Amr Essam

Relationship Assistant at Credit Agricole Bank

Heliopolis, Cairo, Egypt

Homzmart

Jan 2021 - Present -4 yrs, 6 months

Homzmart

Dec 2020 - Present -4 yrs, 7 months

Credit Agricole Bank

May 2019 - Present -6 yrs, 2 months

Egypt , Cairo

Job Details:- Sales • Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship. • Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty. - Operation & Service Quality • Follow up with others, departments, pipeline credit/ operations dept. on pending cases. • Ensures handling and covering all customer requests / inquiries to deliver services excellence. • Efficiently handles customers complaints, escalating as appropriate. - CBE, Compliance, Audit, Procedures • Ensure following set procedures as per designation.

Stellar Training & Consulting

Oct 2017 - Dec 2017 -2 months

Egypt , Cairo

Job Details:• Conduct field visits to trainees’ work venues in different places to follow the training process. • Manage and Train employees for specific jobs and managing their performance. • Keep track of all training assessments and prepare an analysis report on its effectiveness as per the feedback received. • Coordinate venue, accommodation, training setup and send the information to trainers, consultants, and facilitators. • Hand out final program exams to all trainees, present the exam instructions and send them their results by mail. • Meeting with vendors for the logistical tasks etc.

Bachelor's Degree in Business administration
Modern University for Technology and Information (MTI)
Jan 2017
High School - Thanaweya Amma
Rajac Language School
Jan 2013