Basic Info

Alaa El Gendy

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

International account adviser-customer service representative at Ecco outsourcing

Experience Details

International account adviser-customer service representative

Customer Service/Support

Entry Level

I used to handle International customer inquiries and complaints and I also was the front line of the company with the customers, representing Mobily company. I also had to make sure that customers were fully satisfied with the company's services.


Company Details

Ecco outsourcing (multinational)

Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Nov 2015 to Jun 2016 (7 months)
Sales representative at Misr for cosmetics-Amanda

Experience Details

Sales representative

Sales/Retail

Entry Level

My main role was to sell, promote, and advertise the company's products to individual consumers.


Company Details

Misr for cosmetics-Amanda (multinational)

Mohandiseen, Egypt

101-500 employees

Cosmetics

N/A

Nov 2014 to Feb 2015 (3 months)
Customer service representative at Etisalat

Experience Details

Customer service representative

Customer Service/Support

Entry Level

My main role was to solve any customer queries and handle their requirements, as well as entering their information on the system.


Company Details

Etisalat (multinational)

Maadi , Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jan 2014 to Sep 2014 (8 months)

Education

BBA in Management and Business Administration

Education Details

BBA

Management and Business Administration

El Madina Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

El Madina Academy
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Egyptian International Language School

Egypt

2011

C / Good / 65 - 75%

N/A

Egyptian International Language School
2011
This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentBusiness-orientedCommunicatorConsumer ServicesCosmeticsCustomer ServiceCustomer Service RepresentativeDrawingEcco OutsourcingEnglishEtisalatFootballHandles StressHard WorkerInternational Account Adviser-customer Service RepresentativeManagement And Business AdministrationMisr For Cosmetics-AmandaOffshoringOutsourcingReadingRetailSalesSales RepresentativeSocialSupportSwimmingTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Key Skills

Business-oriented, Communicator, Hard worker, Social, Handles Stress

Online Presence

https://www.facebook.com/alaa.hassan.524596

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