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Amr Fesal

CUSTOMER CARE SENIOR SUPERVISOR at Etisalat Misr

Haram, Giza, Egypt

Work Experience

  • WORK FORCE ANALYST (shift Leader)Full Time

    Etisalat Misr

    May 2015 - Aug 2016 -1 yr, 3 months

    • CUSTOMER CARE SENIOR SUPERVISORFull Time

      Etisalat Misr

      Jul 2009 - Present -16 yrs

      • TECHNICAL SUPPORT ENGINEER (SENIOR ADVISOR)Full Time

        Etisalat Misr

        Jul 2009 - May 2015 -5 yrs, 10 months

        • TECHNICAL SUPPORT ENGINEERFull Time

          Egynet

          Jan 2009 - Jul 2009 -6 months

            • Education

            • Technical Diploma in BIG DATA AND DATA SCIENCE DIPLOMA

              Nile University (NU)

              Jan 2020 - Jan 2021 - 1 Year

            • MBA– MASTER OF BUSINESS ADMINISTRATION in MASTER OF BUSINESS ADMINISTRATION

              Arab Academy for Science, Technology and Maritime Transport (AAST)

              Jan 2016 - Jan 2018 - 2 yr

            • B.SC. IN ELECTRONIC ENGINEERING AND ELECTRICAL COMMUNICATION in Faculty of Electronic Engineering (Munuf)

              Menoufia University

              Jan 2003 - Jan 2008 - 5 yr

            Achievements

            - Hero of performance 2020 award - could manage my team to achieve and exceed the company targets during the pandemic 2020 (work from home ) - Rewarded by the CHRO for being the top manager - score - staff engagement survey conducted by Kenexa

            Skills

            • Customer Experience
            • Customer Support
            • People Management
            • Information Technology (IT)
            • Machine Learning
            • Data Analysis
            • Python
            • Big Data Analytics
            • operation management
            • Reporting
            View More

            Languages

            • English

              Fluent

            Training & Certifications

            • ADVANCED DATA ANALYSIS NANO DEGREE PROGRAM

              Udacity·2020

            • BUSINESS ANALYTICS AND DECISION MAKING

              Etisalat Academy·2017

            • CCNP (CISCO CERTIFIED NETWORK PROFESSIONAL)

              Cisco Academy·2012

            • CCNA (CISCO CERTIFIED NETWORK ASSOCIATE)

              Cisco Academy·2010
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