Alaa Ebraheem

customer support – social media moderator

• Job Details:monitor comments, messages, reviews, and tags across all major social media platforms (e.g., facebook, instagram, twitter, linkedin, tiktok). respond promptly and professionally to customer inquiries, complaints, and feedback. escalate complex or sensitive issues to internal teams (customer support, medical team, legal, etc.). maintain a consistent brand tone and messaging in all interactions. track and report trends in customer concerns or public sentiment to help improve services and communication. remove inappropriate, offensive, or policy-violating content per community guidelines. collaborate with marketing and customer service teams to align messaging and support initiatives.