Basic Info

Ahmed Gad

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Auto Loan Sales at ABC Bank

Experience Details

Auto Loan Sales

Sales/Retail, Banking

Experienced (Non-Manager)

• Evaluates loan applications and documentation by confirming credit worthiness.
• Improves loan applications and documentation by informing applicant of additional requirements.
• Rejects loans by explaining deficiencies to applicants.
• Approves loans by issuing checks or forwarding applications to loan committee.
• Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
• Helps customers by answering questions; responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes bank mission by completing related results as needed


Company Details

ABC Bank (multinational)

Cairo, Egypt

501-1000 employees

Banking

N/A

Jan 2017 to present (8 months)
Sales Advisor at AL Abiad Automotive

Experience Details

Sales Advisor

Sales/Retail

Experienced (Non-Manager)

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts , explaining provisions , explaining and offering warranties, services, and financing collects payment delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Manage a team to solicit auto finance business from pre-owned automobile dealerships and achieve cross sell target.
• Acquire and manage profitable business relationships in pre-owned (non franchise) auto segment.
• Promote and sustain the image of the company as the leading provider of auto finance services.
• Increase market penetration by developing and maintaining good business relationship with key dealers.
• Manage, train, and develop a multi ethnic sales force.
• Ensure auto loans logged in are of acceptable standards (error free).
• Track deals logged in for approvals / disbursals to ensure total compliance to the sales process and achieve required turn around time (TAT) and service standards.
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
• Building and executing social media strategy through competitive and audience research
• Generating and sharing content daily that builds meaningful connections


Company Details

AL Abiad Automotive

Giza, Egypt

101-500 employees

Automotive

N/A

Apr 2015 to Dec 2016 (1 year 8 months)
Sales Advisor at El Tarek Automotive

Experience Details

Sales Advisor

Sales/Retail

Experienced (Non-Manager)

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts , explaining provisions , explaining and offering warranties, services, and financing collects payment delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Manage a team to solicit auto finance business from pre-owned automobile dealerships and achieve cross sell target.
• Acquire and manage profitable business relationships in pre-owned (non franchise) auto segment.
• Promote and sustain the image of the company as the leading provider of auto finance services.
• Increase market penetration by developing and maintaining good business relationship with key dealers.
• Manage, train, and develop a multi ethnic sales force.
• Ensure auto loans logged in are of acceptable standards (error free).
• Track deals logged in for approvals / disbursals to ensure total compliance to the sales process and achieve required turn around time (TAT) and service standards.


Company Details

El Tarek Automotive

Giza, Egypt

101-500 employees

Automotive

N/A

Apr 2014 to Apr 2015 (1 year)
Customer Service Agent at Teleperformance

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.
• Answers inbound calls and respond to customer requests to ensure customer satisfaction.
• Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
• Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share.
• Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
• Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
• Maintains the required knowledge level of the company's products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
• Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position.
• Recommends process improvements to facilitate the customer care work and delight the customers.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

May 2013 to Apr 2014 (11 months)
Insurance Sales Agent & Administration at Metlife Alico

Experience Details

Insurance Sales Agent & Administration

Administration

Experienced (Non-Manager)

• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
• Calculate premiums and establish payment method.
• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
• Confer with clients to obtain and provide information when claims are made on a policy.
• Contact underwriter and submit forms to obtain binder coverage.
• Customize insurance programs to suit individual customers, often covering a variety of risks.
• Develop marketing strategies to compete with other individuals or companies who sell insurance.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
• Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.


Company Details

Metlife Alico (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Insurance

N/A

Nov 2012 to May 2013 (6 months)
Senior Advisor at Etisalat Misr

Experience Details

Senior Advisor

Sales/Retail

Senior Management (e.g. VP, CEO)

• Assist the efforts of the store and all associates at the location.
• Anticipate guest needs and respond promptly.
• Maintain responsibility for overall financial performance of individual store.
• Maintain solid communication and feedback relationship with store management.
• Hold complete knowledge of and strictly abide by the company’s approach and systems (i.e. educational materials/systems)
• Ensure interior and exterior of store is kept to company standards
• Seek to gain knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, and sales control systems.
• Maintain team environment between associates.
• Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs, and any other tasks that might be required)
• Protects sales associates and customers by providing a safe and clean environment.
• Actively participate in the Grass Roots Marketing activities.
• Handel customer complains , Satisfy customer needs.
• Achieve team target.
• Maintain customer Retention.
• Marketing Position.
• Communicating with clients.
• Organizing market research.
• Achieve personal target.
• follow up with customers.
• Driving standards .


Company Details

Etisalat Misr

Egypt

N/A

Retail

N/A

Oct 2010 to Oct 2012 (2 years)

Education

Business Administration English in Business Administration

Education Details

Business Administration English

Business Administration

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2006 - 2010
College Diploma in Sanwaya Amaa

Education Details

College Diploma

Sanwaya Amaa

orouba language school, Egypt

B / Very Good / 75 - 85%

N/A

N/A

orouba language school
1993 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nefertiti Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Nefertiti Language School
2005

Certifications

Marketing Professional certificate
Aug 2012

Certificate details

Marketing Professional certificate

Aug 2012

N/A

N/A

N/A

American Chamber

N/A

Training and Courses

Marketing at American Chamber
Aug 2012

Training/Course Details

Marketing

Aug 2012

American Chamber

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ABC BankAdministrationArabicAuto Loan SalesAutomotiveBankingBusiness AdministrationBusiness DevelopmentCommunicatorComputerComputer SkillsCreativeCustomer ServiceCustomer Service AgentEnglishFootballGymInsuranceInsurance Sales Agent & AdministrationKick BoxLeaderMarketingMarketing Professional CertificateMetlife AlicoMicrosoft WordMusicNegotiatorRetailSalesSales AdvisorSanwaya AmaaSenior AdvisorSupportTeam LeaderTeam PlayerTelecommunicationsTeleperformanceTravelingWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Retail

Retail

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Team Leader

Team Leader

: Advanced

: High

:

1-3 years

Key Skills

Leader, Communicator, Negotiator, Creative, Team Player

Online Presence

www.facebook.com/M1n1Manwww.twitter.com/mistushita

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