Basic Info

Ahmed Elsharkawy

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Manager at El Tamimi

Experience Details

Customer Service Manager

IT/Software Development, Sales/Retail

Manager

N/A


Company Details

El Tamimi

Cairo, Egypt

51-100 employees

Computer Hardware, Information Technology Services, Retail

http://www.eltamimi.net/

May 2015 to present (1 year 7 months)
Customer Care Assistant Manager at Raya Distribution (Samsung) Co

Experience Details

Customer Care Assistant Manager

Customer Service/Support

Manager

• Provides a high level of customer service support with product expertise. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Process maintenance repairs for company products and services to walk-in customers in retail outlets. Answers non-technical questions regarding company products and determines the status of returns, repairs, replacements, orders, delivery schedules, etc. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing. Resolves return credit problems and answer billing questions.


Company Details

Raya Distribution (Samsung) Co (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services , Business Services - Other

www.Rayaholding.com

Jan 2014 to Jan 2015 (1 year)
Telesales Agent at Wasla Outsource (Vodafone Project) Co

Experience Details

Telesales Agent

Customer Service/Support

Experienced (Non-Manager)

• Take customers daily target from my direct manager to achieve (120 customer phone calls).
• Calling customers to offering new Vodafone services.
• Try to persuade them to accept the service.
• Updating customer on new activity on the system after accepting the offer.


Company Details

Wasla Outsource (Vodafone Project) Co

Cairo, Egypt

N/A

Consumer Services , Banking, Information Technology Services

www.Wasla.com

Jun 2010 to Jan 2014 (3 years 7 months)
Customer service and Sales Manager at El Mohanad Group Import and Export Co

Experience Details

Customer service and Sales Manager

Hospitality/Hotels/Food Services

Manager

• Provide franchise customer care and greet incoming visitors upon entrance.
• Meet with trades to negotiate about the products and insure the satisfaction .
• Receiving calls, take orders, assist customers, and moveto other states to make a new trade with important dealers, open a new area, and create a new idea


Company Details

El Mohanad Group Import and Export Co (multinational)

Algiers, Algeria

51-100 employees

Import and Export

N/A

Nov 2008 to Nov 2009 (1 year)

Achievements


Honorsand Awards • Best Team leader for practical training at Al-Qabbany highSchool,abdobashast.Abbassiya -Cairo, on apr.2003 • Good behavior and morality of practical training-Faculty of Education-Al-Azhar University,Cairo,on apr.2003 • Best Research in school dropout at Shuhada Primary School-Shubra Al Khaimah Giza on apr2004. • Best trainer coordinator for groups–Al Zaher Hospital–abdo bashast,abbassiya Cairo on apr.2005. • Good conduct and commitment to practical training-Mental Hospital-Abbassiya Cairo on 2006. • Best Graduation Project-Faculty of Education- social work Dep-Al-AzharUniversityNasr City-Cairo- on apr.2007. • Best traineeprimaryteacher in G-Diploma –Faculty of edu, Ain Shams UniversityCairo on 2011

Education

General Diploma -Faculty of Education in Faculty of Education

Education Details

General Diploma -Faculty of Education

Faculty of Education

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2010 - 2011
Education in Social Work

Education Details

Education

Social Work

Al-Azhar University, Egypt

C / Good / 65 - 75%

Teaching, execution of administrative tasks, organizing information, and messaging

Project grade is good

Al-Azhar University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Darrasa

Egypt

2003

C / Good / 65 - 75%

N/A

Al Darrasa
2003

Certifications

ICDL
Jan 2010

Certificate details

ICDL

Jan 2010

100 out of 100

N/A

N/A

Microsoft

N/A

Certificate details

English Language

Jan 2010

95 out of 100

N/A

N/A

International

Still studing

Certificate details

Customer Service

May 2013

95 out of 100

N/A

N/A

IBM

N/A

Training and Courses

ICDL at Landmark
Jan 2010

Training/Course Details

ICDL

Jan 2010

Landmark

100%

Training/Course Details

English Language

Mar 2010

ASEB Acadmey

Still Studing all resulte above 85 to 95

Training/Course Details

Customer Serivce

May 2013

IBM

N/A

Training/Course Details

Customer Service

Jan 2011

Vodafone

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBankingBusiness DevelopmentBusiness Services - OtherComputer HardwareComputer MaintenanceConsumer ServicesCustomer CareCustomer Care Assistant ManagerCustomer Care ManagerCustomer SerivceCustomer ServiceCustomer Service And Sales ManagerCustomer Service ManagerEl Mohanad Group Import And Export CoEnglishEnglish LanguageFaculty Of EducationFood ServicesFranchisingFrenchHospitalityICDLITImport And ExportInformation Technology ServicesJuggingMicrosoft OfficeNetworksOrganizerProblem SolverRaise BirdsRaya Distribution (Samsung) CoReadRetailSalesSales ManagerSocialSocial WorkSocial WorkerSoftware DevelopmentSolve ProblemsSupportSupportiveTelesales AgentThink PositiveWorkout

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ICDL

ICDL

: Expert

: Extreme - I love it!

:

3-5 years

Computer Maintenance

Computer Maintenance

: Intermediate

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

5-7 years

Networks

Networks

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Franchising

Franchising

: Intermediate

: High

:

Less than 1 year

Social Worker

Social Worker

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sales Manager

Sales Manager

: Intermediate

: Little

:

1-3 years

Customer Care Manager

Customer Care Manager

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Organizer, Problem Solver, Social, Supportive

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