Basic Info

Amira Ibrahim

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Office Manager & PA to The Commercial Director at Premium Card

Experience Details

Office Manager & PA to The Commercial Director

Banking, Administration

Manager

Office Manager & PA to The Commercial Director at Premium Card, Cairo 2008 to Present

Office Manager, 2010 to present
Secretary, 2008 to 2010

Repeatedly promoted during 8 years, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals. Results:
 Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
 Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
 Using a range of office software, including email, spreadsheets and databases
 Managing filing systems
 Developing and implementing new administrative systems, such as record management
 Recording office expenditure and managing the budget
 Organizing the office layout and maintaining supplies of stationery and equipment
 Maintaining the condition of the office and arranging for necessary repairs
 Organizing and chairing meetings with staff - in lower paid roles this may include typing the agenda and taking minutes.
 Overseeing the recruitment of new staff, sometimes including training and induction
 Ensuring adequate staff levels to cover for absences and peaks in workload
 Carrying out staff appraisals, managing performance and disciplining staff
 Delegating work to staff and managing their workload and output
 Promoting staff development and training
 Implementing and promoting equality and diversity policy
 Writing reports for senior management and delivering presentations
 Responding to customer enquiries and complaints
 Reviewing and updating health and safety policies and ensuring they are observed
 Arranging regular testing for electrical equipment and safety devices
 Attending conferences and training


Company Details

Premium Card (multinational)

Cairo, Egypt

501-1000 employees

Banking

http://www.premiumcard.net/

Dec 2008 to present (8 years)
Events Coordinator at Fine Arts College (student activity)

Experience Details

Events Coordinator

Creative/Design/Art

Student

Responsible for coordinating events, including planning menus, booking musicians, putting up decorations, ordering flowers, hiring bartenders, and ensuring the event runs smoothly.


Company Details

Fine Arts College (student activity)

Alexandria & Cairo, Egypt

N/A

Sep 2003 to Jun 2008 (4 years 9 months)
International Account Advisors (intern) at Vodafone UK

Experience Details

International Account Advisors (intern)

Customer Service/Support

Entry Level

UK Call center Agent
Served as an advisor in the call center team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results:
 Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2007).
 Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.


Company Details

Vodafone UK (multinational)

Smart Village, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jun 2007 to Sep 2007 (3 months)

Achievements


ADMINISTRATION & OFFICE MANAGEMENT - It’s all about organization and efficiency: –Design/implementation of streamlined work procedures and processes –Introduction of automated tools, programs, and systems to enhance efficiency –Internal and external communications responsibilities –Contributions to improved operations, cost reductions, and overall performance improvements –Personnel training and development experience, and the success of those employees –VIP and executive responsibilities and relationships

Education

MBA in Business

Education Details

MBA

Business

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Business

Expected to graduate in 2018

American University in Cairo (AUC)
2016 - 2018 (Expected)
BA in Fine Arts

Education Details

BA

Fine Arts

Alexandria University, Egypt

C / Good / 65 - 75%

Art History and Painting

Elegant woman. Passionate traveller.

Alexandria University
2003 - 2008
High School - American diploma

High School Details

American diploma

American International School

Saudi Arabia

1999

A / Excellent / 85 -100%

N/A

American International School
1999

Certifications

ICDL
Jan 2009

Certificate details

ICDL

Jan 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Electronic Journalism

Feb 2009

EULY

Marketing business online. •Build and Integrate Wordpress, Blogging with Social Media campaigns for local businesses in specific industries Food & Beverage, Automotive, Retail, Banking, Fitness and Nutrition •Manage all Email Marketing, In conjunction with promotions, Facebook Advertising, and Facebook Applications •Help improve entire organic online presence through proper execution of integrated social platforms including word press Blogs, Twitter, Foursquare, Google plus, & Linked In Company Profile •Update blog content, including keyword related SEO strategies, as well as all social media outlets. on a daily basis, focusing on the customer's needs and while also making sure the owner has involvement in the scary unknown social presence •Heavy emphasis on Facebook as a tool to gain and retain customers •Establish community marketing opportunities and charitable events by networking both on and offline. •Great understanding of online reputation and how to improve search results

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalArabicArtsBankingBig DogsBusinessBusiness-orientedCarsCommunicatingCommunicatorCreativeCreative ArtsCustomer ServiceCustomers ServiceDesignElectronic JournalismEnglishEvents CoordinatorEvents PlannerExecutive SecretaryFashionFine ArtsFresh FlowersHard WorkerICDLIOSInternational Account AdvisorsMBAMicrosoft OfficeOffice Manager & PA To The Commercial DirectorOnline MarketeerOrganizerPartyingPerfumesPersuadingPhotographyPremium CardReadingSocial MediaStakesSunny DaysSupportSwimmingTalkingTelecommunicationsTravelingVodafone UKWriting And EditingYoga

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

More than 7 years

Fine Arts

Fine Arts

: Expert

: Extreme - I love it!

:

More than 7 years

iOS

iOS

: Expert

: Extreme - I love it!

:

More than 7 years

Writing and editing

Writing and editing

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Events Planner

Events Planner

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customers Service

Customers Service

: Expert

: Little

:

Less than 1 year

Writing and Editing

Writing and Editing

: Expert

: Extreme - I love it!

:

More than 7 years

Events Coordinator

Events Coordinator

: Expert

: Extreme - I love it!

:

More than 7 years

Executive Secretary

Executive Secretary

: Expert

: Extreme - I love it!

:

More than 7 years

Online Marketeer

Online Marketeer

: Expert

: Extreme - I love it!

:

More than 7 years

Creative Arts

Creative Arts

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Communicator, Hard worker, Organizer

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