Amr Ibrahim Ahmed
Real_estate
Shubra, Cairo, EgyptWork Experience
Contact Center ExecutiveFull Time
- Job Details:- Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues from other departments as necessary. - Providing feedback on the efficiency of the customer service process. - Make outbound calls to ensure customer satisfaction with the service of all departments.
Sales and Customer Service AgentFull Time
Orange
Sep 2018 - Nov 2019 -1 yr, 2 months
Egypt , Cairo
- Job Details:- Inform customers of the company's offers on mobile lines and accessories. - Answer customer inquiries. - Solving customer problems. - Assistant Manager in the last 6 months.
Customer Service AgentFull Time
Wasla Outsourcing (Vodafone Egypt Account) – Cairo
Jan 2016 - Mar 2017 -1 yr, 2 months
- Job Details:- Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Ensure customer satisfaction and provide professional customer support.
Education
Bachelor's Degree in Law
Ain Shams University (ASU)Jan 2012
Achievements
I was playing in Pepsi School Football League on the level of educational administration. I was playing football in League for Clubs of Youth of Qalyubia. I was owning a small project (mobile phones mini store) (Sales and Repairing Phones Hardware and software
Skills
Languages
Arabic
FluentEnglish
Intermediate