Basic Info

Name: ABDELRAHMAN AZAB

Professional Experience: 6 years

Location: Luxor, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Customer Service Representative at Vodafone Egypt

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: ٌ [ Responsibilities & Roles; ]
-Answered inbound calls in support of customer needs.
-Conveyed in a reassuring manner step by step instructions to resolve application issues.
-Reviewed and issued audits on account information and processes.
-Performed queries in multiple databases.
[ Abilities & Sklls;]
Over 2" years of customer service experience
-Excellent written and verbal communication skills, with an eye for detail
-Highly organized, detail oriented and Effective problem solver
-Ability to work independently with capacity of leadership to guide a team.
-Extremely productive in a high volume, high stress, environment
-Self starter with a can do attitude
-Highly productive in the use of MS-Office
-Technical Support and customer service experience.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo Maadi, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: Vodafone.eg.com

Feb 2015 to Dec 2016 (1 year 10 months)

Indoor Sales Representative at CompuMe

Experience Details

Job Title: Indoor Sales Representative

Job Role: Sales/Retail

Career Level: Entry Level

Job Details: N/A

Company Details

Name: CompuMe

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Computer Hardware, Consumer Electronics

Website: https://www.compume.com.eg/

Aug 2015 to Nov 2015 (3 months)

Computer Supporter at Owner

Experience Details

Job Title: Computer Supporter

Job Role: Installation/Maintenance/Repair, IT/Software Development

Career Level: Entry Level

Job Details: • Installing and configuring software and hardware.
• Up to date documentation and trouble shooting of systems.
• Management and Supervision.
• Backup process, restoring data, Pwd recovery, Assembling and Formatting
• Implementing, Managing, Monitoring and Troubleshooting hardware devices
• Implementing, Managing, and Troubleshooting Network.
• Configuring, Managing, and Troubleshooting Security.
• Implementing Managing and maintaining IP addressing.
• Implementing Managing and maintaining network security.
• Implementing Managing and maintaining routing and remote access.
• Maintaining Network Infrastructure.
• IP Addressing & Sub netting.
• Router Boot up process and Configuration of Interfaces&ISDN;.
• Advance IP Features like NAT, PAT and DHCP.

Company Details

Name: Owner

Location: Cairo heliopolis, Egypt

Size: 1-10 employees

Industries: Computer Software, Computer Hardware, Computer Networking

Website: N/A

Aug 2010 to Apr 2015 (4 years 8 months)

Technical Support Agent (intern) at Xceed

Experience Details

Job Title: Technical Support Agent (intern)

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: - Technical Support for Isp [TE-Data] Customers.
- Supporting Internet Troubleshootings.

Company Details

Name: Xceed (multinational)

Location: Maadi, Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Outsourcing/Offshoring

Website: Xceed.com

Sep 2014 to Oct 2014 (1 month)

Achievements

See Achievements

Achievements as Customer Service Representative at Vodafone Egypt (2015 - 2016)
After 5 Months of Experience start to Support Agents in their Inqures and smartly solving problem's Customers that agents have no ability to treat it As a Technical Support .

Other achievements in school, university, sports, etc...
- after 2 Years of Hard Work became an expertised in Computer ( operating systems, software&Programs, Hardware components , Maintenance , Networks , Technical Support and troubleshooting , - having ICDl Certificate in 2010 .

Education

Bachelor of Arts in Geography

South Valley University

2007 - 2010

High School - Thanaweya Amma

SECONDARY SCHOOL

2006

Certifications

ICDL

Oct 2010

Certificate details

Certificate Name: ICDL

Date Awarded: Oct 2010

Score: Passed

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Maharaty Training Center

Description: N/A

Special / PersonaL Driving Liecence

Jan 2016

Certificate details

Certificate Name: Special / PersonaL Driving Liecence

Date Awarded: Jan 2016

Score: Passed

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Traffic

Description: Car Driver Liecence

Training and Courses

Computer Operating Systems / Microsoft-Office / Networks at Future Training Center

May 2010

Training/Course Details

Training Name: Computer Operating Systems / Microsoft-Office / Networks

Date: May 2010

Institution: Future Training Center

Description: - Operating Systems Such as :- [Dos-Linux-Win 98/Me - Win Xp] Installation and troubleshooting - Microsoft Office:- [ًWord-Excell-Powerpoint] - Netowrks Types , Protocols , Internet and other services,

English Language at Training Center

Jul 2005