Basic Info

Amira Abbass

12 years

Giza, Egypt

Diploma

Experienced

Work Experience

Quality assurance coordinator at Sykes

Experience Details

Quality assurance coordinator

Customer Service/Support

Experienced (Non-Manager)

I am responsible for listening and evaluating the inbound and outbound calls and emails. I use Observer to document the evaluation and I sit down with the agent on a weekly basis to discuss the evaluation and help over coming any weakness points


Company Details

Sykes (multinational)

Giza, Egypt, Egypt

N/A

Outsourcing/Offshoring

N/A

Apr 2016 to present (8 months)
Technical support agent at Sykes

Experience Details

Technical support agent

Customer Service/Support

Entry Level

N/A


Company Details

Sykes (multinational)

Giza, Egypt, Egypt

N/A

Outsourcing/Offshoring

N/A

Nov 2015 to Apr 2016 (5 months)
Sales Representative at Expedia

Experience Details

Sales Representative

Hospitality/Hotels/Food Services

Entry Level

I was responsible for assisting clients with finding the right travel and accommodation options for them. Offer best deals and complete the order for them.


Company Details

Expedia (multinational)

Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Sep 2015 to Nov 2015 (2 months)
Examination Officer at British council

Experience Details

Examination Officer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

British council

Giza, Egypt, Egypt

More than 1000 employees

Education

N/A

Mar 2015 to Sep 2015 (6 months)
Back office and compliance specialist at Vodafone UK

Experience Details

Back office and compliance specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt, Egypt

N/A

Consumer Services , Telecommunications

N/A

Jun 2014 to Mar 2015 (9 months)
Team leader at Vodafone UK

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt, Egypt

N/A

Consumer Services , Telecommunications

N/A

Dec 2013 to Jun 2014 (6 months)
Subject matter expert at Vodafone UK

Experience Details

Subject matter expert

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt, Egypt

N/A

Consumer Services , Telecommunications

N/A

Jan 2013 to Dec 2013 (11 months)
Customer service representative at Vodafone UK

Experience Details

Customer service representative

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt, Egypt

N/A

Consumer Services

N/A

Dec 2010 to Jan 2013 (2 years 1 month)
English Teacher at Private School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Private School

Giza, Egypt, Egypt

51-100 employees

Education

N/A

Jun 2005 to Sep 2010 (5 years 3 months)

Education

Technical Diploma in Psychology

Education Details

Technical Diploma

Psychology

High Institute, Egypt

A / Excellent / 85 -100%

N/A

N/A

High Institute
2005 - 2007
College Diploma in English Teaching

Education Details

College Diploma

English Teaching

Faculty of Education, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Education
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Awqaf Public School

Egypt

2001

B / Very Good / 75 - 85%

N/A

Awqaf Public School
2001
This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AnalyticalArabicBack Office And Compliance SpecialistConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer-orientedDetails-orientedEducationEnglishEnglish TeacherEnglish TeachingExamination OfficerExpediaFood ServicesHospitalityHotelsInternetLeaderMicrosoft OfficeOffshoringOutsourcingPsychologyQuality Assurance CoordinatorQuality CoordinationReadingResearchingSales RepresentativeSocial MediaSubject Matter ExpertSupportSupportiveSykesTeachingTeam LeaderTechnical Support AgentTelecommunicationsVodafone UKWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft office

Microsoft office

: Advanced

: Extreme - I love it!

:

More than 7 years

Social media

Social media

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

teaching

teaching

: Expert

: High

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Quality coordination

Quality coordination

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Customer-oriented, Details-oriented, Supportive

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