Amani Mustafa Mohamed Elkabbary Elsayed

Customer Services Assistant

• Job Details:Responsible for managing inbound, outbound calls and emails, addressing complex and escalated inquiries, complaints, and feedback. Focused on providing timely and effective resolutions for financial issues encountered by application users.

Sr. CSR/Prestige & Emirati Call Center Operations Support

• Job Details:Handled customer calls, minimizing on-hold wait times and improving overall service efficiency. Resolved customer complaints promptly and effectively, ensuring satisfactory outcomes and fostering customer loyalty.

Customer Services Representative (Front and Back Office)

• Job Details:Greeted incoming customers professionally, delivering friendly and knowledgeable assistance to ensure a positive experience. Addressed customer requests with expert support, consistently earning positive feedback for exceptional service.