Basic Info

Amira Riad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Credit analyst at Banque Misr

Experience Details

Credit analyst

Banking, Accounting/Finance, Business Development

Experienced (Non-Manager)

• Gathering information
• Searching for potential SME’S clients
• Reading financial briefings
• Assessing, analyzing and interpreting complicated financial information
• Undertaking risk assessment analysis
• Visiting clients
• Keeping company credit exposures within set risk bearing limits
• Using credit-scoring systems to analyze the financial statements of companies
• Keeping knowledge of key issues up-to-date (for example legal, market risk and compliance issues)
• Helping to enhance the quality of credit applications
• Making recommendations about procedural/policy changes


Company Details

Banque Misr

Cairo, Egypt

More than 1000 employees

Banking, Accounting and Auditing Services, Financial Services

https://www.banquemisr.com.eg

Jun 2015 to present (1 year 6 months)
CSE-HSBC GSC middle east at HSBC-GSC middle east

Experience Details

CSE-HSBC GSC middle east

Customer Service/Support

Experienced (Non-Manager)

• Handling the customer’s enquiries about their bank accounts and credit cards.
• Promoting the bank’s products and increasing the revenue by offering the best product that matches the customer’s need and attracting potential customers by answering product and service questions; suggesting information about the products and services based on their needs.
• Follow up with queries and complaints.
• Take payment information and doing local and international money transfers and payments and updating customer’s information such as addresses and phone numbers.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Awarded certificate of service excellence for high sales achiever for May, Q2, and September 2013.
•Co-Trainer: Became the lead “go-to” person for new updates and particularly challenging calls as one of the company’s primary mentors/co-trainers of both new and established employees.


Company Details

HSBC-GSC middle east (multinational)

Egypt

More than 1000 employees

Banking, Consumer Services , Financial Services

N/A

Sep 2012 to Dec 2014 (2 years 3 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting economics international economics corporate accounting statistics law management math

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

gamal abd el naser language school

Egypt

2008

A / Excellent / 85 -100%

N/A

gamal abd el naser language school
2008

Training and Courses

Training/Course Details

Cerdit cource

Oct 2015

Banque Misr

•Successfully completed the Credit Course held by “Banque Misr–Egypt” by Jailan Shindy (October 2015).

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAnalyticalArabicBankingBanking SalesBusinessCSE-HSBC GSC Middle EastCatsCerdit CourceConsumer ServicesCreativeCredit AnalystCredit CardsCredit Risk AnalysisCustomer ServiceEnglishFacebookFinanceFinancial ServicesFlexibleFoodFrenchHSBC-GSC Middle EastHard WorkerInsuranceInternet SearchMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNikeReadingSupportSupportiveTinnes

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Medium

:

1-3 years

Internet Search

Internet Search

: Intermediate

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

credit cards

credit cards

: Expert

: Extreme - I love it!

:

1-3 years

banking sales

banking sales

: Expert

: Extreme - I love it!

:

1-3 years

Credit Risk analysis

Credit Risk analysis

: Advanced

: Extreme - I love it!

:

1-3 years

banking

banking

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Creative, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/amira-riad-82506173?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/mero.riad

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