Basic Info

Ahmed Wagdy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Infrastructure Supervisor at Egyptian Life Takaful-GIG

Experience Details

Infrastructure Supervisor

IT/Software Development

Experienced (Non-Manager)

responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. (SA) participates in technical research and development to enable continuing innovation within the infrastructure. (SA) ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and infrastructure.

(SA) will assist any IT project with technical issues in the Initiation and Planning phases. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.

Responsible for Service Desk team supervision, assign tasks and object


Company Details

Egyptian Life Takaful-GIG

Cairo, Egypt

501-1000 employees

Insurance

http://www.giglt.com.eg/

Aug 2013 to present (3 years 4 months)
System Administrator Helpdesk at CIL

Experience Details

System Administrator Helpdesk

IT/Software Development

Entry Level

• Responsible for create IT Event, Incident and problem management process according to ITIL.
• Develop the helpdesk process to ensure excellent speedy customer service.
• Identify, resolve, escalate and follow up all IT Hardware.
• Keep all desktops and laptops up-to-date with the latest security patches (Windows-Office).
• Provide ongoing maintenance of desktops, Laptops and printers.
• Provide general user training and support for desktops and laptops and MS Office Applications.
• Monitor desktops and laptops performance and resource usage.
• Monitor Software usage and installation on desktops and laptops and report any irregularities.
• Keep logs of all desktop and laptops software licenses and make sure that all software on all machine are licensed.
• Document, log and maintain all hardware locations, specifications, configurations and users.
• Manage hardware spares and consumables stock for all desktops and laptops and printers.
• Using SCCM server to deploy Software’s, reporting and remote tools.
• Using WDS to deploy OS (Windows 7).


Company Details

CIL

Cairo, Egypt

101-500 employees

Insurance

https://www.cileg.com/

Dec 2010 to Aug 2013 (2 years 8 months)

Achievements


graduated from El- Manar Islamic Language School Giza, Egypt

Education

Bachelor degree from the “Faculty of Engineering“ in Communication and Electronics.

Education Details

Bachelor degree from the “Faculty of Engineering“

Communication and Electronics.

Modern Academy for engineering and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy for engineering and technology
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El- Manar Islamic Language School Giza, Egypt

Egypt

2005

B / Very Good / 75 - 85%

N/A

El- Manar Islamic Language School Giza, Egypt
2005

Certifications

Certificate details

ITIL® (2011) Foundation

Apr 2016

N/A

N/A

N/A

APMG

N/A

Training and Courses

Training/Course Details

• CCNA(Cisco Certified Network Associate)

Dec 2010

Ahmed Nabil

N/A

Training/Course Details

SCCM (System Center Configuration Manager )

Apr 2011

Global Knowledge

N/A

Training/Course Details

MCITP (Microsoft Certified Information Technology Professional)

Aug 2012

Global knowledge

N/A

Training/Course Details

(ITIL) Information Technology Infrastructure Library

Mar 2016

SEC

ITIL contains a comprehensive set of best practices that are used to develop and execute IT service management. It offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes; enhanced IT value through business and IT operational and goal alignment; and improved internal customer and user satisfaction

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

(ITIL) Information Technology Infrastructure LibraryAnalyticalArabicCommunication And Electronics.CreativeEnglishFootballHard WorkerITITIL (2011) FoundationInformation TechnologyInfrastructure SupervisorInsuranceMCITP (Microsoft Certified Information Technology Professional)Microsoft OfficeMicrosoft ProjectMicrosoft WindowsMusicReadingRowingSCCM (System Center Configuration Manager )Software DevelopmentSportsSupportiveSurfing The InternetSwimmingSystem Administrator HelpdeskTeam PlayerWindows Server 2008 R2Windows Server 2012 CCNA(Cisco Certified Network Associate)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Windows Server 2008 r2

Windows Server 2008 r2

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Windows Server 2012

Windows Server 2012

: Intermediate

: High

:

1-3 years

Microsoft Project

Microsoft Project

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Information Technology

Information Technology

: Intermediate

: High

:

5-7 years

Key Skills

Analytical, Hard worker, Creative, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-wagdy-86ba4679?trk=hp-identity-namehttps://www.facebook.com/ahmed.wagdy.1297

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