Amr Hossam Hossam

AccountantFull Time

Customer Service RepresentativeInternship

• Job Details:I was responsible for : 1) Opening and maintaining customer accounts by recording account ,information 2) Resolving product or service problems by clarifying the customers complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution 3) Recommending potential products or services to customers 4) Manage large amounts of incoming calls 5) Establishing new customers accounts and updating their transactions status 6) Building sustainable relationships of trust through open and interactive communication 7) Ensuring customer satisfaction and providing professional customer support

Auditing InternInternship

• Job Details:I was responsible for : 1) Collecting and analyzing data to find possible errors such as extravagance, fraud, theft or non compliance with regulations or management policies 2) Submitting reports to management on audit reports and making recommendations for change in financial activities or operations 3) Examining and evaluating financial and information systems and recommending controls to ensure data integrity and system reliability 4) Preparing detailed reports on the findings during audits 5) Inspecting account books and accounting systems for efficiency, effectiveness and the use of the accepted accounting procedures to record transactions 6) Preparing, analyzing and verifying annual reports, financial statements and other records using accepted accounting and statistical procedures 7) Review compliance of the company with both state and federal legal requirements