Amr Ahmed Mattar

NPS & Customer Insight Supervisor (Kaizen & Field Operation) at Toyota Egypt

Hadayek Alahram, Giza, Egypt

Sep 2019 - Present -5 yrs, 10 months

Egypt , Cairo

Mercedes Benz Gargash Enterprises (Dubai)

Jun 2015 - Jul 2017 -2 yrs, 1 month

United Arab Emirates , Dubai

Job Details:- Receive reservation calls and handle customer’s queries. - Making Surveys on the repair center to check the service quality. - Provide scripts to read from during phone calls (Arabic Section). - Handle major incidents that cannot be resolved by agents (Arabic Section). - Monitoring the team’s performance & Delegating tasks (Arabic Section).

Nissan Motor Egypt (Auto Egypt - El Kasrawy Group) & (Xpress Egypt)

May 2013 - Aug 2019 -6 yrs, 3 months

Egypt , Cairo

Job Details:- Receiving calls and handling customers’ queries via phone and face to face. - Making reservations for clients in the repair center. - Making surveys on the repair center to check the service quality provided to the client if meets our service level and the company’s policy and procedures. - Handling any problems that could affect customer satisfaction.