Basic Info

Alaa Abd El Aziz

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Store Manager at Al Futtaim

Experience Details

Store Manager

Operations/Management, Sales/Retail

Manager

1- Financial:-
A) Insure the operation is running under lower level of costs without having negative effects on operation performance
B) Emphasize on all the business tools and assets to enhance the sales performance that to achieve unite budget
C) Thinking by creative ways to add new ideas that to influence business performance financially.
2- Operation:-
Insure that the operation are running according to Al Futtaim SOP with 100% commitment in the deferent dept(Merchandising, Pricing, Cash Area, Admin work) for high trading readiness toward the customers
3- Stock:-
A) Accurate in running the circle of the products in and out the site with 100% commitment in handling the products inside the branch
B) Insure high awareness of product knowledge for the team members that to accelerate the movement of the products
C) Plan for the slow age stock movement solutions in conjunction with merchandising team to enhance the movement for.
Team Members:-
A) Handle the team Rota effectively to exploit most business benefits of team cover during market rush time
B) Keep updating the man power's ability of the store under high level of customer service
C) Plan operation routine to insure high awareness of product knowledge acknowledged


Company Details

Al Futtaim (multinational)

Egypt

11-50 employees

Retail

N/A

Aug 2012 to present (4 years 4 months)
Head Department Manager at Al Futtaim

Experience Details

Head Department Manager

Sales/Retail, Operations/Management

Manager

Control business to achieve the budget and be profitable business, Through next responsibilities:-
1- Stock
A) Insure of controlling the products accurately by acknowledge the slow seller and action the operation solution for in communicating with visual team to enhance the visibility of and the merchandising team to enhance the movement for. Along with staff members to increase the age stock lists and products knowledge
Same with fast seller products
B) Insure of products visual merchandising tasks are achieved according to company SOP to increase the right visibility of the products and store image toward the customer.
C) Insure the stocks are priced in the department accurately and completely.
2- Team:
A) Insure the customer service implemented at all time
B) Insure of full awareness of the products knowledge
C) Well motivated and create business healthy environment for the team to perform their tasks efficiency
3- Store:
A) Insure of high level exploiting for the store asset to serve the business needs efficiently
B) Insure store perform under Hygienic environment and keep tidy and cleaned at all time


Company Details

Al Futtaim

Dubai, United Arab Emirates

11-50 employees

Retail

N/A

Jun 2009 to Aug 2012 (3 years 2 months)
Sales Supervisor at Al Futtaim

Experience Details

Sales Supervisor

Sales/Retail, Operations/Management

Manager

1- Operation:-
A) Insure high level of customer service implemented in the store
B) Handle the customer's conflicts and issues
C) Support the store manager in running the operation efficiently to increase the readiness of the store for the business needs from high level of store refilling, pricing, visual merchandising
D) Proper handling of store assets to serve the business efficiently
2- Stock:-
A) Report the fast and slow seller for the departments in order for enhance the product performance solution for
B) Plan staff to staff TRN to increase the products knowledge
B) Insure of accurate receiving and selling for 100% in products movement to avoid and lost or short in store inventory
3- Staff:-
A) Monitor the staff are implementing customer service efficiently
B) Mentoring the team members on all the business needs as necessary
D) Coach the new team members in our business procedures for handling the store Customer service, products and cash area.


Company Details

Al Futtaim (multinational)

Dubai, United Arab Emirates

51-100 employees

Retail

https://www.facebook.com/ToysRUsME/

Nov 2007 to Jun 2009 (1 year 7 months)

Achievements


• Work in deferent position an

Education

Bachelor's Degree in Europe civilization language

Education Details

Bachelor's Degree

Europe civilization language

Faculty of Arts, Egypt

B / Very Good / 75 - 85%

Language of European civilization

Faculty of Arts
1997 - 2001

Certifications

Certificate details

Devoloping a customer satisfaction mindset

Dec 2009

14 out of 15

http://N/A

N/A

Al Futtaim Training Center

Change the way dealing with customers, work in enhance the way thinking to improve business by improving Customer service and highlight the Criteria for that

Certificate details

Evolving supervisor foundation skills

Jun 2010

13 out of 15

http://N/A

N/A

Al Futtaim Training Center

put our hand on the skills which support us in handling the operation needs by. through our Training Center in Dubai

Certificate details

Fire Warden Training

Oct 2011

N/A

http://N/A

N/A

increased our awareness of evacuation and type of fire tube , noting the experiece in handling and dealing with fire, that was in Dubai trough TWI Training center

Certificate details

CPR and first Aid for adult

Nov 2011

N/A

http://N/A

N/A

TWI

in process of equiping myself, i attend that training for high emergency control and awareness,

Training and Courses

Training/Course Details

Zodiac Training (business financial acknowledgement)

Nov 2015

Al Futtaim TRN Center

understanding the business and how to create business study market controlling all the business aspects acknowledge what business needs in deferent situation

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AS400Al FuttaimArabicBusiness DevelopmentBusiness PlanningBusiness-orientedCPR And First Aid For AdultCreate Products Loops & CataloguesDevoloping A Customer Satisfaction MindsetEnglishEurope Civilization LanguageEvolving Supervisor Foundation SkillsFinancial ManagementFire Warden TrainingHard WorkerHead Department ManagerHealthy FoodHealthy InvironmentICDLInitiativeManagementMerchandise SkillsOrganizerPractise Sports Such Like FootballProblem SolverRPRO Operation SYSRetailSAP & RPRO SYSSAP SYS TechnologySalesSales SupervisorStore ManagerTo Use StairsTyping, Data EntryZodiac Training (business Financial Acknowledgement)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SAP SYS technology

SAP SYS technology

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Advanced

: High

:

More than 7 years

RPRO Operation SYS

RPRO Operation SYS

: Intermediate

: High

:

3-5 years

AS400

AS400

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

ICDL

ICDL

: Expert

: High

:

3-5 years

SAP & RPRO SYS

SAP & RPRO SYS

: Expert

: Extreme - I love it!

:

More than 7 years

Merchandise skills

Merchandise skills

: Expert

: Extreme - I love it!

:

More than 7 years

typing, Data entry

typing, Data entry

: Advanced

: High

:

5-7 years

Create Products Loops & Catalogues

Create Products Loops & Catalogues

: Advanced

: Extreme - I love it!

:

5-7 years

financial management

financial management

: Advanced

: Extreme - I love it!

:

1-3 years

business planning

business planning

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Hard worker, Initiative, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/nhome/?trk=Alaa gebally

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