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ALI ALI

Supervisor Customer Service at Golden

Qasr ِAlnil, Cairo, Egypt

Work Experience

  • Supervisor Customer ServiceFull Time

    Golden

    Jan 2014 - Present -11 yrs, 6 months

    Egypt , Cairo

    • Night auditor & Supervisor DeskFull Time

      Hani Hotels (Hani Suites & Spa + Hani Royal Hotel)

      Feb 2013 - Present -12 yrs, 5 months

      Egypt

      • Job Details:Answering phone calls techniqu

    • Administration Assistant.Full Time

      International Company For Touristic Investments S.A.E.

      May 2011 - Jan 2013 -1 yr, 8 months

      Egypt

      • Job Details:Responsible for the filing system and manages data basis, maintain both hard copy and electronic filing system. Coordinates between the staff and managers. Meet and greet clients and visitors. Setup and coordinate meetings and manage the daily calendar. Maintain and distribute staff weekly schedules. Report on a daily basis, Handle incoming and outgoing mails. Compiles information from sources into summaries and reports. Other administration tasks.

    • Front Office AssistantFull Time

      InterContinental Hotels Group

      May 2010 - Jan 2011 -8 months

      Egypt , Cairo

      • Job Details:•Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail. •Place telephone calls or arrange conference calls as instructed. •Contact security staff members when necessary, using radio-telephones. •Stamp messages with time and date and file them appropriately. •Answer simple questions about clients' businesses, using reference files. •Monitor alarm systems to ensure that secure conditions are maintained. •Record messages, suggesting rewording for clarity or conciseness. •Keep records of calls placed and charges incurred. •Complete forms for sales orders.

      • Education

      • MBA in Hospitality Administration/Management

        German University in Cairo (GUC)

        Jan 2012 - Jan 2015 - 3 yr

      • BACHELOR in 0

        Higher Institute for Social Services - Qena

        Jan 2003 - Jan 2007 - 4 yr

      • Vocational in High School/Secondary Certificate Programs

        GMAL ABD AL NASER HIGHT SCHOOL

        Jan 2000 - Jan 2003 - 3 yr

      Achievements

      Participating in university activities ( Collegiate union ) Al-Pherawn Al-Saghir Group . Worked with organization public Al-Khairiyah Charitable Activities work to help the local community.

      Skills

      • computer
      • Microsoft Office
      • ICDL
      • Customer Service
      • Store Management
      • Administration Assistant.

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      Training & Certifications

      • Hospitality & Service Excellence .

        IHG·2010

      • Fire life safety (FLS).

        IHG·2010

      • Opera System

        IHG·2010

      •  Food &Beverage skills Development

        Egypt tourism workforce development project.·2010

      • ICDL

        2010

      •  Front office skills Development

        Egypt tourism workforce development project.airo University·2010

      •  Housekeeping skills Development

        Egypt tourism workforce development projecte.·2010

      • Opera System

        IHG·2009

      • Fidelio (suite8).

        IHG·2009

      •  Guest Satisfaction Training .

        HILTON ·2008
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