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ALY El BAHLOWAN

CUSTOMER SERVICE MANAGER at Sanita Consumer Products - Member of INDEVCO Group (NAPCO)

Alsadat City, Monufya, Egypt

Work Experience

  • CUSTOMER SERVICE MANAGERFull Time

    Sanita Consumer Products - Member of INDEVCO Group (NAPCO)

    Nov 2019 - Present -5 yrs, 8 months

    • Job Details:Prepare supply chain management (SCM) review reports, including monthly, quarterly, semi-annual, and annual analyses. Set operational plans for logistics, procurement, warehouse management, and customer service operations. Review raw material monthly requirement verses opening stocks and revised forecasts. Conduct demand planning and production planning meetings to align forecasting with production capacity. Revise inbound/outbound cost of shipments, to ensure adequacy with provisioned costs. Negotiate YTD off takes and rebates with key suppliers. Manage inventory and non-moving stock, developing depletion plans to optimize inventory turnover. Develop and monitor key performance indicators (KPIs) to track operational efficiency and customer satisfaction.
  • SUPPLY CHAIN MANAGERFull Time

    ALQUDS FOR PLASTIC

    Aug 2015 - Aug 2019 -4 yrs

    Egypt , Alexandria

    • Job Details:Develop strategic and operational annual plans for purchasing, inventory management, and warehouse operations. Review purchasing department activities, including orders and supplier contracts. Negotiate supply terms and conditions with suppliers . Collaborate with production and sales to develop the annual budget plan. Track compliance of the budgeted targets and objectives, addressing any deviations. Identify opportunities for cost savings and process improvements within purchasing, logistics, and warehouse. Develop KPIs and metrics to optimize operations and support overall business objectives.
  • Sr. PROCUREMENT SPECIALISTFull Time

    Mediterranean Textile Company - Member of SAIF Group

    Jun 2011 - Jun 2015 -4 yrs

    Egypt , Alexandria

    • PROCUREMENT SPECIALISTFull Time

      ANBORG STEEL

      Oct 2009 - Nov 2010 -1 yr, 1 month

      Egypt , Alexandria

      • Education

        • Bachelor degree in law in Law

          Alexandria University (ALEXU)

          Jan 2002 - Jan 2008 - 6 yr

        Skills

        • Microsoft Excel
        • Negotiation
        • Relationship Management

        Languages

        • English

          Advanced

        Training & Certifications

        • Certified International Purchasing and Supply Chain Manager

          IPSCMI, USA·2017
        • English

          Arab Academy for Science and Technology·2011
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