Basic Info
Amal Gomaa
15 years
Giza, Egypt
Bachelor's Degree
Experienced
Work Experience
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Sales Coordinator at Bericap
Experience DetailsSales Coordinator Sales/Retail Experienced (Non-Manager)
Bericap is an International company working in the field of manufacturing plastic closures with 20 plants in 18 countries, 1 Mould factory, 4 R&D centers in France Germany, Spain & Turkey,Sales offices & agents in 70 countries. Company DetailsBericap (multinational) Giza, Egypt More then 1000 employees Packaging and Containers www.bericap.com
Jul 2006 to present (11 years)
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Sales Supervisor at Bericap
Experience DetailsSales Supervisor Sales/Retail Experienced (Non-Manager)
-Sales Supervisor BEG: 01/01/2008 Company DetailsBericap (multinational) Giza, Egypt More then 1000 employees Packaging and Containers www.bericap.com
Jul 2008 to present (9 years)
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Customer Service Supervisor at BERICAP
Experience DetailsCustomer Service Supervisor Customer Service/Support Experienced (Non-Manager)
-Handling Customer service Job for both Moroccon & Algerian market. Company DetailsBERICAP (multinational) 6th of October, Egypt 101-500 employees Manufacturing www.Bericap.com
Aug 2006 to Jan 2013 (6 years 5 months)
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Sales agent then sales Coordinator at TNT
Experience DetailsSales agent then sales Coordinator Customer Service/Support, Sales/Retail Experienced (Non-Manager)
-Special Services Coordinator: 01/07/2005-01/08/2006 Company DetailsTNT (multinational) Giza, Egypt More then 1000 employees Business Services - Other www.TNT.com
Jul 2004 to Aug 2006 (2 years 1 month)
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Sales Coordinator at TNT
Experience DetailsSales Coordinator Sales/Retail Experienced (Non-Manager)
-Handling all communications between the sales manager, internal operations and customer service and other departments in TNT. Company DetailsTNT (multinational) Giza, Egypt 501-1000 employees Logistics and Supply Chain www.TNT.com
Jul 2000 to Jul 2006 (6 years)
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Customer Service agent then team leader at TNT
Experience DetailsCustomer Service agent then team leader Customer Service/Support Experienced (Non-Manager)
-Responsible for all front Line agents all over Cairo & ensure high service level Company DetailsTNT (multinational) Giza, Egypt More then 1000 employees Business Services - Other www.TNT.com
Jul 2000 to Jul 2004 (4 years)
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Education
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BA in Television & Radio communication section
Education DetailsBA Television & Radio communication section mass communication, Egypt Not specified N/A N/A mass communication
1996 - 1999
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Faculty of mass Communication in Radio and TV department
Education DetailsFaculty of mass Communication Radio and TV department, Communication Cairo University, Egypt C / Good / 65 - 75% Communication Translation Media Statistics Political studies Economics Photography N/A Cairo University
1996 - 1999
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Amal Language School Egypt 1995 A / Excellent / 85 -100% N/A Amal Language School
1995
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Training and Courses
Training/Course DetailsCustomer Service, Sales Oct 2011 TNT and Bericap - After Sales Training Course. Istanbul, October 2011/2009/2008 (Bericap) - Customer Handling Skills course by ATC (Advanced Training Courses). - Commercial Awareness training course. November, 2004 (TNT) - Billing & Clearance Overview, March,2005 (TNT) - Master Telephone Techniques course, April,2005- Telephone Handling Skills Dec,2005 - Effective Telephone Techniques course October,2002. (TNT) - Service Quality Fundamentals Course TNT, June 2003 - CS Max (Service Focus) TNT, July 2004 -TNT employee of the month in Feb,2001 - Team Member of the team of the quarter. Q2, 2002 and Q2,2003 (TNT) - Customer Service performer of the quarter in Q4,2002 (TNT) |
Last update more than 10 months ago.
Profile Skills and Keywords
BericapBusiness DevelopmentBusiness Services - OtherBusiness-orientedCommunicationCommunicatorCustomer ServiceCustomer Service Agent Then Team LeaderCustomer Service SupervisorCustomer Service, SalesCustomer SupportCustomer-orientedEnglishHard WorkerInternetLogistics And Supply ChainManufacturingMicrosoft OfficeOrganizerPackaging And ContainersRadio And TV DepartmentRetailSAPSalesSales Agent Then Sales CoordinatorSales CoordinatorSales SupervisorSupportTNTTelevision & Radio Communication SectionSelf-assesed Skills
Tools and Technologies
Customer Service
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Customer Support
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Microsoft Office
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Internet
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Sales
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SAP
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Fields of Expertise
customer Service
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Sales coordinator
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sales supervisor
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customer service supervisor
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Key Skills
Business-oriented, Communicator, Hard worker, Customer-oriented, OrganizerOnline Presence
