Amr abdel moneim Kamal

IT ManagerFull Time

• Job Details:Administration of Hybrid Environment containing linked to Microsoft Office 365 Cloud. • Responsible for managing and supervising the daily operations of the Help Desk team. • Responsible for achieving maximize staff productivity by team building and reward recognition programs. • Coordinated help desk support operations with IT support teams of engineers, administrators. • Planned, developed and implemented new support policies and procedures by establishing a company. • Reviewed reports of computer and peripheral equipment, malfunction, and maintenance to determine costs and impact. • Analyzed help desk activity, tasks and made recommendations for increased performance efficiency and effectiveness. • Conducted periodic performance evaluations and annual personnel reviews for staff members. • Coordinated with staff, end users, and department managers to determine requirements for new or modified SW, HW. • Assisted in the implementation of physical asset tracking procedures using office automation software. • Responsible for identifying and implementing “best practice” processes. • Responsible for guiding the Help Desk staff through new Projects and implementations. • Preparation of policy, procedures and technical work instructions for support staff. • Preparation of management reports regarding service delivery and customer service. • Service Desk call logging and problem resolution. • Management and administration all IT Assets. • Administration Microsoft Office 365 Cloud. • Management and administration SAP Server Cloud.

Service Desk Section HeadFull Time

• Job Details:Microsoft System Administrator -Administration of Hybrid Environment containing Exchange 2013 Server And linked to Microsoft Office 365 Cloud. -Administration of Windows Server 2012 ( AD, DNS ,File Servers,Print Servers ) - Mananging VMware Virtualization Technologies Vsphere Hypervisor Esxi. -Administration of Microsoft SCCM, SCOM 2012. -Administration of Microsoft SQL 2012 • Responsible for managing and supervising the daily operations of the Help Desk team. • Responsible for achieving maximize staff productivity by team building and reward recognition programs. • Responsible for the daily management of +500 users support in HQ, factories, Branches and showrooms. • Coordinated help desk support operations with IT support teams of engineers, administrators. • Planned, developed and implemented new support policies and procedures by establishing a company. • Reviewed reports of computer and peripheral equipment, malfunction, and maintenance to determine costs and impact. • Analyzed help desk activity , tasks and made recommendations for increased performance efficiency and effectiveness. • Conducted periodic performance evaluations and annual personnel reviews for staff members. • Coordinated with staff, end users, and department managers to determine requirements for new or modified SW, HW. • Assisted in the implementation of physical asset tracking procedures using office automation software. • Responsible for identifying and implementing “best practice” processes. • Responsible for guiding the Help Desk staff through new Projects and implementations. • Management of Services Help Desk support tasks, daily operations and staff. • Administration of the Service Desk management system( Remedyforce ). • Preparation of policy, procedures and technical work instructions for support staff. • Preparation of management reports regarding service delivery and customer service. • Service Desk call logging and problem resolution. • Management and administration all IT Assets.