AA
Amir Adib
Head of Operation at NCR Corporation
Cairo, EgyptWork Experience
NCR Corporation
Jan 2011 - Present -14 yrs, 4 months
Egypt
- Job Details:Provides management and coaching support to employees in a designated district to meet customer SLA. Ensures service delivery execution by managing district activities and promoting customer satisfaction.
NCR Corporation
Jul 2010 - Dec 2010 -5 months
Egypt
- Job Details:Coordinated project communications and ensured project goals and objectives were met. Managed project plans and resources.
NCR Corporation
Jan 2010 - Dec 2010 -11 months
Egypt
- Job Details:Served as a point of contact for client interactions and managed customer escalation processes.
NCR Corporation
Aug 2006 - Dec 2009 -3 yrs, 4 months
Egypt
- Job Details:Led a team of engineers supporting ATMs and POS systems, developed operational processes.
Education
Bachelor's Degree in Engineering
Assiut University (AUN)Jan 2000
Skills
- Business Analysis
- Vendor Management
- Team management
- Business Intelligence
- Team Leadership
- Financial Planning
- Cost Management
- Service delivery process
- business process improvement
- KPI analysis
View More
Languages
English
FluentArabic
Fluent