 to 2006 · 4 Years

Achievments

• I had got the top achievers quarter 2 as CSR after 5 months from hiring date and joined night shift team. • Promoted after 8 months from hiring to be 1 of 3 members whom selected to launch first workforce team at Etisal International Company. • I was eager to create most of excel templates that help the team to facilitate the work, sending accurate report, save time and cost as well. • After I had promoted as Supervisor. I designed workforce development training and rotate the roles between team members to share experience, which reflected to gain experience to work effectively and efficiency inside the team and give them the challenge to grow inside the company and follow their career path. • In 2014 I had create 2 new sectors at the company:- 1. Leave Admin (Responsible for headcount optimization and attendance payroll and leaves updates) 2. Reporting Team (Responsible for all reports related to account performance and agents productivity) • Now I’m working to create first MIS

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Skills
Tools and Fields of Expertise

  • Microsoft Excel
  • Microsoft Power Point
  • excellent communication
  • friendly attitude
  • Customer Service
  • Call Center
  • Operations
  • Workforce Management
  • Leadership Management
  • Customer Support
  • Computer Skills
  • Customer Care
  • Problem Solving
  • Problem Analysis
  • Data Analysis
  • Microsoft Office
  • MS Office
  • Data Management
  • English Education
  • Forecasting
  • Staffing
  • Staff management

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Mini MBA

    Diplomatic Training Center · 2018
  • Supervisory Skills

    Orascom Training Center · 2012
  • ICDL

    Cairo University · 2009
  • Human Resources program

    Future Generation Foundation · 2008
  • BBSA - (Basic Business Skills Acquisition)

    Future Generation Foundation · 2008
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