
Ahmed Tawfiek Gad
Store Manager at World I Stores
Giza, EgyptWork Experience
Store ManagerFull Time
World I Stores
Jan 2018 - Present -7 yrs, 6 months
Egypt , Giza
- Job Details:• Complete store operational requirements by scheduling and assigning employees; following up on work results • Maintain store staff by recruiting, selecting, orienting and training employees • Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results • Prepare annual budget; schedule expenditures; analyse variances; initiate corrective actions • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements • Ensure availability of merchandise and services by approving contracts; maintaining inventories • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends • Protect employees and customers by providing a safe and clean store environment • Maintain the stability and reputation of the store by complying with legal requirements • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records • Manage all controllable costs to keep operations profitable • Manage stock levels and make key decisions about stock control • Analyse sales figures and forecast future sales
Senior Sales RepresentativeFull Time
AL Abiad Automotive
Apr 2014 - Dec 2017 -3 yrs, 8 months
Egypt , Giza
- Job Details:• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. • Closes sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts , explaining provisions , explaining and offering warranties, services, and financing collects payment delivers automobile. • Provides sales management information by completing reports. • Updates job knowledge by participating in educational opportunities; reading professional publications. • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Manage a team to solicit auto finance business from pre-owned automobile dealerships and achieve cross sell target. • Acquire and manage profitable business relationships in pre-owned (non franchise) auto segment. • Promote and sustain the image of the company as the leading provider of auto finance services. • Increase market penetration by developing and maintaining good business relationship with key dealers. • Manage, train, and develop a multi ethnic sales force. • Ensure auto loans logged in are of acceptable standards (error free). • Track deals logged in for approvals / disbursals to ensure total compliance to the sales process and achieve required turn around time (TAT) and service standards. • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions • Building and executing social media strategy through competitive and audience research • Generating and sharing content daily that builds meaningful connections
Customer Service Agent Full Time
Teleperformance
May 2013 - Apr 2014 -11 months
Egypt , Cairo
- Job Details:• Attracts potential customers by answering product and service questions, suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution. • Answers inbound calls and respond to customer requests to ensure customer satisfaction. • Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL. • Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target. • Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share. • Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions. • Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot. • Maintains the required knowledge level of the company's products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer. • Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position. • Recommends process improvements to facilitate the customer care work and delight the customers.
Senior AdvisorFull Time
Etisalat Misr
Oct 2010 - May 2013 -2 yrs, 7 months
Egypt
- Job Details:• Assist the efforts of the store and all associates at the location. • Anticipate guest needs and respond promptly. • Maintain responsibility for overall financial performance of individual store. • Maintain solid communication and feedback relationship with store management. • Hold complete knowledge of and strictly abide by the company’s approach and systems (i.e. educational materials/systems) • Ensure interior and exterior of store is kept to company standards • Seek to gain knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, and sales control systems. • Maintain team environment between associates. • Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs, and any other tasks that might be required) • Protects sales associates and customers by providing a safe and clean environment. • Actively participate in the Grass Roots Marketing activities. • Handel customer complains , Satisfy customer needs. • Achieve team target. • Maintain customer Retention. • Marketing Position. • Communicating with clients. • Organizing market research. • Achieve personal target. • follow up with customers. • Driving standards .
Education
Business Administration English in Business Administration
Modern Academy for Engineering and Technology (MIS)Jan 2006 - Jan 2010 - 4 yr
College Diploma in Sanwaya Amaa
orouba language schoolJan 1993 - Jan 2006 - 13 yr
High School - Thanaweya Amma
Nefertiti Language SchoolJan 2005
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Marketing
American Chamber ·2012Marketing Professional certificate
American Chamber·2012