Basic Info

Amira Lotfy

2 years

Giza, Egypt

High School

Experienced

Work Experience

HR Generalist at Alawad Group Automotive

Experience Details

HR Generalist

Human Resources

Experienced (Non-Manager)

- Handle the recruitment process of building up poo lof candidate, screening CV's.
- Conducting interviews and tests and handling the hiring and orientation procedures.
- preparing offer letters and ensuring that all employees completes the joining formalities as laid down in the HR policy.
- conduct pre-screening Interviews, Including phone & face-to-face Interview.
- Using social media to advertise positions attract calibers. .
-Developing organization chart.
- Representing the company at the job fairs, recruiting events and open houses.
-conducting exit interview.
- Advising HR team in dealing with employees relations issues and maintaining good relations.
-Assisting in development of grading system based on grades ranking.
-Assisting in making salary scale based on grading system.
- Development, Management & implementation of HR policies, procedures & documents.
- Conducting TNA and scheduling the recommended trainings for employees.
- Developing and updating JD's & KPI's by working out with by working out with line managers & employees.
- Develop & implement performance managent system and annual employee appraisals with evaluation standards.
- Career development plans to enhance, satisfaction retention.
- preparing Job descriptions.
- Monitoring employee daily base activities.
- Exit interviews and meetings.


Company Details

Alawad Group Automotive

Cairo, Egypt

51-100 employees

Automotive, Marketing and Advertising, Travel and Tourism

N/A

Jun 2016 to present (1 year 1 month)
HR specialist at Al watania poultry

Experience Details

HR specialist

Human Resources

Entry Level

HR specialist - Personnel section

follow up Required doucments , salaris Reports deductions,
contracts for New Hiring , Daily Attendance , work with system of the company (Employees attendance-vacations-penalties ect,,)
comminicate with Medical company for Medcal cards
ATM cards for newHiring employees ,
follow up with all the company sites any workers issues related to salaries and Required documents ,


Company Details

Al watania poultry

Giza, Egypt

More than 1000 employees

Food and Beverage Production

http://www.al-watania.com/

Dec 2014 to Jun 2016 (1 year 6 months)
Admin Assistant at ERA

Experience Details

Admin Assistant

Administration

Entry Level

•Part of Residential Department .
• Responsible for Reports \number of Reports with deadline .
•Assist Branch Manger , sales Manger , sales Director with own requirements .
•Assisting the sales team .
•Responsible for Receiving the Buy/sell leads and Assign them to the Agents through CRM .
•follow up leads and referrals feedback and mentoring missing feedback to be sent as a reminder to agent same day , and then as a complaint to the team leader and manger if still no feedback entered .
•Responsible for all HR related issues regarding her branch ( recruitment , resignation , c.v.s, filtering ,vacation forms ..etc).
•Responsible for mobile lines and international line
•Responsible for the daily attendance Report and monthly deduction for her team .
•Responsible for attending all the meetings in her branch and other branches with the team .
•Assist the sales team (Reports, presentations ,templates , proposals , Agreements ...)


Company Details

ERA

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

May 2014 to Oct 2014 (5 months)
Customer Service Representative at Xceed

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

•customer service Representative at Account "Du"
•Responsible for handling customers from Dubai (indian , Bangladesh , Lebanon, Emirates ..)
•Responsible for solving their issues checking the sibel & Bscs
•Responsible for attending meetings with the team leader & Quality to take feedback from them .
•Responsible for attending the Briefing every day before the shift .
•Responsible for transfer any hard calls to the Assist team .
•Responsible for checking Emails everyday .
•Responsible for taking all the customers complains and sending them .
•Responsible for making the customer satisfied .


Company Details

Xceed

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Dec 2013 to Apr 2014 (4 months)

Education

Technical Diploma in HR diploma

Education Details

Technical Diploma

HR diploma

American University in Cairo (AUC), Egypt

Not specified

In progress .

in progress .

American University in Cairo (AUC)
2016 - 2016
bachelor's degree in HR certificate

Education Details

bachelor's degree

HR certificate

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

American University in Cairo (AUC)
2012 - 2014
Bachelor's Degree in Business Administration and Management

Education Details

Bachelor's Degree

Business Administration and Management

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar el hanan language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

Dar el hanan language school
2008

Training and Courses

HR at AUC
Apr 2012

Training/Course Details

HR

Apr 2012

AUC

course

Training/Course Details

summer training (twice)

Jul 2010

Arabic bank

N/A

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Last update was today

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Profile Skills and Keywords

Admin AssistantAdministrationAutomotiveBusiness Administration And ManagementCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishFood And Beverage ProductionHRHR CertificateHR DiplomaHR GeneralistHR SpecialistHard WorkerHuman ResourcesMarketing And AdvertisingOrganizerProblem SolverProperty ManagementReadingReal EstateSocialSummer Training (twice)SupportTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Social

Online Presence

Amiralotfyhttps://www.facebook.com/amira.mohamed.5815@amiralotfyyeg.linkedin.com/in/amira-lotfy-a134466b

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