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Rami Esmat Ali

Head of Operations And Business Development at epoints group

Haram, Giza, Egypt

Work Experience

  • Head of Operations And Business DevelopmentFull Time

    epoints group

    Jan 2014 - Present -11 yrs, 6 months

    Egypt , Cairo

    • Job Details:- Expert in tracking product and service journey and finding bottlenecks and how to solve it - Data analysis and business development (Analyzing the habits of more than one million customers and identifying the key variables in their behavior (spending and visits) to take the required action and implement the necessary targeted campaign to increase the revenue of our partners). - Running the entire operation from top to bottom - Ensuring financial targets and other agreed targets are met in all departments - Reviewing working practices to ascertain if it is successful and if not, devise an alternative - Making sure safety regulations are followed - Keeping employees motivated and organizing appropriate training - Ensuring the business operates within the company's mission statement - Investigating customer satisfaction and reporting any issues - Working with department heads and senior management to get the best performance from staff - Driving the business to increase profits by decreasing cost - Working with legal departments - Reviewing and approving equipment needs - Find the best suppliers and get the best price and best quality
  • System Management leaderFull Time

    epoints group

    Jan 2013 - Jan 2014 -1 yr

    • IT AdministratorFull Time

      epoints group

      Jul 2011 - Jan 2013 -1 yr, 6 months

      • Technical supportFull Time

        Lesaffre Egypt

        Jan 2009 - Jun 2011 -2 yrs, 5 months

        • Education

          • Bachelor's Degree in Information Technology

            Modern Academy for Engineering and Technology (MIS)

            Jan 2004 - Jan 2008 - 4 yr

          Skills

          • Data Analysis
          • Computer Skills
          • Microsoft Excel
          • Team Leading
          • Crisis Management
          • Problem Solving
          • Customer Relationship
          • Key Account Management
          • Forcasting

          Languages

          • Arabic

            Fluent
          • English

            Advanced
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