Basic Info

Ali Shaalan

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service advisor at Raya contact center - Etisalat UAE project

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center - Etisalat UAE project

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Aug 2014 to Jan 2015 (5 months)
Customer service advisor at Wasla - Vodafone Egypt 888

Experience Details

Customer service advisor

Customer Service/Support

Student

N/A


Company Details

Wasla - Vodafone Egypt 888 (multinational)

Cairo, Egypt

N/A

Consumer Services , Outsourcing/Offshoring

www.wasla.com

Jan 2014 to Aug 2014 (7 months)
Sales at I,T,S

Experience Details

Sales

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

I,T,S

Cairo, Egypt

1-10 employees

Information Technology Services, Entertainment

N/A

Jan 2013 to Jan 2014 (1 year)
Technical support at I,T,S

Experience Details

Technical support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

I,T,S

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Jan 2011 to Jan 2014 (3 years)

Achievements


as a customer service representative in vodafone account we learned how to do our best to serve our clients I had a call from customer that he was annoyed because he didn't receive his prize from vodafone about a year ago and he submitted a lot of complains but problem still existed but I did my best to make him receive its prize and called him later to make sure that he received it successfully .


When I moved to my new job at I.T.S there was no department for maintenance but I created it and we became reputed company in technical field in just one year .


Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Nokrashy

Egypt

2008

C / Good / 65 - 75%

N/A

Al Nokrashy
2008

Training and Courses

Training/Course Details

International Arbitration

Apr 2012

Ain shams

N/A

Training/Course Details

Extreme change adventure

Jul 2013

Wasla outsourcing

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicComputer FieldConsumer ServicesCreativeCustomer ServiceCustomer Service AdvisorCustomer Service FieldEnglishEntertainmentExtreme Change AdventureFlexibleHandles StressHard WorkerITInformation Technology ServicesInternational ArbitrationLawOffshoringOutingOutsourcingPlaying FootbalRunningSalesSoftware DevelopmentSupportSurfing InternetTeam PlayerTechnical SupportTechnical Support For Windows Operation SystemWasla - Vodafone Egypt 888Watching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Technical Support for windows operation system

Technical Support for windows operation system

: Expert

: Medium

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Sales

Sales

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

sales

sales

: Advanced

: High

:

Less than 1 year

Customer service field

Customer service field

: Advanced

: Medium

:

1-3 years

Computer field

Computer field

: Advanced

: Medium

:

3-5 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Handles Stress, Team Player

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