Basic Info

Amal El Morshedy

2 years

El-Beheira, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service, E-Marketing at ISpire

Experience Details

Customer Service, E-Marketing

Customer Service/Support, Writing/Editorial

Experienced (Non-Manager)

I worked for iSpire Company for two years in customer service and E-Marketing.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Support customers with online billing and account issues.

Trained new employees and explained protocols clearly and efficiently.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Reported important problems to management.

And I used to write articles in Arabic and English for iSpire blogs and websites according to SEO principles.


Company Details

ISpire (multinational)

Netherlands

N/A

Internet/E-commerce, Computer Software, Information Technology Services

https://www.linkedin.com/company/ispire

Mar 2014 to Apr 2016 (2 years 1 month)
MSPr at Microsoft TechClub (student activity)

Experience Details

MSPr

Administration

Entry Level

N/A


Company Details

Microsoft TechClub (student activity)

elmenofia, Egypt

https://www.facebook.com/MicrosoftTechClub.MU?ref=br_rs

Nov 2010 to Mar 2013 (2 years 4 months)
Designer (volunteer) at Life Makers

Experience Details

Designer (volunteer)

Administration

Experienced (Non-Manager)

N/A


Company Details

Life Makers

elmenofia, Egypt

N/A

Management Consulting

N/A

Dec 2010 to Oct 2012 (1 year 10 months)

Achievements


I work as a technical support employee, SEO specialist, and graphic designer at iSpire Company in Alexandria about two years. Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer complaints and concerns with strong verbal and negotiation skills. Provided base level IT support to company personnel. Support customers with online billing and account issues. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Reported important problems to management. I have designed banners for the services iSpire provides. I have also worked in SEO field and according to my career I have gained a good experience about it.

Education

BSc in Computers and Information Systems

Education Details

BSc

Computers and Information Systems

Menoufiya University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menoufiya University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

girls secondary school

Egypt

2009

B / Very Good / 75 - 85%

N/A

girls secondary school
2009

Training and Courses

Training/Course Details

Graphics

Aug 2011

Resala Community

Photoshop course

Training/Course Details

Plan for yourself and job hunting

May 2011

Ideal Generation for Training & Technology

N/A

Training/Course Details

Photoshop

Mar 2015

Graphitopia

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopArabicComputer SkillsComputer SoftwareComputers And Information SystemsComputers SkillsCustomer ServiceCustomer Service, E-MarketingDesignerDrawingE-commerceEditorialEnglishFlexibleGraphic DesignGraphicsHandles StressHard WorkerISpireInformation Technology ServicesInternetInternet ResearchMSPrManagement ConsultingMicrosoft OfficeNovelsOrganizerPhotoshopPlan For Yourself And Job HuntingProblem SolverSEO SpecialistSupportTeam WorkTechnologiesWeb Content WriterWork AccuracyWriting

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Writing

Writing

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Web Content Writer

Web Content Writer

: Expert

: High

:

1-3 years

Graphic Design

Graphic Design

: Expert

: High

:

1-3 years

Computers Skills

Computers Skills

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

SEO Specialist

SEO Specialist

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

http://www.linkedin.com/pub/amal-el-morshedy/86/11/633https://www.facebook.com/Amal.Morshedy91https://twitter.com/amalmorshedyhttps://about.me/amal.morshedy/

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