Basic Info

Alaa Al- Sa'edy

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelance at Freelance

Experience Details

Freelance

Media/Journalism/Publishing

Experienced (Non-Manager)

Development of brand awareness and online reputation
-Content management
Administrate the creation and publishing of relevant, original, high-quality content.
Identify and improve organizational development aspects that would improve content (IE: employee training, recognition and rewards for participation in the company’s marketing and online review building).
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
Create editorial calendars and publishing schedules
Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
-Promote content through social advertising.
-SEO (search engine optimization) and generation of inbound traffic)


Company Details

Freelance

Cairo, Egypt

1-10 employees

Media Production

N/A

Jan 2013 to present (4 years 6 months)
Insurance Specialist at Misr Life Insurance

Experience Details

Insurance Specialist

Sales/Retail, Accounting/Finance

Entry Level

- Call potential clients to expand their customer base
- Interview prospective clients to get data about their financial resources and discuss existing coverage
- Explain the features of various policies
- Analyze clients’ current insurance policies and suggest additions or changes
- Customize insurance programs to suit individual clients
- Handle policy renewals
- Maintain electronic and paper records
- Help policyholders settle claims


Company Details

Misr Life Insurance

Cairo, Egypt

More than 1000 employees

Insurance, Medical Devices and Supplies

N/A

Jan 2017 to May 2017 (4 months)
Orange Technical Support Specialist at Orange

Experience Details

Orange Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

-Deliver service and support to end-users using and operating automated call distribution phone software.
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
-Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
-Research required information using available resources;
-Follow standard processes and procedures;
-Identify and escalate priority issues per Client specifications;
-Redirect problems to appropriate resource;
-Accurately process and record call transactions using a computer and designated tracking software;
-Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
-Organize ideas and communicate oral messages appropriate to listeners and situations;
-Follow up and make scheduled call backs to customers where necessary;
-Stay current with system information, changes and updates.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.Orange.com

Sep 2015 to Dec 2016 (1 year 3 months)
Sales at Orange

Experience Details

Sales

Sales/Retail, Accounting/Finance

Experienced (Non-Manager)

Responsible for selling products, merchandise, and services in a retail setting, such as Electronic Appliances & Mobile, IT services .

Advises customers by providing information on products.
Helps customer make selections by building customer confidence;
offering suggestions and opinions.
Sell specific products and services to consumers.
Demonstrate products and show consumers how to maximize their features.
Explain different customizable features.
Discuss warranties and replacement parts.
Check inventory to ensure product is in stock.
Bag and package purchases.
Count the day's money transactions at the end of the day.
Ensure pricing is correct.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Retail

N/A

Jun 2014 to Aug 2015 (1 year 2 months)
Info & Sales at TE-Data

Experience Details

Info & Sales

Customer Service/Support, Banking, Administration

Experienced (Non-Manager)

Graduated from Faculty of Commerce, Worked now for +3 years in companies with expertise in financial and Communication Industry, I am a highly motivated person who is Reliable, Responsible and Hardworking, Possessing excellent communication and interpersonal skills and the proven ability to achieve targets and results, Flexible within the work environment and able to adapt quickly and positively to challenging situations.


Company Details

TE-Data (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Computer Networking , Telecommunications

N/A

Feb 2012 to Apr 2013 (1 year 2 months)
Accountant at Abo Ghodaia Accountant Office

Experience Details

Accountant

Accounting/Finance

Entry Level

N/A


Company Details

Abo Ghodaia Accountant Office

Tanta, Egypt

1-10 employees

Accounting and Auditing Services

N/A

Apr 2011 to Feb 2012 (10 months)

Education

Bachelor's Degree in Accountant

Education Details

Bachelor's Degree

Accountant

Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Tanta University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om Alqura

Saudi Arabia

2007

A / Excellent / 85 -100%

N/A

Om Alqura
2007
This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesAdministrationArabicBankingBasketballBusiness DevelopmentCall CenterComputer NetworkingConsumer ServicesCreativeCustomer ServiceDirect SalesEnglishExecutorFinanceFootballFreelanceInfo & SalesInsuranceInsurance SpecialistInternetJournalismLeaderMarketingMediaMedia ProductionMedical Devices And SuppliesMicrosoft OfficeMoviesNegotiationOrangeOrange Technical Support SpecialistOrganizerPhotographyPublishingRetailSalesSocialSocial MediaSpeed RaceSupportSwimmingTE-DataTV ShowTelecommunicationsTennis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Sales

Sales

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Call Center

Call Center

: Advanced

: Medium

:

Less than 1 year

Negotiation

Negotiation

: Advanced

: High

:

Less than 1 year

Direct Sales

Direct Sales

: Advanced

: High

:

1-3 years

Key Skills

Executor, Leader, Creative, Organizer, Social

Online Presence

https://eg.linkedin.com/in/alaasaedyhttps://www.facebook.com/Masriano07

Alaa is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Alaa's full profile and find more great talent and professionals to join your team.