Basic Info

Ali Swera

2 years

Cairo, Egypt

High School

Experienced

Work Experience

Assistant Key Account Manager at Al Deyaa

Experience Details

Assistant Key Account Manager

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

- offering Etisalat products and services to our corporate clients base in UAE.
- help the company grow by closing sales deals over the phone and maintaining good customer relationships.


Company Details

Al Deyaa (multinational)

6th of October, Egypt

11-50 employees

Management Consulting

http://aldeyaa.ae/

Apr 2017 to present (3 months)
Team Leader at ECCO Outsourcing

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

ECCO Outsourcing

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2014 to Apr 2017 (2 years 5 months)

Achievements


- Call Center agent for 7 Months.
- Technical support for 4 Months.
- working in NPS Team for 3 Months.
- Team Leader more than 1 year.



Education

Bachelor's Degree in Management Information Systems

Education Details

Bachelor's Degree

Management Information Systems

El Madina Academy, Egypt

Not specified

N/A

Ungraduate

El Madina Academy
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Qalioub Secondary School

Egypt

2013

C / Good / 65 - 75%

N/A

Qalioub Secondary School
2013

Training and Courses

Training/Course Details

Customer satisfaction and retention

Jun 2016

IMI International

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAl DeyaaArabicAssistant Key Account ManagerBusiness DevelopmentCRMCall CenterConsumer ServicesCreativeCustomer CareCustomer Satisfaction And RetentionCustomer ServiceCustomer-orientedEnglishLeaderManagementManagement ConsultingManagement Information SystemsMarktingMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsPhotoshopProblem SolverProgramingProgrammingRetailSalesSupportTeam LeaderTeam PlayerWeb Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web Design

Web Design

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

programming

programming

: Expert

: Extreme - I love it!

:

Less than 1 year

Markting

Markting

: Expert

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Expert

: Extreme - I love it!

:

Less than 1 year

management

management

: Expert

: Extreme - I love it!

:

1-3 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Customer-oriented, Creative, Problem Solver, Team Player

Online Presence

https://www.facebook.com/Aly.Swera

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