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Amal Mohamed Gomaa

Sales Coordinator

Sheikh Zayed, Giza, Egypt

Work Experience

Bericap

  • Sales CoordinatorFull Time

    Jul 2006 - Jul 2013 -7 yrs

    Egypt , Giza

    • Job Details:Bericap is an International company working in the field of manufacturing plastic closures with 20 plants in 18 countries, 1 Mould factory, 4 R&D centers in France Germany, Spain & Turkey,Sales offices & agents in 70 countries. -Sales Coordinator BEG: 01/08/2006 – 01/07/2008 -Coordinating between sales, planning & production & export departments customer orders & arranging production plan and shipping accordingly. - Reverting back to the customer with shipping advices upon dispatch takes place.

  • Sales SupervisorFull Time

    Jul 2006 - Jul 2013 -7 yrs

    Egypt , Giza

    • Job Details:-Sales Supervisor BEG: 01/01/2008 -Handling Moroccan & Algerian markets & responsible for the sales & customer service in both areas. -Handling Customer complains & sending Corrective & preventive Action Plan. -Handling Colgate Corporate group account & all customer service jobs required for all Colgate customers served from Egypt in Morocco, Saudi Arabia, Lebanon, USA, Italy & Thailand. -Handling special caps production coordination with planning & export teams. - Arranging needed customer reports & analysis upon request.

  • Customer Service SupervisorFull Time

    Jul 2006 - Jul 2013 -7 yrs

    Egypt , Giza

    • Job Details:-Handling Customer service Job for both Moroccon & Algerian market. -Handling Colgate Int'l corporate account supplied out of Bericap Egypt. -Handling special closures sales planning with planning & production departments. -Handling bookings & arranging shipment dispatch with export department. - Following payments & collections for due invoices with customers. -Following complains with customers & quality depatment. -Following new projects with potential or current customers. - Entering orders to system & following production and revising & signing official invoices before dispatch. -Issuing Proforma invoices & sending to customers & following new purchase orders.

TNT

  • Sales agent then sales CoordinatorFull Time

    Jul 2004 - Aug 2006 -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:-Special Services Coordinator: 01/07/2005-01/08/2006 -Handling special Service customer accounts offering high quality level of customer service. -Achieving excellent relationship with the customers & following proactively & closely the day to day business & weekly & monthly needed reports. -Handling personally any spot business -Indoor Sales agent: 01/06/2004- 01/06/2005 -Responsible for achieving sales targets in a special territory. -Opening new accounts & contracts with new customers. -Handling all customer requirements & special requests.

  • Sales CoordinatorFull Time

    Jul 2000 - Jul 2006 -6 yrs

    Egypt , Cairo

    • Job Details:-Handling all communications between the sales manager, internal operations and customer service and other departments in TNT. -Preparing monthly reports for the territory sales managers and submitting to HR and management. - Preparing monthly pay roll sheets for calculated commissions for sales managers and customer service teams. - Following new projects with the customers and needed internal steps with other departments. - Following monthly reports and sales plans with TNT head office. - Helping Sales team in achieving monthly targets in coordinating and following projects and daily business and customer problems with related departments.

  • Customer Service agent then team leaderFull Time

    Jul 2000 - Jul 2004 -4 yrs

    Egypt , Cairo

    • Job Details:-Responsible for all front Line agents all over Cairo & ensure high service level -handling all Front office customers complains in a pro-active way. -Ensure team work spirit & healthy working atmosphere. -Customer Service Front Line Agent:15/07/2000-01/07/2002 -Handling customer incoming calls in a professional way. -Arranging customer bookings & cooperating with other departments to fulfill customer requests -Handling face to face cash customers

Education

  • Faculty of mass Communication in Radio and TV department

    Cairo University (CU)

    Jan 1996 - Jan 1999 - 3 yr

  • BA in Television & Radio communication section

    mass communication

    Jan 1996 - Jan 1999 - 3 yr

  • High School - Thanaweya Amma

    Amal Language School

    Jan 1995 

Skills

  • Customer Service
  • Customer Service
  • Customer Service
  • Microsoft Office
  • Sales coordinator
  • Internet
  • Customer Service
  • Sales
  • sales supervisor
  • SAP

Languages

  • English

    Fluent

Training & Certifications

  • Customer Service, Sales

    TNT and Bericap·2011
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