Basic Info

Ameen Ibrahim

9 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Helpdesk at CI Capital Holding

Experience Details

Senior IT Helpdesk

IT/Software Development

Experienced (Non-Manager)

1. Helping users in person and over the phone in various software and operating systems problems.

2. Give accounts to new users and assign privileges.

3. Analyze, plan, design, and install new personal computer systems & software packages, also review, monitor, and update existing personal computer systems.

4. Responding to inquiries and requests for assistance with the organization computer systems or PCs serves as the initial point of contact for troubleshooting Hardware/software problems.

5. Implement new software packages with the cooperation of Paris team.

6. Identifying problems, troubleshooting and providing advice to assist users coordinates with other IT areas to resolve problems if necessary.


Company Details

CI Capital Holding

Cairo, Egypt

101-500 employees

Banking

http://www.cicapital.com.eg/

May 2015 to present (1 year 7 months)
IT HelpDesk specialist at Emirates NBD

Experience Details

IT HelpDesk specialist

IT/Software Development

Experienced (Non-Manager)

1. Helping users in person and over the phone in various software and operating systems problems.

2. Give accounts to new users and assign privileges.

3. Analyze, plan, design, and install new personal computer systems & software packages, also review, monitor, and update existing personal computer systems.

4. Responding to inquiries and requests for assistance with the organization computer systems or PCs serves as the initial point of contact for troubleshooting Hardware/software problems.

5. Implement new software packages with the cooperation of Paris team.

6. Identifying problems, troubleshooting and providing advice to assist users coordinates with other IT areas to resolve problems if necessary.


Company Details

Emirates NBD (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.emiratesnbd.com.eg/egypt-en/

Jun 2013 to Apr 2015 (1 year 10 months)
IT HelpDesk specialist at BNP Paribas bank

Experience Details

IT HelpDesk specialist

IT/Software Development

Experienced (Non-Manager)

1. Helping users in person and over the phone in various software and operating systems problems.

2. Give accounts to new users and assign privileges.

3. Analyze, plan, design, and install new personal computer systems & software packages, also review, monitor, and update existing personal computer systems.

4. Responding to inquiries and requests for assistance with the organization computer systems or PCs serves as the initial point of contact for troubleshooting Hardware/software problems.

5. Implement new software packages with the cooperation of Paris team.

6. Identifying problems, troubleshooting and providing advice to assist users coordinates with other IT areas to resolve problems if necessary.


Company Details

BNP Paribas bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

https://group.bnpparibas/

Dec 2009 to Jun 2013 (3 years 6 months)
Technical support at Sage foods

Experience Details

Technical support

IT/Software Development

Entry Level

Troubleshooting and responsible for (POS, Hardware, Software)


Company Details

Sage foods

Cairo, Egypt

11-50 employees

Food and Beverage Production

N/A

Jun 2009 to Nov 2009 (5 months)
IT HelpDesk specialist at Teleperformanece

Experience Details

IT HelpDesk specialist

IT/Software Development

Entry Level

troubleshooting and responsible for (Hardware and software)


Company Details

Teleperformanece (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com/en-us/egypt

Dec 2007 to Oct 2008 (10 months)

Education

Bachelors of management information system in management information system

Education Details

Bachelors of management information system

management information system

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Private School

Egypt

2003

C / Good / 65 - 75%

N/A

Amoun Private School
2003

Certifications

Certificate details

Neuro-Lingustic Programming (level 1)

Sep 2014

N/A

N/A

N/A

Lucid Training

N/A

Training and Courses

Training/Course Details

CCNA

Jul 2009

self study

N/A

Training/Course Details

70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional

Aug 2009

New Horizons.

N/A

Training/Course Details

70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment

Sep 2009

New Horizons.

N/A

Training/Course Details

2274C: Managing a Microsoft Windows Server 2003 Environment

Oct 2009

New Horizons.

N/A

Training/Course Details

2275C: Maintaining a Microsoft Windows Server 2003 Environment

Nov 2009

New Horizons.

N/A

Training/Course Details

2276C: Implementing a Microsoft Windows Server 2003 Network Infrastructure

Nov 2009

New Horizons.

N/A

Training/Course Details

6419A: Configuring, Managing and Maintaining Windows Server 2008 Servers

Oct 2010

ITE Corp.

N/A

Training/Course Details

6421A: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure

May 2010

ITE Corp.

N/A

Training/Course Details

M20341: Core Solutions of Microsoft Exchange Server 2013

Mar 2013

Egyptian Banking Institute

N/A

Training/Course Details

20342A: Advanced Solutions of Microsoft Exchange Server 2013

Apr 2013

Egyptian Banking Institute

N/A

Training/Course Details

1017B: Configuring and Administering Microsoft SharePoint 2010

Apr 2013

Egyptian Banking Institute

N/A

Training/Course Details

10231B: Designing a Microsoft SharePoint 2010 Infrastructure

May 2013

Egyptian Banking Institute

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

1017B: Configuring And Administering Microsoft SharePoint 201010231B: Designing A Microsoft SharePoint 2010 Infrastructure20342A: Advanced Solutions Of Microsoft Exchange Server 20132274C: Managing A Microsoft Windows Server 2003 Environment2275C: Maintaining A Microsoft Windows Server 2003 Environment2276C: Implementing A Microsoft Windows Server 2003 Network Infrastructure6419A: Configuring, Managing And Maintaining Windows Server 2008 Servers6421A: Configuring And Troubleshooting A Windows Server 2008 Network Infrastructure70-270: Installing, Configuring, And Administering Microsoft Windows XP Professional70-290: Managing And Maintaining A Microsoft Windows Server 2003 EnvironmentArabicBNP Paribas BankBankingBloombergCCNACreativeDrawingEmirates NBDEnglishFishingFood And Beverage ProductionHard WorkerITIT HelpDesk SpecialistM20341: Core Solutions Of Microsoft Exchange Server 2013Management Information SystemMusicNetwork InfrastructureNeuro-Lingustic Programming (level 1)OrganizerPhotoshopPlannerReadingSenior IT HelpdeskSoftware DevelopmentSwimmingTeam PlayerTechnical SupportTelecommunicationsTeleperformaneceTennisThomson Reuters EikonTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Thomson Reuters Eikon

Thomson Reuters Eikon

: Intermediate

: Medium

:

1-3 years

Bloomberg

Bloomberg

: Intermediate

: Medium

:

1-3 years

Photoshop

Photoshop

: Intermediate

: High

:

1-3 years

Network Infrastructure

Network Infrastructure

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Hard worker, Creative, Organizer, Team Player

Online Presence

https://eg.linkedin.com/in/ameen-ibrahim-70318737/ameen.ibrahimameenibrahim1

Like Ameen`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ameen's full profile and find more great talent and professionals to join your team.