Amr Mohamed Ismail

Help Desk and Customer Service Team LeaderFull Time

• Job Details:• Managed and leaded a team of Help Desk/CS to achieve the required tasks and supports all logistical activities and functions with especial focus on CRM. • Modified and provided Customers service support to reduce incidents and problems by 60% and Identified fraud and risk relevant to operation. • Studied and analyzed operational weaknesses (many serious cases) in order to reach the required level by identifying areas where serious abuses occur and then developed sustainable solutions to ensure non-recurrence. • Operated management in a manner that achieves harmony with all the bodies dealing with Damietta port through Strong understating of export/import rules and regulations covering all related items (documentation, custom regulations, all streams of business which includes, Container, Bulk & General Cargo, Liquid and Logistics...

Senior ManagerFull Time

• Job Details:• Participate in the preparation of plans and general strategy of DP. • Establish strategic marketing plans to achieve Commercial objectives and attract customers in local or international market. • Design and manage PR campaigns, events, communicate to all stakeholders , developing communication channels with all entities that interested in investing in Damietta port and negotiating with them in order to achieve mutual benefit. • Evaluate the service provided by 3 PLs (SLA), identify deficiencies to avoid non-integrated operation, generate reports related to multiple projects and renewals of official documents • Develop and update administrative systems to make them more efficient.

Information SpecialistFull Time

• Job Details: Identify relevant data sources; gather information through surveying and research. • Identify relevant data sources; gather information through surveying and research. • Work with internal programmers to build and maintain multiple databases. • Maintain full confidentiality with all client and participant information