Basic Info

Ahmed Elshoshany

15 years

Giza, Egypt

Master's Degree

Manager

Work Experience

Service Manager at QUICK LANE " FORD "

Experience Details

Service Manager

Customer Service/Support

Manager

¬ Manages and performs all the administrative functions of the Quick Lane facility.
¬ Operates facility in accordance with all company policies and requirements. Supervises and monitors all work within the Quick Lane facility.
¬ Ensures that work is performed in a professional manner and that all work meets customer expectations.

RESPONSIBILITIES:
Achieving High Standards
· Ensures high quality service is performed to every customer; maintains a clean, professional environment
· Ensures customer satisfaction by managing Quick Lane operations so that work flows smoothly and continuously
· Maintains high ethical standards in daily activities
· Departs from traditional ways of doing things as appreciate to ensure maximum customer satisfaction and loyalty
· Monitors the flow of work in the Quick Lane and intervenes as needed to ensure work is accomplished
· Works with Service Advisors to ensure customer satisfaction
Leading a Winning Team
· Manages performance of Quick Lane by establishing clearly stated goals and standards
· Directs and schedules the activities of all Quick Lane associates
· Monitors, evaluates associate performance within the Quick Lane regularly, providing feedback, disciplinary actions, and training
· Ensures that the Quick Lane associates are properly trained and up to date on all technical matters
· Monitor Quick Lane order trends
Working Effectively with Others
· Follows up with the Quick Lane customers to ensure they are satisfied with service
· Promotes cooperation and teamwork among all service associates
· Resolves all associate concerns in a prompt and effective manner
Handling Pressure
· Maintains composure when facing unanticipated delays or when meeting tight deadlines
· Solicits, encourages and implements innovate method/ideas to improve service and performance
· Prioritizes work to ensure all deadlines are met
· Handles customer conflicts among associates in the Quick Lane
Managing Business Complexity
· Prepares annual business plan and monthly budget to monitor performance
· Maintains profitability of Quick Lane
· Establishes processes and standards to ensure customer satisfaction, efficient and effective service operations
· Analyzes problems and established procedures to solve them
Applying the Basics
· Maintains awareness of and makes certain Service Department associates comply with safety regulations, hazardous waste disposal, OSHA and right-to-know policies and procedures
· Uses computer to monitor daily operations
· Applies information found in manuals, publications and other documents
· Utilizes new systems or processes implemented by Ford or the dealership
· Makes warranty and billing adjustments
Working Effectively with Others
· Builds productive working relationships both with and across departments and with the Quick Lane customers through clear communication
· Has an approachable style; fosters open communication through active listening
· Generates pride and commitment within the Quick Lane; instills customer and associate confidence
· Speaks clearly, concisely and effectively in groups and one on one
Understanding and Using Business Knowledge
· Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
· Implements new Ford and/or dealership systems or processes to increase business
· Completes daily sales and production records as established by dealership
· Provides technical information and assistance to associates, as needed
· Maintain active professional affiliations and certifications
· Keeps up to date on industry specific information
· Develops business strategies to ensure a strategic marketing advantage
· Reviews the Quick Lane operating practices.


Company Details

QUICK LANE " FORD "

Kuwait

101-500 employees

Automotive

N/A

Jun 2014 to present (3 years 2 months)
Service Operations Manager at CHERY MOTORS

Experience Details

Service Operations Manager

Operations/Management

Manager

• Build, lead, motivate and develop a highly successful team that achieves its objectives
• Manage all Service and Technical aspects for the full range of CHERY & ZX AUTO product with the
• Objective of achieving the set targets.
• Assist with the facilitation and implementation of after sales marketing related activities our network and ensure that all activities are coherent in direction.
• Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding dealer standards at retail levels and maximize customer satisfaction.
• Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with Chery & ZX AUTO after sales service.
• Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
• Plan, develop, and monitor dealer service and parts network.


Company Details

CHERY MOTORS

Kuwait City, Kuwait

101-500 employees

Automotive

N/A

May 2012 to Apr 2014 (1 year 11 months)
Asst. Service Manager at KIA MOTORS

Experience Details

Asst. Service Manager

Customer Service/Support

Manager

*Achieve parts and service volumes and profit objectives through motivating and developing the After-sales team to be fully competent in their job roles.
*Manage the sourcing and supply of vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.
*Maintain standards of performance of the service teams through effective coaching and performance management.
*Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the dealership
*Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labor efficiency, labor sales, and cost of sales).


Company Details

KIA MOTORS

Kuwait City, Kuwait

101-500 employees

Automotive

N/A

Jul 2010 to Apr 2012 (1 year 9 months)
Master Service Advisor at NISSAN MOTORS

Experience Details

Master Service Advisor

Customer Service/Support

Experienced (Non-Manager)

♣ Handled the whole gamut of operational activities of the service center, examined/ analyzed potential technical problems, received customer vehicles and recorded customer complaint.
♣ Generated accurate vehicle repair orders, advised clients as regards estimated cost for labor/parts, checked the progress of repairs, implemented quality control processes and provided impeccable service to clients.
♣ Promoted customer relations by providing premier customer satisfaction, developed a good rapport with the customers and promptly responded to customer problems.
♣ Delivered various compelling concepts to the customer to steer the proposal to closure. Persistently focused on driving revenue, establishing multiple contacts and enhancing customer references.
♣ Effected process improvements, measured/monitored the same to meet client/ business objectives in an efficient and effective manner while achieving/surpassing profit objectives.


Company Details

NISSAN MOTORS

Kuwait City, Kuwait

101-500 employees

Automotive

N/A

Oct 2008 to Apr 2010 (1 year 6 months)

Education

Bachelor's in Mechanical Engineering

Education Details

Bachelor's

Mechanical Engineering

Higher Technological Institute, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Technological Institute
1992 - 1997

Certifications

Certificate details

Service Advisor ' N-SAP "

Jun 2008

N/A

N/A

N/A

NISSAN MOTORS

N/A

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Last update 4 days ago.

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Profile Skills and Keywords

AccountingAnalyticalAsst. Service ManagerAutomotiveBudgetingBusiness-orientedCRMCRM ActivitiesCommunicatorCustomer ServiceDealers StandardsEnglishExecutorInternetLeaderLeadership Teams BuildingManagementMarketplace And Customer RequirementsMaster Service AdvisorMechanical EngineeringMicrosoft OfficeRevenue & ProfitService Advisor ' N-SAP "Service ManagerService Operations ManagerSupportTime Management.

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

marketplace and customer requirements

marketplace and customer requirements

: Expert

: Extreme - I love it!

:

5-7 years

Budgeting

Budgeting

: Expert

: Extreme - I love it!

:

3-5 years

Revenue & Profit

Revenue & Profit

: Expert

: Extreme - I love it!

:

5-7 years

Dealers Standards

Dealers Standards

: Expert

: Extreme - I love it!

:

5-7 years

CRM activities

CRM activities

: Expert

: Extreme - I love it!

:

5-7 years

Leadership teams building

Leadership teams building

: Expert

: Extreme - I love it!

:

More than 7 years

Time management.

Time management.

: Expert

: Extreme - I love it!

:

5-7 years

Accounting

Accounting

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Executor, Leader, Business-oriented, Communicator

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