Basic Info

Alaa Sabra

More than 15 years

Alexandria, Egypt

Master's Degree

Manager

Work Experience

Oracle – Advanced Customer Services Technical Accounts Manager Service Delivery Manager at Oracle

Experience Details

Oracle – Advanced Customer Services Technical Accounts Manager Service Delivery Manager

Customer Service/Support, IT/Software Development, Project/Program Management

Manager

N/A


Company Details

Oracle (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Nov 2008 to present (8 years 1 month)
Project Manager at Ejada - Riyadh-Saudi Arabia

Experience Details

Project Manager

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Ejada - Riyadh-Saudi Arabia

Riyadh & Jeddah, Saudi Arabia

More than 1000 employees

Information Technology Services, Information Technology Services

N/A

Apr 2003 to Aug 2008 (5 years 4 months)

Achievements


EMEA ACS Delivery Outstanding Awards - Q3FY16 EMEA ACS Delivery Outstanding Awards - Q3 FY14

Education

MBA in MBA Crises Management

Education Details

MBA

MBA Crises Management

Arab Academy for Science and Transportation, Egypt

A / Excellent / 85 -100%

Economics Accounting Contemporary Mgt HR Operation Mgt Financial Marketing Risk Mgt Scenario Building Business Intelligence Crises Mgt Corporate Governance System Thinking Strategic Mgt

N/A

Arab Academy for Science and Transportation
2012 - 2014
B.Sc. Computer Science And Automatic Control (1998) in B.Sc. Computer Science And Automatic Control (1998)

Education Details

B.Sc. Computer Science And Automatic Control (1998)

B.Sc. Computer Science And Automatic Control (1998)

Faculty of Engineering, Alexandria University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Engineering, Alexandria University
1993 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL abbasya

Egypt

1990

A / Excellent / 85 -100%

N/A

EL abbasya
1990

Certifications

Certificate details

ITIL Expert (Foundation, Service Support, Service Delivery, V3 Expert)

Jun 2010

N/A

N/A

N/A

N/A

Certificate details

Project Management Professional PMP Number: 1196941

Jun 2008

N/A

N/A

N/A

N/A

Certificate details

Siebel Certified Core Consultant (Exam# 138-CO77)

Aug 2007

N/A

N/A

N/A

N/A

Certificate details

OCP Oracle 9i DBA Certified Professional.

Jun 2006

N/A

N/A

N/A

N/A

Certificate details

Sun Certified System Administrator for the Solaris 8 Operating System

Jun 2005

N/A

N/A

N/A

N/A

Certificate details

MBA Crises Management (2104)

Jul 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

TOGAF™ 9 for Practitioners Level 1 and 2 (2015)

May 2015

TOGAF™ 9 for Practitioners Level 1 and 2 (2015)

N/A

Training/Course Details

Oracle BI 11g Build Repositories Training.

May 2013

Oracle

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAnd CertificatesArabicB.Sc. Computer Science And Automatic Control (1998)BankingBusiness-orientedCRMCustomer ServiceDBEducationEnglishExecutorITIT Service Delivery, Support MgtITIL Expert (Foundation, Service Support, Service Delivery, V3 Expert)Information Technology ServicesLeaderMBAMBA Crises ManagementMBA Crises Management (2104)OBIEEOCP Oracle 9i DBA Certified Professional.OracleOracle BI 11g Build Repositories Training.Oracle Advanced Customer Services Technical Accounts Manager Service Delivery ManagerPlannerProgram ManagementProjectProject Management Professional PMP Number: 1196941Project ManagerProjecyt ManagmentPublic SectorSiebelSiebel Certified Core Consultant (Exam# 138-CO77)Software DevelopmentSportsSun Certified System Administrator For The Solaris 8 Operating SystemSupportTOGAF 9 For Practitioners Level 1 And 2 (2015)TelecomTrainings

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Siebel

Siebel

: Expert

: Extreme - I love it!

:

More than 7 years

DB

DB

: Expert

: Extreme - I love it!

:

More than 7 years

OBIEE

OBIEE

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Banking

Banking

: Expert

: Extreme - I love it!

:

More than 7 years

Public Sector

Public Sector

: Expert

: Extreme - I love it!

:

More than 7 years

Telecom

Telecom

: Expert

: Extreme - I love it!

:

More than 7 years

IT Service Delivery, Support Mgt

IT Service Delivery, Support Mgt

: Expert

: Extreme - I love it!

:

More than 7 years

Projecyt Managment

Projecyt Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Executor, Leader, Planner, Business-oriented

Online Presence

https://www.linkedin.com/in/alaasabra

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