Alaa Gomaa

Administrative AssistantFull Time

• Job Details:* Answer and direct phone calls.  *Plan meetings and take detailed minutes.  *Organize and schedule appointments.  *Greet and assist visitors to the office.  *Receive, sort, and distribute the mail.  *Resolve administrative problems.  *Write emails, memos, letters, faxes and forms.  *Maintain supplies inventory and Order office supplies and research new deals and suppliers.  *Coordinate repairs to office equipment.  *Research and collect information.  *Scheduling meetings and events.  *Preparing reports.  *Organising files.  *Handling office duties.  *Managing calendar.

Telesales AgentFull Time

• Job Details: *Providing the customer with information about products. * Generating repeat business by promoting new offers to customers. * Providing feedback on the efficiency of the customer service process.  * Converting customer inquiries into sales opportunities.  * Surveying customer satisfaction. * Converting difficult leads into customers. * Cold calling and helping to reduce negative reaction from leads. * Acknowledging and resolving customer complaints.  * Answer questions about products or the company. * Take and process orders in an accurate manner.  * Follow up with a shipping team to ensure the product arrives.