Akram Gamal

ICT Specialist L2Full Time

• Job Details:Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards. Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed. Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks. Allocates equipment in an efficient manner, considering users' needs and ICRC policies. Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites. Keeps technical documentation up to date for all IT installations when relevant. Comply with the ticketing system (Service Now - Service Management) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement). Knows and adapts to the local context ICRC global ICT policies, procedures, and standards. Reports to his hierarchy when they are not respected. Deals directly with local providers of ICT material and services for small/medium local purchases and contracts. Ensures all transfers of ICT equipment and makes sure that items travel properly and safely packed and accompanied by the necessary documents as per ICRC procedures and that reception is acknowledged. Keeps updated inventory attribution of all ICT equipment in in compliance with internal procedures. Repairs or makes repair externally faulty ICT equipment. Aware of local ICT service providers and good understanding of the local markets. Contribute to weekly and quarterly reports. Provide day-to-day technical support for end-users of desktop applications, IP Phones, printers, and computer hardware.

IT SpecialistFull Time

• Job Details:Installing and configuring computer hardware operating systems and applications. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Responsible for following established IT processes and supporting new ones. Responsible for providing Reports on SLA service Level Agreement compliance, Service Desk Metrics and IT assets.

IT SpecialistFreelance / Project