A'laa Hussein Ghorab

Patent assistantFull Time

• Job Details:• Handle all incoming/outgoing calls and, handle files before the deadline . • Assistant at the patent department. • Achieve the highest level of client satisfaction. • Handle and solve all inquiries, requests, and complaints received via all channels available (phone, fax, e-mail and ...etc.). • Communicate with other departments all relevant customer inquiries if applicable. • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. • Keep up-to-date with all the services and products provided. • Write letters and emails on behalf of other office staff. • Escalate problems, report suspected fraud and provides relevant feedback to the right channels. • communications.