Basic Info

Amira Riad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Credit analyst at Banque Misr

Experience Details

Credit analyst

Banking, Accounting/Finance, Business Development

Experienced (Non-Manager)

• Gathering information
• Searching for potential SME’S clients
• Reading financial briefings
• Assessing, analyzing and interpreting complicated financial information
• Undertaking risk assessment analysis
• Visiting clients
• Keeping company credit exposures within set risk bearing limits
• Using credit-scoring systems to analyze the financial statements of companies
• Keeping knowledge of key issues up-to-date (for example legal, market risk and compliance issues)
• Helping to enhance the quality of credit applications
• Making recommendations about procedural/policy changes


Company Details

Banque Misr

Cairo, Egypt

More than 1000 employees

Banking, Accounting and Auditing Services, Financial Services

https://www.banquemisr.com.eg

Jun 2015 to present (1 year 10 months)
CSE-HSBC GSC middle east at HSBC-GSC middle east

Experience Details

CSE-HSBC GSC middle east

Customer Service/Support

Experienced (Non-Manager)

• Handling the customer’s enquiries about their bank accounts and credit cards.
• Promoting the bank’s products and increasing the revenue by offering the best product that matches the customer’s need and attracting potential customers by answering product and service questions; suggesting information about the products and services based on their needs.
• Follow up with queries and complaints.
• Take payment information and doing local and international money transfers and payments and updating customer’s information such as addresses and phone numbers.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Awarded certificate of service excellence for high sales achiever for May, Q2, and September 2013.
•Co-Trainer: Became the lead “go-to” person for new updates and particularly challenging calls as one of the company’s primary mentors/co-trainers of both new and established employees.


Company Details

HSBC-GSC middle east (multinational)

Egypt

More than 1000 employees

Banking, Consumer Services , Financial Services

N/A

Sep 2012 to Dec 2014 (2 years 3 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting economics international economics corporate accounting statistics law management math

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

gamal abd el naser language school

Egypt

2008

A / Excellent / 85 -100%

N/A

gamal abd el naser language school
2008

Training and Courses

Training/Course Details

Cerdit cource

Oct 2015

Banque Misr

•Successfully completed the Credit Course held by “Banque Misr–Egypt” by Jailan Shindy (October 2015).

This profile is outdated!
Last update more than 7 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAnalyticalArabicBankingBanking SalesBusinessCSE-HSBC GSC Middle EastCatsCerdit CourceConsumer ServicesCreativeCredit AnalystCredit CardsCredit Risk AnalysisCustomer ServiceEnglishFacebookFinanceFinancial ServicesFlexibleFoodFrenchHSBC-GSC Middle EastHard WorkerInsuranceInternet SearchMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNikeReadingSupportSupportiveTinnes

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Medium

:

1-3 years

Internet Search

Internet Search

: Intermediate

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

credit cards

credit cards

: Expert

: Extreme - I love it!

:

1-3 years

banking sales

banking sales

: Expert

: Extreme - I love it!

:

1-3 years

Credit Risk analysis

Credit Risk analysis

: Advanced

: Extreme - I love it!

:

1-3 years

banking

banking

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Creative, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/amira-riad-82506173?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/mero.riad

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