Ahmed Tawfiek Gad

Store ManagerFull Time

• Job Details:• Complete store operational requirements by scheduling and assigning employees; following up on work results • Maintain store staff by recruiting, selecting, orienting and training employees • Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results • Prepare annual budget; schedule expenditures; analyse variances; initiate corrective actions • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements • Ensure availability of merchandise and services by approving contracts; maintaining inventories • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends • Protect employees and customers by providing a safe and clean store environment • Maintain the stability and reputation of the store by complying with legal requirements • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records • Manage all controllable costs to keep operations profitable • Manage stock levels and make key decisions about stock control • Analyse sales figures and forecast future sales

Senior Sales RepresentativeFull Time

• Job Details:• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. • Closes sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts , explaining provisions , explaining and offering warranties, services, and financing collects payment delivers automobile. • Provides sales management information by completing reports. • Updates job knowledge by participating in educational opportunities; reading professional publications. • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Manage a team to solicit auto finance business from pre-owned automobile dealerships and achieve cross sell target. • Acquire and manage profitable business relationships in pre-owned (non franchise) auto segment. • Promote and sustain the image of the company as the leading provider of auto finance services. • Increase market penetration by developing and maintaining good business relationship with key dealers. • Manage, train, and develop a multi ethnic sales force. • Ensure auto loans logged in are of acceptable standards (error free). • Track deals logged in for approvals / disbursals to ensure total compliance to the sales process and achieve required turn around time (TAT) and service standards. • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions • Building and executing social media strategy through competitive and audience research • Generating and sharing content daily that builds meaningful connections

Customer Service Agent Full Time

• Job Details:• Attracts potential customers by answering product and service questions, suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution. • Answers inbound calls and respond to customer requests to ensure customer satisfaction. • Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL. • Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target. • Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share. • Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions. • Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot. • Maintains the required knowledge level of the company's products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer. • Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position. • Recommends process improvements to facilitate the customer care work and delight the customers.