Basic Info

Alaa El Azab

7 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

ٌ [ Responsibilities & Roles; ]
-Answered inbound calls in support of customer needs.
-Conveyed in a reassuring manner step by step instructions to resolve application issues.
-Reviewed and issued audits on account information and processes.
-Performed queries in multiple databases.
[ Abilities & Sklls;]
Over 2" years of customer service experience
-Excellent written and verbal communication skills, with an eye for detail
-Highly organized, detail oriented and Effective problem solver
-Ability to work independently with capacity of leadership to guide a team.
-Extremely productive in a high volume, high stress, environment
-Self starter with a can do attitude
-Highly productive in the use of MS-Office
-Technical Support and customer service experience.


Company Details

Vodafone Egypt (multinational)

Cairo Maadi, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg.com

Feb 2015 to present (1 year 10 months)
Technical Support Agent (intern) at Xceed

Experience Details

Technical Support Agent (intern)

Customer Service/Support

Entry Level

Technical Support for Isp [TE-Data] Customers
Supporting Internet Troubleshootings


Company Details

Xceed (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

Xceed.com

Jul 2016 to Aug 2016 (1 month)
Computer Supporter at Owner

Experience Details

Computer Supporter

Installation/Maintenance/Repair, IT/Software Development

Entry Level

• Installing and configuring software and hardware.
• Up to date documentation and trouble shooting of systems.
• Management and Supervision.
• Backup process, restoring data, Pwd recovery, Assembling and Formatting
• Implementing, Managing, Monitoring and Troubleshooting hardware devices
• Implementing, Managing, and Troubleshooting Network.
• Configuring, Managing, and Troubleshooting Security.
• Implementing Managing and maintaining IP addressing.
• Implementing Managing and maintaining network security.
• Implementing Managing and maintaining routing and remote access.
• Maintaining Network Infrastructure.
• IP Addressing & Sub netting.
• Router Boot up process and Configuration of Interfaces&ISDN;.
• Advance IP Features like NAT, PAT and DHCP.



Company Details

Owner

Cairo heliopolis, Egypt

1-10 employees

Computer Software, Computer Hardware, Computer Networking

N/A

Aug 2010 to Apr 2015 (4 years 8 months)

Achievements


After 5 Months of Experience start to Support Agents in their Inqures and smartly solving problem's Customers that agents have no ability to treat it As a Technical Support .


- after 2 Years of Hard Work became an expertised in Computer ( operating systems, software&Programs, Hardware components , Maintenance , Networks , Technical Support and troubleshooting , - having ICDl Certificate in 2010 .

Education

Bachelor of Arts in Geography

Education Details

Bachelor of Arts

Geography, Survey, Mapping

South Valley University, Egypt

C / Good / 65 - 75%

Survey Mapping Geomorphology Historical geography Agriculture Industry Mining Trade Economy Tourism Population Urban Urban Planning

N/A

South Valley University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

SECONDARY SCHOOL

Egypt

2006

C / Good / 65 - 75%

N/A

SECONDARY SCHOOL
2006

Certifications

ICDL
Oct 2010

Certificate details

ICDL

Oct 2010

Passed

N/A

N/A

Maharaty Training Center

N/A

Certificate details

Special / PersonaL Driving Liecence

Jan 2016

Passed

N/A

N/A

Traffic

Car Driver Liecence

Training and Courses

Training/Course Details

Computer Operating Systems / Microsoft-Office / Networks

May 2010

Future Training Center

- Operating Systems Such as :- [Dos-Linux-Win 98/Me - Win Xp] Installation and troubleshooting - Microsoft Office:- [ًWord-Excell-Powerpoint] - Netowrks Types , Protocols , Internet and other services,

Training/Course Details

English Language

Jul 2005

Training Center

training on many things such as grammers , phonatics , learning Many Words to help me achieving english laguage

Training/Course Details

Vodafone Customer Service Agents Training

Mar 2015

Vodafone Egypt

training Was on this topics " - Services , Products Info , Policy - System and Applications - Soft Skills of Customer Service

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Accuracy & Fidelity In WorkAdobe PhotoshopAl AHLY & Real Madrid (Club)ArabicBankingCommunicatorComputerComputer And NetowrksComputer HardwareComputer NetworkingComputer Operating Systems / Microsoft-Office / NetworksComputer SoftwareComputer SupporterCustomer ServiceCustomer Service RepresentativeEnglishEnglish LanguageEnterprise.press & Wuzzuf.net & Freewarefiles.com & Filehippo.com & CNet.com & Yallakora.com (Websites)Fifa And Computer GamesGeographyHandles StressHard WorkerICDLITInstallationInternetLAN/Wirless NetworksLearning New ThingsMaintenanceMappingMicrosoft OfficeNet Surfing By Maxthon BrowserOffshoringOutsourcingProblem SolverRepairSoftware DevelopmentSpecial / PersonaL Driving LiecenceSupportSupportiveSurveyTechnical Support AgentTelecommunicationsToshiba ProductsVodafone Customer Service Agents TrainingVodafone EgyptWindowsXceed

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Windows

Windows

: Expert

: Extreme - I love it!

:

More than 7 years

LAN/Wirless Networks

LAN/Wirless Networks

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

telecommunications

telecommunications

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Problem Solver, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/in/alaa-el-azab-215320122?trk=hp-identity-namehttps://www.facebook.com/Alaa.El.Azab.vodafonehttps://twitter.com/Alaa_El_Azabhttps://wuzzuf.net/me/AlaaVodafonealaa.el.azab2020@gmail.com‏alaa_el.azab_programmer@yahoo.com

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