Basic Info

Alaa Mohammed

5 years

6th of October, Egypt

Bachelor's Degree

Experienced

Work Experience

Telesales representative at Centro global solution

Experience Details

Telesales representative

Sales/Retail

Entry Level

I'm working in US campaign called MLC


Company Details

Centro global solution (multinational)

Cairo - Maadi, Egypt

501-1000 employees

Consumer Services

http://centroglobalsolutions.com

Jul 2014 to present (2 years 5 months)
Hard call specialist at Wasla outsourcing

Experience Details

Hard call specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wasla outsourcing (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.wasla.com/User1/default.htm

Nov 2013 to Jul 2014 (8 months)
Customer service at Wasla outsourcing

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

I worked as an agent in the Olympic group account maintenance section the I got a promotion to be in the escalation team "hard call"


Company Details

Wasla outsourcing (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.wasla.com/User1/default.htm

Sep 2012 to Nov 2013 (1 year 2 months)
Import manager at Andalos for engineering works trading and contracting

Experience Details

Import manager

Administration

Manager

N/A


Company Details

Andalos for engineering works trading and contracting

Cairo, Egypt

1-10 employees

Import and Export

http://www.andalos-group.com

Mar 2010 to Sep 2012 (2 years 6 months)
Receptionist at Ego mall

Experience Details

Receptionist

Operations/Management

Entry Level

N/A


Company Details

Ego mall

Cairo, Egypt

11-50 employees

Textile and Clothing

N/A

Apr 2008 to May 2010 (2 years 1 month)

Achievements


this is my first time to work in sales environment & i really love it


i gained a lot of experience in this place especially when dealing with angry customers it's a huge plus to someone working in Customer service to know exactly how to handle your angry customers


Star performance for the overall year performance of 2013 , I applied for the team leader vacancy & reach to the top 3 in the second interview in the first year of log in


Succeeded to make contacts with foreign suppliers & imported 5 check valve for the suize oil petroleum


I have the golden medal at being the best employee in the mall & succeeded to get a promotion in the first 6 months because of my brilliant attitude & performance


I have So many success Stories in my life, i'm always independent and optimistic, i hate negativity and failure, i love my work and i'm very loyal to the Job and the business that i'm working in, discipline is actually part of my character , i'm very organized and committed person

Education

law in law

Education Details

law

law

Ain Shams University, Egypt

C / Good / 65 - 75%

Civil law Criminal law Administrative law

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El koba El Thanawia El Askaria

Egypt

2005

C / Good / 65 - 75%

N/A

El koba El Thanawia El Askaria
2005

Certifications

ICDL
Jun 2011

Certificate details

ICDL

Jun 2011

N/A

N/A

N/A

Andalos co.

N/A

English course
Apr 2012

Certificate details

English course

Apr 2012

N/A

N/A

N/A

wasla outsourcing

N/A

Training and Courses

Training/Course Details

Customer service

Sep 2012

wasla outsourcing

N/A

Training/Course Details

Hard Call

Nov 2013

wasla outsourcing

N/A

Training/Course Details

telesales training

Jul 2014

Centro Global solution

the main factors of a good sales person & a beginners guide to the straight line persuasion theory

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopAdvertisingAnalyticalArabicBusiness DevelopmentBusiness-orientedCentro Global SolutionConsumer ServicesCorel DrawCreativeCustomer ServiceDesignerElectronicEnglishEnglish CourseHard CallHard Call SpecialistICDLImport And ExportImport ManagerInternetInternet ResearchLawLinux Operating SystemManagementMicrosoft OfficeMicrosoft WindowsMusicPresenterProblem SolverRacingReadingReceptionistRetailSalesSecuritySocial NetworksSupportSwimmingTelesales RepresentativeTelesales TrainingTextile And ClothingWasla Outsourcing

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Linux operating system

Linux operating system

: Advanced

: Extreme - I love it!

:

1-3 years

corel draw

corel draw

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

advertising

advertising

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

import and export

import and export

: Beginner

: Little

:

1-3 years

receptionist

receptionist

: Beginner

: Little

:

Less than 1 year

designer

designer

: Beginner

: Medium

:

Less than 1 year

security

security

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Presenter, Creative, Problem Solver

Online Presence

https://www.facebook.com/alaa.elmallahhttps://twitter.com/AlaaElmallah

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