Basic Info

Ahmed Maher

12 years

Sharjah, United Arab Emirates

Bachelor's Degree

Manager

Work Experience

Unit Head - Projects at Government of Sharjah, Department of eGovernment

Experience Details

Unit Head - Projects

IT/Software Development, Sales/Retail

Manager

Leading a team of 5 engineers to operate and deliver all infrastructure hosting services and IT projects for Sharjah eGovernment and their Government of Sharjah clients outlining objectives, KPIs and tools, processes and procedures for supporting the environment.

Hands on troubleshooting, Backup and Recovery, Ticket pool management, Monitoring Data center systems and applications for health, Update and complete all sections of the daily report, Raking and Decommissioning systems, escalate events, and maintain a constant state of readiness.


Managing a highly sensitive government projects in parallel in a complex organization matrix. Strengths include ability to manage multi-cultural, and multi-disciplines teams to deliver requested outputs on time, within budget and scope

• Administration on Microsoft environment (AD, DNS, Fileservers, ISA server, IIS, FTP).
• Administration on all windows server’s platform “2000,2003,2008 & 2012”
• Administration for Microsoft Exchange (2007 & 2010 & 2013).
• Data Center’s responsibility team members.
• Implementation, installation and administration for Microsoft System Center 2012 (SCOM, SCCM, SCVMM).
• Installation and administration for Backup Exec (2012 & 2014).
• Working on (VMware & HYPER-V) .
• Installation, configuration and administration for VMware full cluster solution.
• Installation, configuration and administration for Vsphere Esxi 5.5 & 6.
• Installation, configuration and administration for vCenter.
• Installation, configuration and administration for vCenter update manager.
• Installation, configuration and administration for VCOPS.
• HP EVA storage administration.
• HP 3PAR storage administration.
• Responsible for P2V process.
• Administration for Manage Engine modules.
• (IDRAC & ILO) administration and troubleshooting.
• Installation and administration of Anti-spam, Anti-virus product (Symantec Endpoint).
• Installation, configuration and administration for VEEAM backup & replication.
• Installation, configuration and administration for VEEAM ONE.
• Perform day to day support on the infrastructure servers.
• Managing the calls of any problem related to the infrastructure.
• Provides on-call support 24 hours a day, seven days a week.
• Responsible for resolving Tier 3 tickets.
• Involved in Post Implementation Reviews.
• Provide direction, leadership, inspiration and motivation to team members.
• Coach and mentor team members in the principles of providing excellent support service & achieve high user satisfaction.
• Assist team members to resolve user problems where their knowledge or confidence is lacking.
• Undertake regular direct reports from team member & update top management with weekly/monthly reports.
• Monitor Team performance and activity
• Sites Visits – build relationships and review sites performance.
• Overhauled the change, incident, and service-level management processes, leveraging ITIL


Company Details

Government of Sharjah, Department of eGovernment

Sharjah, United Arab Emirates

More than 1000 employees

Information Technology Services

N/A

Nov 2013 to present (4 years 1 month)
IT Head at InterMark gsw

Experience Details

IT Head

IT/Software Development

Manager

Lead on researching and introducing appropriate new IT solutions and strategy.
Leading Systems and network Engineers and technical support staff
Responsible for Server room as administrator.
ISA Server 2006 implementation & configuration (firewall layer, reverse Web proxy and caching server , Remote access VPN server )
Exchange 2007 administration:
o Configuring Recipients and Public Folders (Configure recipients, Configure mail-enabled groups, Configure resource mailboxes, Move mailboxes).
o Configuring the Exchange Infrastructure (Configure connectors, Configure policies, Configure client connectivity).
o Monitoring and Reporting (Monitor mail queues, Monitor system performance, Perform message tracking, Monitor client connectivity).
o Configuring Disaster Recovery (Configure backups).
Responsible for daily backup plan (active directory, exchange server and other servers) using Symantec Backup Exec 2010.
 Windows Administration:
o Familiar with Implementing, Configuring, Managing, Troubleshooting and Backup & Restore these servers and services.
o MS Active Directory service & GPO's.
o Domain Naming System (DNS server), (WINS server).
o Dynamic Host Configuration Protocol (DHCP server).
Managing maintenance for all servers and networks.
Strategy and policy implementation.
Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response
Network design and implementation with emphasis of Video and Voice Communications.
Provide various (Business Solution integration) for different Types of organizations.
Create reports for problems and solutions.


Company Details

InterMark gsw (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Jan 2009 to Oct 2013 (4 years 9 months)
System Engineer at MOBICA Co. for office furniture

Experience Details

System Engineer

IT/Software Development

Entry Level

Installing, testing and troubleshooting for different computer networks in a lot of projects allover Egypt.
Configuring and troubleshooting Domain, Mail, and Proxy Servers.
Supporting in Mail Server troubleshooting (Red Hat, Centos).
Make users to access the internet by implementing Linux Proxy Server (Red Hat, centos).


Company Details

MOBICA Co. for office furniture

Cairo, Egypt

More then 1000 employees

Furniture

N/A

Jan 2007 to Dec 2008 (1 year 11 months)

Education

• B.Sc. for Computer & Electronics Engineering in Computer & Electronics Engineering

Education Details

• B.Sc. for Computer & Electronics Engineering

Computer & Electronics Engineering

Cairo Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Academy
2001 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elnokrashy

Egypt

2000

A / Excellent / 85 -100%

N/A

Elnokrashy
2000

Certifications

A+
Jun 2004

Certificate details

A+

Jun 2004

N/A

N/A

N/A

N/A

N+
Jun 2005

Certificate details

N+

Jun 2005

N/A

N/A

N/A

N/A

ITIL-F
May 2014

Certificate details

ITIL-F

May 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Exchange Server 2010

Nov 2010

Egypt Center

N/A

Training/Course Details

CCNA

Jul 2007

Misr Learn

N/A

Training/Course Details

MCITP

Apr 2011

Self Study

N/A

Training/Course Details

VMware vShphere: Install, Configure, Manage [V6]

Oct 2015

VMware Dubai

N/A

Training/Course Details

VMware vSphere: Optimize and Scale [V6.5]

Jan 2017

VMware Dubai

N/A

Training/Course Details

VMware vSphere: Troubleshooting workshop[V6.0]

Mar 2017

VMware Dubai

N/A

Training/Course Details

HP Oneview

Jul 2016

HPE Dubai

N/A

Training/Course Details

HP Virtual Connect

May 2016

HPE Dubai

N/A

Training/Course Details

HP Blade Administration

Oct 2016

HPE Dubai

N/A

Training/Course Details

Managing 3PAR store serve

Aug 2015

HPE Dubai

N/A

Training/Course Details

Cloud Solutions (HPE csa 4.0 | HPEE oo | HPEE Cloud System Enterprise | HPE Cloud System Foundation | Designing HPE Data Center and Cloud Solutions | Open Stack Foundation | Cloud Computing Foundation)

Jan 2015

HPE Dubai

N/A

Training/Course Details

PMP

Mar 2016

Adeict Dubai

N/A

This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AdaptiveArabicBusiness DevelopmentCCNACloud Solutions (HPE Csa 4.0 | HPEE Oo | HPEE Cloud System Enterprise | HPE Cloud System Foundation | Designing HPE Data Center And Cloud Solutions | Open Stack Foundation | Cloud Computing Foundation)Computer & Electronics EngineeringEnglishExchange 2007 AdministrationExchange Server 2010FlexibleFootballFurnitureHP Blade AdministrationHP OneviewHP Virtual ConnectHPE Cloud SolutionHPE HardwareHPE OneViewHard WorkerISA Server 2006ITIT HeadIT ServiceITIL-FInformation Technology ServicesInterMark GswMCITPManaging 3PAR Store ServeMarketing And AdvertisingMicosoft Exchange Server 2007N+NegotiatorPMPRetailSalesSocialSoftware DevelopmentStorageSystem EngineerTeam PlayerUnit Head - ProjectsVEEAM B&RVMwareVMware VShphere: Install, Configure, Manage [V6]VMware VSphere: Optimize And Scale [V6.5]VMware VSphere: Troubleshooting Workshop[V6.0]Windows Server 2008Windows Servers

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

3-5 years

Micosoft Exchange Server 2007

Micosoft Exchange Server 2007

: Intermediate

: Extreme - I love it!

:

1-3 years

ISA Server 2006

ISA Server 2006

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

VEEAM B&R

VEEAM B&R

: Expert

: Extreme - I love it!

:

3-5 years

IT Service

IT Service

: Advanced

: Extreme - I love it!

:

5-7 years

ISA Server 2006

ISA Server 2006

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Servers

Windows Servers

: Advanced

: Extreme - I love it!

:

3-5 years

HPE Hardware

HPE Hardware

: Advanced

: Extreme - I love it!

:

3-5 years

VMware

VMware

: Advanced

: Extreme - I love it!

:

3-5 years

HPE OneView

HPE OneView

: Advanced

: Extreme - I love it!

:

3-5 years

Exchange 2007 administration

Exchange 2007 administration

: Intermediate

: Extreme - I love it!

:

1-3 years

HPE Cloud Solution

HPE Cloud Solution

: Intermediate

: Extreme - I love it!

:

3-5 years

Storage

Storage

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Negotiator, Flexible / Adaptive, Social, Team Player

Online Presence

linkedin.com/in/ahmedmahrahmedmahr

Like Ahmed `s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed 's full profile and find more great talent and professionals to join your team.