Basic Info

Amal Gomaa

15 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Coordinator at Bericap

Experience Details

Sales Coordinator

Sales/Retail

Experienced (Non-Manager)

Bericap is an International company working in the field of manufacturing plastic closures with 20 plants in 18 countries, 1 Mould factory, 4 R&D centers in France Germany, Spain & Turkey,Sales offices & agents in 70 countries.

-Sales Coordinator BEG: 01/08/2006 – 01/07/2008
-Coordinating between sales, planning & production & export departments customer orders & arranging production plan and shipping accordingly.
- Reverting back to the customer with shipping advices upon dispatch takes place.


Company Details

Bericap (multinational)

Giza, Egypt

More then 1000 employees

Packaging and Containers

www.bericap.com

Jul 2006 to present (10 years 5 months)
Sales Supervisor at Bericap

Experience Details

Sales Supervisor

Sales/Retail

Experienced (Non-Manager)

-Sales Supervisor BEG: 01/01/2008
-Handling Moroccan & Algerian markets & responsible for the sales & customer service in both areas.
-Handling Customer complains & sending Corrective & preventive Action Plan.
-Handling Colgate Corporate group account & all customer service jobs required for all Colgate customers served from Egypt in Morocco, Saudi Arabia, Lebanon, USA, Italy & Thailand.
-Handling special caps production coordination with planning & export teams.
- Arranging needed customer reports & analysis upon request.


Company Details

Bericap (multinational)

Giza, Egypt

More then 1000 employees

Packaging and Containers

www.bericap.com

Jul 2008 to present (8 years 5 months)
Customer Service Supervisor at BERICAP

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

-Handling Customer service Job for both Moroccon & Algerian market.
-Handling Colgate Int'l corporate account supplied out of Bericap Egypt.
-Handling special closures sales planning with planning & production departments.
-Handling bookings & arranging shipment dispatch with export department.
- Following payments & collections for due invoices with customers.
-Following complains with customers & quality depatment.
-Following new projects with potential or current customers.
- Entering orders to system & following production and revising & signing official invoices before dispatch.
-Issuing Proforma invoices & sending to customers & following new purchase orders.


Company Details

BERICAP (multinational)

6th of October, Egypt

101-500 employees

Manufacturing

www.Bericap.com

Aug 2006 to Jan 2013 (6 years 5 months)
Sales agent then sales Coordinator at TNT

Experience Details

Sales agent then sales Coordinator

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

-Special Services Coordinator: 01/07/2005-01/08/2006
-Handling special Service customer accounts offering high quality level of customer service.
-Achieving excellent relationship with the customers & following proactively & closely the day to day business & weekly & monthly needed reports.
-Handling personally any spot business

-Indoor Sales agent: 01/06/2004- 01/06/2005
-Responsible for achieving sales targets in a special territory.
-Opening new accounts & contracts with new customers.
-Handling all customer requirements & special requests.


Company Details

TNT (multinational)

Giza, Egypt

More then 1000 employees

Business Services - Other

www.TNT.com

Jul 2004 to Aug 2006 (2 years 1 month)
Sales Coordinator at TNT

Experience Details

Sales Coordinator

Sales/Retail

Experienced (Non-Manager)

-Handling all communications between the sales manager, internal operations and customer service and other departments in TNT.
-Preparing monthly reports for the territory sales managers and submitting to HR and management.
- Preparing monthly pay roll sheets for calculated commissions for sales managers and customer service teams.
- Following new projects with the customers and needed internal steps with other departments.
- Following monthly reports and sales plans with TNT head office.
- Helping Sales team in achieving monthly targets in coordinating and following projects and daily business and customer problems with related departments.


Company Details

TNT (multinational)

Giza, Egypt

501-1000 employees

Logistics and Supply Chain

www.TNT.com

Jul 2000 to Jul 2006 (6 years)
Customer Service agent then team leader at TNT

Experience Details

Customer Service agent then team leader

Customer Service/Support

Experienced (Non-Manager)

-Responsible for all front Line agents all over Cairo & ensure high service level
-handling all Front office customers complains in a pro-active way.
-Ensure team work spirit & healthy working atmosphere.
-Customer Service Front Line Agent:15/07/2000-01/07/2002
-Handling customer incoming calls in a professional way.
-Arranging customer bookings & cooperating with other departments to fulfill customer requests
-Handling face to face cash customers


Company Details

TNT (multinational)

Giza, Egypt

More then 1000 employees

Business Services - Other

www.TNT.com

Jul 2000 to Jul 2004 (4 years)

Education

BA in Television & Radio communication section

Education Details

BA

Television & Radio communication section

mass communication, Egypt

Not specified

N/A

N/A

mass communication
1996 - 1999
Faculty of mass Communication in Radio and TV department

Education Details

Faculty of mass Communication

Radio and TV department, Communication

Cairo University, Egypt

C / Good / 65 - 75%

Communication Translation Media Statistics Political studies Economics Photography

N/A

Cairo University
1996 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amal Language School

Egypt

1995

A / Excellent / 85 -100%

N/A

Amal Language School
1995

Training and Courses

Training/Course Details

Customer Service, Sales

Oct 2011

TNT and Bericap

- After Sales Training Course. Istanbul, October 2011/2009/2008 (Bericap) - Customer Handling Skills course by ATC (Advanced Training Courses). - Commercial Awareness training course. November, 2004 (TNT) - Billing & Clearance Overview, March,2005 (TNT) - Master Telephone Techniques course, April,2005- Telephone Handling Skills Dec,2005 - Effective Telephone Techniques course October,2002. (TNT) - Service Quality Fundamentals Course TNT, June 2003 - CS Max (Service Focus) TNT, July 2004 -TNT employee of the month in Feb,2001 - Team Member of the team of the quarter. Q2, 2002 and Q2,2003 (TNT) - Customer Service performer of the quarter in Q4,2002 (TNT)

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

BericapBusiness DevelopmentBusiness Services - OtherBusiness-orientedCommunicationCommunicatorCustomer ServiceCustomer Service Agent Then Team LeaderCustomer Service SupervisorCustomer Service, SalesCustomer SupportCustomer-orientedEnglishHard WorkerInternetLogistics And Supply ChainManufacturingMicrosoft OfficeOrganizerPackaging And ContainersRadio And TV DepartmentRetailSAPSalesSales Agent Then Sales CoordinatorSales CoordinatorSales SupervisorSupportTNTTelevision & Radio Communication Section

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Sales

Sales

: Advanced

: Medium

:

More than 7 years

SAP

SAP

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer Service

customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales coordinator

Sales coordinator

: Expert

: Extreme - I love it!

:

3-5 years

sales supervisor

sales supervisor

: Expert

: Medium

:

3-5 years

customer service supervisor

customer service supervisor

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Hard worker, Customer-oriented, Organizer

Online Presence

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