ABDELRAHMAN MOHAMED AZAB
Customer Service Representative
Sohag, EgyptWork Experience
Technical Support AgentInternship
Xceed
Sep 2014 - Oct 2014 -1 month
Egypt , Cairo
- Job Details:- Technical Support for Isp [TE-Data] Customers. - Supporting Internet Troubleshootings.
Computer SupporterFull Time
- Job Details:• Installing and configuring software and hardware. • Up to date documentation and trouble shooting of systems. • Management and Supervision. • Backup process, restoring data, Pwd recovery, Assembling and Formatting • Implementing, Managing, Monitoring and Troubleshooting hardware devices • Implementing, Managing, and Troubleshooting Network. • Configuring, Managing, and Troubleshooting Security. • Implementing Managing and maintaining IP addressing. • Implementing Managing and maintaining network security. • Implementing Managing and maintaining routing and remote access. • Maintaining Network Infrastructure. • IP Addressing & Sub netting. • Router Boot up process and Configuration of Interfaces&ISDN;. • Advance IP Features like NAT, PAT and DHCP.
Customer Service RepresentativeFull Time
Vodafone Egypt
Feb 2010 - Mar 2016 -6 yrs, 1 month
Egypt , Luxor
- Job Details:ٌ [ Responsibilities & Roles; ] -Answered inbound calls in support of customer needs. -Conveyed in a reassuring manner step by step instructions to resolve application issues. -Reviewed and issued audits on account information and processes. -Performed queries in multiple databases. [ Abilities & Sklls;] Over 2" years of customer service experience -Excellent written and verbal communication skills, with an eye for detail -Highly organized, detail oriented and Effective problem solver -Ability to work independently with capacity of leadership to guide a team. -Extremely productive in a high volume, high stress, environment -Self starter with a can do attitude -Highly productive in the use of MS-Office -Technical Support and customer service experience.
Education
Bachelor of Arts in Geography
South Valley University (SVU)Jan 2007 - Jan 2010 - 3 yr
High School - Thanaweya Amma
SECONDARY SCHOOLJan 2006
Achievements
- after 2 Years of Hard Work became an expertised in Computer ( operating systems, software&Programs, Hardware components , Maintenance , Networks , Technical Support and troubleshooting , - having ICDl Certificate in 2010 .
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Special / PersonaL Driving Liecence
Traffic·2015Vodafone Customer Service Agents Training
Vodafone Egypt·2015ICDL
Maharaty Training Center·2010Computer Operating Systems / Microsoft-Office / Networks
Future Training Center·2010English Language
Training Center·2005