Basic Info

Ali Mandour

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Call Center Agent at Bank Audi

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Bank Audi (multinational)

Cairo, Egypt

More than 1000 employees

Banking

http://www.bankaudi.com.eg/

Jun 2015 to present (1 year 6 months)
Customer Experience Expert at VFS TASHEEL INTERNATIONAL

Experience Details

Customer Experience Expert

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

VFS TASHEEL INTERNATIONAL (multinational)

Giza, Egypt

More than 1000 employees

Travel and Tourism, Consumer Services

https://www.vfstasheel.com/VFSTasheel/opsys/auth/login

Jan 2013 to Jun 2015 (2 years 5 months)
Call Center Agent at Etisal International

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Etisal International

Cairo - Nasr City, Egypt

More than 1000 employees

Telecommunications, Consumer Services

http://www.etisal.com.sa/

Nov 2012 to Dec 2013 (1 year 1 month)
Traning Coordinator at Brooklyn Academy

Experience Details

Traning Coordinator

Human Resources, Customer Service/Support

Entry Level

N/A


Company Details

Brooklyn Academy

Cairo, Egypt

11-50 employees

Education

http://www.brooklynacademy.net/main/index.html

Feb 2012 to Oct 2012 (8 months)

Achievements


achievements in university President of Social Committee / Students' Union / faculty of law Cairo University Diploma in Customer Service 100% Providing excellent customer service is essential to the long-term viability of every business. ALISON online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors. This free online

Education

Bachelor's Degree in faculty of law

Education Details

Bachelor's Degree

faculty of law

Cairo University, Egypt

Not specified

تاريخ النظم الاجتماعية والقانو

N/A

Cairo University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Saidia Millitry Secondary School

Egypt

2006

B / Very Good / 75 - 85%

N/A

El Saidia Millitry Secondary School
2006

Certifications

Certificate details

ICDL V,5 ( win 7 / off 2010 )

Mar 2013

N/A

N/A

N/A

Cairo University | Computer Science | Scientific Computing Center

N/A

Certificate details

دورة تدريبية فى تحكيم المنازعات الداخلية والدولية

Oct 2011

N/A

N/A

N/A

مركز البحوث والإستشارات القانونية والتدريب - كلية الحقوق جامعة القاهرة

N/A

Certificate details

دورة تدريبية فى موضوع إعداد الخريجين للعمل بالهيئات القضائية

Nov 2011

N/A

N/A

N/A

مركز البحوث والإستشارات القانونية والتدريب - كلية الحقوق جامعة القاهرة

N/A

Certificate details

دورة تدريبية فى مجالات الكمبيوتر وحاسبات المعلومات والشئون الإدارية

Aug 2009

N/A

N/A

N/A

مركز التدريب الإدارى - الإدارة العامة المساعدة للتدريب بالجمعية التعاونية للبترول

N/A

Certificate details

أمين إتحاد طلاب وأمين لجنة إجتماعية بالكلية / أمين لجنة إجتماعية عليا - جامعة القاهرة

Mar 2011

N/A

N/A

N/A

إتحاد طلاب كلية الحقوق جامعة القاهرة - إتحاد طلاب جامعة القاهرة

N/A

Certificate details

Human Resources Certificate

Oct 2015

N/A

N/A

N/A

HRCI

N/A

Training and Courses

Training/Course Details

ICDL V,5 ( win 7 / off 2010 )

Apr 2013

Cairo University | Computer Science | Scientific Computing Center

N/A

Training/Course Details

دورة تدريبية فى تحكيم المنازعات الداخلية والدولية

Oct 2011

مركز البحوث والإستشارات القانونية والتدريب - كلية الحقوق جامعة القاهرة

N/A

Training/Course Details

دورة تدريبية فى موضوع إعداد الخريجين للعمل بالهيئات القضائية

Nov 2011

مركز البحوث والإستشارات القانونية والتدريب - كلية الحقوق جامعة القاهرة

N/A

Training/Course Details

دورة تدريبية فى مجالات الكمبيوتر وحاسبات المعلومات والشئون الإدارية

Aug 2009

مركز التدريب الإدارى - الإدارة العامة المساعدة للتدريب بالجمعية التعاونية للبترول

N/A

Training/Course Details

Human Resources Diploma

Apr 2016

Highly Professional Advisors

N/A

Training/Course Details

HR Diploma

Apr 2016

Hpa ( HRCI )

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

???? ????? ???? ????? ???? ???????? ??????? / ???? ???? ???????? ???? - ????? ??????????? ??????? ?? ????? ????? ???????? ????? ???????? ???????????? ??????? ?? ????? ????????? ???????? ???????????? ??????? ?? ?????? ????????? ??????? ????????? ??????? ????????All About Superman StuffAll Action And Historical MoviesAll Martial ArtsArabicBank AudiBankingCall Center AgentConsumer ServicesCustomer Experience ExpertCustomer ServiceEducationEnglishFaculty Of LawHR DiplomaHandles StressHard WorkerHuman ResourcesHuman Resources CertificateHuman Resources DiplomaICDL V,5 ( Win 7 / Off 2010 )ICDL V.5 ( Win 7 & Off 2010 )NegotiatorOrganizerProblem SolverRock And Metal MusicSmallville SeriesSocial NetworkingSupportSwimmingTelecommunicationsThe Vampire Diaries TV ShowTraning CoordinatorTravel And TourismVFS TASHEEL INTERNATIONAL

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

ICDL V.5 ( Win 7 & off 2010 )

ICDL V.5 ( Win 7 & off 2010 )

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Negotiator, Organizer, Problem Solver, Handles Stress

Online Presence

https://www.linkedin.com/in/ali-mandour-1b758a101?trk=nav_responsive_tab_profilehttps://www.facebook.com/ALI.FANTOMhttps://twitter.com/ALIFANTOM

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