Basic Info

Alaa Wahba

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Cards Retention Officer at Alex Bank

Experience Details

Cards Retention Officer

Customer Service/Support

Experienced (Non-Manager)

- Understand the customer’s problem,
- Find a spontaneous resolution to the problem.
- Retaining existing customers by offering personalised solutions based on the customer's current and future needs.


Company Details

Alex Bank (multinational)

Cairo, Egypt

101-500 employees

Banking, Consumer Services

N/A

Nov 2016 to present (1 month)
Banking Account Advisor at Alex Bank

Experience Details

Banking Account Advisor

Customer Service/Support

Entry Level

- Handle all customer inquiries & requests.
- Determine customers’ needs and achieve customer satisfaction.
- Answer & process clients’ inquiries, requests & complaints received according to Call Center processes.
- Handle all customer inquiries about the bank products "accounts, loans, deposits, debit and credit cards and certificates".
- Handle all customer complains.
- General information about branch addresses, ATMs Locations and phone numbers .
- Products Information ( Eligibility, Documents , Rates, Terms &Conditions ) for Consumer Loans / Auto Loans / Mortgage Finance.
- Cards information (Eligibility, Documents, Rates, Terms & Conditions).
- Complaints & Suggestions .
- Activating and Deactivating cards.


Company Details

Alex Bank (multinational)

Cairo, Egypt

51-100 employees

Banking

N/A

Mar 2015 to Nov 2016 (1 year 8 months)
Back Office Executive at Alex Bank

Experience Details

Back Office Executive

Banking, Customer Service/Support

Experienced (Non-Manager)

•Handle Emails from branches, call center, and other departments.
•Answering customers’ inquiries via mail.
•Create complains from other departments


Company Details

Alex Bank (multinational)

Cairo, Egypt

N/A

Banking

N/A

Mar 2016 to Nov 2016 (8 months)
Magnifica call center agent and facebook moderator at Alex Bank

Experience Details

Magnifica call center agent and facebook moderator

Customer Service/Support, Banking

Experienced (Non-Manager)

- Handle all magnifica customer inquiries & requests.
- Determine customers’ needs and achieve customer satisfaction.
- Handle all customer inquiries about the bank products "accounts, loans, deposits, debit and credit cards and certificates".
- Handle all magnifica customer complains.
- Complaints & Suggestions .
- Activating and Deactivating cards.
- contact with branches and magnifica relationship managers to deliver the best service to customers.
*facebook:
- Send messages as the Page
- Respond to and delete comments and posts to the Page
- Remove and ban people from the Page
- View insights


Company Details

Alex Bank (multinational)

Cairo, Egypt

101-500 employees

Banking, Consumer Services

N/A

Jun 2016 to Nov 2016 (5 months)
Account Advisor at Raya Contact Center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

*Etisalat Misr Project
*Managing client communications.
*Answering incoming calls, handling enquiries.


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.rayacc.com/

Mar 2014 to Aug 2014 (5 months)
Social Media Head at Gasr Team (student activity)

Experience Details

Social Media Head

Marketing/PR/Advertising

Student

•Engages with students through social media marketing channels to achieve positive interactions with and recommendations for our service.
•Managing and planning for Facebook page.
•Quick responding to Email addresses.


Company Details

Gasr Team (student activity)

Cairo, Egypt

https://www.facebook.com/GasrTeam

Oct 2013 to Mar 2014 (5 months)
Marketing Head at Kidsware

Experience Details

Marketing Head

Marketing/PR/Advertising

Entry Level

- Planning.
- Responsible for Social Media.
- Helping in TOR.


Company Details

Kidsware

Cairo, Egypt

1-10 employees

Computer Software

http://www.kidsware-eg.com

Oct 2013 to Mar 2014 (5 months)
Delegate at STP (STEPS TOWARDS PROGRESS) (student activity)

Experience Details

Delegate

Education/Teaching, Training/Instructor

Student

E-Commerce & E-Marketing Workshops.


Company Details

STP (STEPS TOWARDS PROGRESS) (student activity)

Cairo, Egypt

https://www.facebook.com/STP.Organization

Dec 2013 to Mar 2014 (3 months)
PR Member (Public Relations) (volunteer) at PR Member at Key Office in Cairo University

Experience Details

PR Member (Public Relations) (volunteer)

Education/Teaching, Training/Instructor

Entry Level

•Relationship building and networking with colleagues, sponsors and the media.
•Brainstorming for ideas raising awareness of KEY inside and outside Campus
•Publicizing for KEY through social events and awareness campaign.


Company Details

PR Member at Key Office in Cairo University

Giza, Egypt

11-50 employees

Education, Training and Coaching

https://www.facebook.com/KEY.CU

Sep 2012 to Jan 2014 (1 year 4 months)
Trainee (intern) at EFE (Education for Employment)

Experience Details

Trainee (intern)

Education/Teaching, Training/Instructor

Student

Business Skills (Time Management, Presentation Skills, Emotion Intelligence, Team Work).
Business English & Pronunciation.
Interview Skills & CV writing.
Sales.
Labor Law.
Graduation Project.


Company Details

EFE (Education for Employment)

Giza, Egypt

11-50 employees

Education

https://www.facebook.com/EFEEgypt

Nov 2013 to Dec 2013 (1 month)
PR and organizer (volunteer) at EM (Entrepreneurial March Event), at Key Office in Cairo University

Experience Details

PR and organizer (volunteer)

Education/Teaching, Training/Instructor

Student

Advertising about The EM (Entrepreneurial March Event) in Cairo university and online at Facebook to announce about the sessions . Then organizing the Event and its sessions .


Company Details

EM (Entrepreneurial March Event), at Key Office in Cairo University

Giza, Egypt

11-50 employees

Education, Training and Coaching

https://www.facebook.com/KEY.CU?fref=ts

Mar 2013 to Apr 2013 (1 month)
Organizer (volunteer) at The 1st annual Conference of Occupational Health inside Hospitals

Experience Details

Organizer (volunteer)

Sales/Retail

Student

23 rd March 2013


Company Details

The 1st annual Conference of Occupational Health inside Hospitals

Cairo, Egypt

N/A

Medical Devices and Supplies

N/A

Mar 2013 to Mar 2013 (1 month)
Organizer , Promotion (volunteer) at GEW( Global Entrepreneurship Week), at Key Office in Cairo University

Experience Details

Organizer , Promotion (volunteer)

Marketing/PR/Advertising

Student

Key Office is the organizer of GEW and I am apart of this office and key member with others. We advertise about GEW in Cairo university and online at Facebook to announce about the sessions of GEW . Then the week of GEW and its sessions and we organise them.
And also I join Media team and help in designs.


Company Details

GEW( Global Entrepreneurship Week), at Key Office in Cairo University

Giza, Egypt

11-50 employees

Education, Training and Coaching

https://www.facebook.com/KEY.CU?fref=ts

Nov 2012 to Nov 2012 (1 month)
Media Member at AIChE (American Institute of Chemical Engineers ) student chapter (student activity)

Experience Details

Media Member

Creative/Design/Art

Student

Participates in designing the following documents needed for events:
Flyers, Banners, Brochures, Posters, Wall Magazine.


Company Details

AIChE (American Institute of Chemical Engineers ) student chapter (student activity)

Giza, Egypt

https://www.facebook.com/AIChE.CU

Mar 2012 to Jun 2012 (3 months)

Achievements


We make a big target of student who came the event.
I am at this event best PR member.


A Project in Faculty of Mass Communication at Social Marketing Subject: * Social marketing campaign about economy - We make a survey and interviews with professors in Media & economy to Gathers information. We Preform the campaign and make TV and radio advertising & design brochure and outdoor advertising .

Education

Bachelor's Degree in Public relations and Advertising

Education Details

Bachelor's Degree

Public relations and Advertising, Marketing

Cairo University, Egypt

A / Excellent / 85 -100%

Marketing, Direct Marketing, Advertising, Social Marketing, IMC, Public relation management, Public relations in banks and insurances, Etiquette and protocol, Personal Communication, Pr's Research

N/A

Cairo University
2009 - 2013
Bachelor's Degree in Public relations and Advertising

Education Details

Bachelor's Degree

Public relations and Advertising, Marketing

Faculty of Mass Communication (Cairo University), Egypt

A / Excellent / 85 -100%

N/A

N/A

Faculty of Mass Communication (Cairo University)
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Orman prer&sec school in Agoza

Egypt

2009

A / Excellent / 85 -100%

N/A

El-Orman prer&sec school in Agoza
2009

Certifications

ICDL
Dec 2010

Certificate details

ICDL

Dec 2010

N/A

N/A

N/A

High Tech Tecnology

N/A

TOEIC
Dec 2013

Certificate details

TOEIC

Dec 2013

665

N/A

N/A

AMEDIST

Test of English for International Communication

Training and Courses

Training/Course Details

Project Management

Sep 2012

Key CDC (Career Development Center)

Taking Business Administration, Marketing, Financial,

Training/Course Details

Photoshop

Nov 2010

Faculty of Mass Communication, Cairo University

How to make brochures, flyers

Training/Course Details

Soft Skills

Jan 2013

Key CDC (Career Development Center)

Communication skills, Presentation skills, interview skills

Training/Course Details

Soft Skills

Oct 2012

Key CDC (Career Development Center)

Communication skills, Presentation skills, Time management, Team Work

Training/Course Details

ICDL

Dec 2010

High Tecnology Center, Faculty of Engneering

Microsoft Word, PowerPoint, Excel, windows XP

Training/Course Details

Thinking

May 2012

IST Student Activity, faculty of Engneering

Brain Storming, Mind Maping, Types of thinking

Training/Course Details

Adminisitration Skills Training Program

Feb 2013

Key CDC (Career Development Center)

Communication Skills Time Management Business Writing Admin Skills Interviewing Skills

Training/Course Details

Sales

Feb 2013

Key CDC (Career Development Center)

Selling Skills & Negotiations Skills

Training/Course Details

English

Nov 2013

British Council

N/A

Training/Course Details

FTP (Fast Track Program)

Dec 2013

EFE (Education for Employment)

Business Skills(Time management, Presentation Skills, Emotion Intelligence, and Team Work) Business English Pronunciation Graduation Project

Training/Course Details

Marketing and Sales

Dec 2013

EFE (Education for Employment )

Marketing: Marketing Vs. Sales, market research, 5 ps, guerilla marketing, Market share Sales: What is sales, types of sales, who do we sell to, communication and emotions, presentation levels, qualification and qualify the prospect, why prospect objects and handling objections Session 20: closing and closing techniques, Managing time effectively

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Account AdvisorAdminisitration Skills Training ProgramAdobe PhotoshopAdvertisingAlex BankAmerican MoviesArabicBack Office ExecutiveBankingBanking Account AdvisorBeing With PeopleBooksBusiness DevelopmentCards Retention OfficerComputer SoftwareConsumer ServicesCreativeCustomer ServiceDelegateDesignE-MarketingEducationEngineering ServicesEnglishFTP (Fast Track Program)Go OutHard WorkerICDLMagnifica Call Center Agent And Facebook ModeratorMarketingMarketing And SalesMarketing HeadMedia MemberMedical Devices And SuppliesMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerOrganizer , PromotionOrganizingPR And OrganizerPR Member (Public Relations)PhotoshopProject ManagementPublic RelationsPublic Relations And AdvertisingRetailSalesSearching For Creative ThingsSocialSocial Media HeadSoft SkillsSupportSupportiveTOEICThinkingTraineeTraining And Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Organizing

Organizing

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Public relations

Public relations

: Advanced

: High

:

1-3 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

E-Marketing

E-Marketing

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Social, Supportive

Online Presence

www.linkedin.com/in/alaawahbawww.facebook.com/alaa.wahba.90http://www.slideshare.net/AlaaWahba

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