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Collection Section HeadFull Time

• Job Details:• Set performance targets and KPIs for the collections team. • Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy. • Create and implement strategies to increase the number of successful collections on outstanding debt. • Prepare regular reports on collection performance, aging analysis, and risk indicators for chief commercial officer. • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals. • Monitor and follow up on delinquent accounts to reduce DSO (Days Sales Outstanding) • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company. • Negotiate payment plans or settlements in complex or high-value case. • Ensure timely escalation of problematic accounts to legal. • Meet the agreed collection percentage and make sure that all pending dues are not exceeding the credit Period as per company policy. • Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits. • Resolve customer disputes and complaints related to collections tactfully and professionally. • Manage staffing levels, schedules, and workloads to meet departmental goals

Senior Collections AdministratorFull Time

• Job Details:· Ensure efficient coordination and timely support to leasing/mall management/finance on collection matters according to business requirements. · Support the assets and management on all queries and provide debtors statement as and when required. · Ensure effective and efficient communication channels with the tenants in connection to any financial issue, requirement, or inquiry. · Build and maintain a strong relation with tenants. · Coordinate with both legal department & mall management on collection matters related to legal notices and provide support and accurate information. · Prepare periodic updates on collections and delays to provide it to decision makers. · Constantly reconcile and analyze tenant or client accounts for outstanding amounts and identify in case of any dispute. · Minimize high risk outstanding and achieve KPIs related to collections as set by senior management. ·Validate and record day to day collections ensuring adequacy of supporting documents, Proper authorizations are in place. · Reports tenants' accounts reconciliations as well as follow-up on pending issues until resolved. · Assist in preparing ad-hoc analysis, financial reporting, and other various tasks related to areas of responsibility. · Ensure that collections and follow up with debtors is in compliance with International financial Reporting Standards and local regulations as well as MAFP applicable financial policies and procedures. · Ensure compliance with applicable tax laws and regulations related to his / her section. · Ensure obtaining updated knowledge in connection with accounts receivable and business know how. · Ensure achievement and compliance with targeted KPIs for the Collections team.

Collection Team LeadFull Time

• Job Details:· Supervise day to day collection operation cycle to improve collections activites to meet targets. · Manage outsourced collections facilities deals and e-pay modules to sustain Smoothie cash flows. · Developing performance appraisals, monitoring live calls and providing feedback, coaching and mentoring when necessary. · Reviewing monthly performance evaluations to develop the team’s performance in order to guarantee target achievements. · Supervise all aging report reconciliations and direct to handle all billing variances. · Supervise credit investigations, bank references, and transactions references. · Lead meetings with key accounts to resolve all billing issues and reconciliations. · Supervise recruitment process to meet team expansions, and recruiting qualified. · Reviewing monthly performance evaluations to develop the team’s performance in order to guarantee target achievements.