AE
Ali Ezzat
Service Desk Engineer at Vodafone Company
EgyptWork Experience
Vodafone Company
Dec 2019 - Present -5 yrs, 5 months
Egypt
- Job Details:Receive and resolve inquiries via calls, emails, and chats from users across departments. Troubleshoot issues or escalate them to responsible teams as necessary. Document all interactions to identify recurring problems and recommend permanent solutions.
We Company
Dec 2017 - Dec 2019 -2 yrs
Egypt
- Job Details:Conducted technical training sessions to deliver core IT and telecom knowledge. Evaluated trainees using oral and written assessments. Prepared daily reports on trainee attendance, performance, and feedback.
We Company
Nov 2016 - Dec 2017 -1 yr, 1 month
Egypt
- Job Details:Contacted customers to follow up on ADSL technical issues. Performed troubleshooting and escalated unresolved problems. Documented each interaction and issue resolution.
Creative Bits Company
Mar 2014 - Sep 2016 -2 yrs, 6 months
Egypt
- Job Details:Delivered robotics training and demonstrations to students. Guided trainees in building functional robots based on STEM principles. Assessed trainees through tests and provided performance reports.
Education
Bachelor's Degree in Computer Engineering
Helwan UniversityJan 2007 - Jan 2013 - 6 yr