Basic Info

Ahmed Nasr

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Manager at Kayan for project managment

Experience Details

Manager

Writing/Editorial, IT/Software Development, Customer Service/Support

Manager

N/A


Company Details

Kayan for project managment

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Jun 2017 to present (2 months)
Work force sr specialist at Etisalat Misr

Experience Details

Work force sr specialist

Customer Service/Support

Experienced (Non-Manager)

Resource Planning Senior Specialist {as a last position}.
*Job description*
(Handling resource planning tasks and company targets)
- Service level targets
- Forecasting
- Hiring plans
- Staff scheduling
- Data analysis
- Reporting
-Analysis
Intraday Specialist
*Job description*
(Handling the intraday tasks)
- Monitoring all queues
- Running the daily reports
- Taking immediate actions for unplanned events which may affect the required target
Customer service agent
*Job description*
(Handling the costumers inquiries)
- Maintain the satisfaction level of our customers which impacted on the company reputation


Company Details

Etisalat Misr

Egypt

More than 1000 employees

Telecommunications

http://www.etisalat.eg

Feb 2007 to Mar 2013 (6 years 1 month)
S C R at Xceed

Experience Details

S C R

Customer Service/Support

Entry Level

(Handling the costumers inquiries)
- Maintain the satisfaction level of our customers which impacted on the company reputation


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2006 to Feb 2007 (1 year)
Telesales branch manager at Ameco Tec

Experience Details

Telesales branch manager

Operations/Management

Senior Management (e.g. VP, CEO)

- Reaching the company's required targets
- Handling and supporting the team leaders' technicality in managing their teams in order to achieve the team target
- Reviewing the daily and monthly reports to keep the performance on track


Company Details

Ameco Tec

Egypt

501-1000 employees

Consumer Services , Telecommunications, Other - Not Classified

N/A

Feb 2004 to Jul 2005 (1 year 5 months)

Education

Bachelor's Degree in Hotel managment

Education Details

Bachelor's Degree

Hotel managment

Higher Institute of Tourism and Hotel Management, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Higher Institute of Tourism and Hotel Management
2006 - 2001

Training and Courses

Training/Course Details

B B S A

Mar 2003

Sponsored By The Future Generation Foundation.

o Windows o Word o Excel o Access o MS.Project o MS.Outlook o Internet o Power Point o English Levels

Training/Course Details

MCIT

Mar 2006

Berlitz in cooperation with Xceed

o Dale Carnegie Training o (ICCI) International Call Center Industry o English levels o Customer Services o Marketing o System o Behavior

Training/Course Details

 (ICMI) ( International Customer Management institute)

Oct 2008

Logic Management Consulting

Essential Skills and Knowledge for Effective Call Center Management Work Force Management Training Work Force Management: (Basics and Beyond)

Training/Course Details

Influencing Skills

May 2008

Logic Management Consulting

Influencing Skills

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

? (ICMI) ( International Customer Management Institute)Achiving TargetsAnalysisAnalyticalArabicB B S ACiscoConsumer ServicesCustomer SerCustomer ServiceEditorialEnglishForecastingGermanHard WorkerHotel ManagmentITInfluencing SkillsLeaderMCITManagementManagerManagmentMicrosoft OfficeO T NOracleOther - Not ClassifiedPlannerPlanningProperty ManagementReal EstateS C RSoftware DevelopmentSupportSupportiveTelecommunicationsTelesalesTelesales Branch ManagerWork Force Sr SpecialistWritingXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Fluent

German

German

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Cisco

Cisco

: Expert

: Extreme - I love it!

:

3-5 years

O T N

O T N

: Expert

: Extreme - I love it!

:

1-3 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Analysis

Analysis

: Expert

: Extreme - I love it!

:

5-7 years

Customer Ser

Customer Ser

: Expert

: Extreme - I love it!

:

3-5 years

Telesales

Telesales

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Hard worker, Supportive

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