Basic Info

Ahmed Khalifa

11 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Operations Manager at Cairo International Center for Conflict Resolution, Peacekeeping & Peacebuilding

Experience Details

Operations Manager

Operations/Management

Manager

 Contribute to the update of the CCCPA policies and procedures for logistical activities.
 Liaise and negotiate with suppliers, service providers and CCCPA program associates.
 Plan for the event requirements i.e. Flight tickets, hotel booking, transportation arrangement, audio/visual etc. and communicate with the service providers.
 Communicate with participants of CCCPA events to coordinate the planning of their flights and other logistical details.
 Prepare and send customized logistical information notes to all participants.
 Follow up on the event execution and ensure efficiency and fulfillment of all requirements.
 When availability permits, meet the participants at the hotel upon arrival, help with their check in process and ensure their satisfaction.
 Review all invoices from service providers to ensure accuracy of actual consumption & coordinate with the center’s finance department.
 Keep track of quality and record any deficiency in the service provided by any 3rd party.
 Control expenses in a way that doesn’t affect the quality of any service provided


Company Details

Cairo International Center for Conflict Resolution, Peacekeeping & Peacebuilding

Cairo, Egypt

11-50 employees

Training and Coaching

http://www.cairopeacekeeping.org/

Nov 2016 to present (1 year 2 months)
Housekeeping Manager at Four Seasons Hotel Cairo at the First Residence

Experience Details

Housekeeping Manager

Hospitality/Hotels/Food Services

Manager

 Management of over 70 Housekeeping staff.
 Overall responsibility of the Housekeeping department.
 Management of the daily operation, floor supervisors, attendants and public area of the hotel.
 Management of the Housekeeping inventory, stores and monthly requisition, including a daily walk-through in the floor stores to ensure their proper cleanliness and organization.
 Daily inspection of guest rooms to spot check the quality of cleanliness and the working condition of all rooms fixtures, features and equipment.
 Monitoring of team training plan, coaching and management of performance.
 Creating a detailed scheduling for daily, weekly and monthly cleaning for hotel public areas.
 Coordinating daily with the laundry department to ensure proper handling of the linen inventory and provide the team with their needs to facilitate their daily operation.
 Coordinating with the Engineering department to ensure that work orders in guests’ rooms, floor corridors and public areas are executed properly.
 I was responsible of doing a snag list of 2 of our renovated floors after receiving them from the contractor to report any comments or concerns before putting those floors into operation.


Company Details

Four Seasons Hotel Cairo at the First Residence (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2016 to Nov 2016 (5 months)
Front Office Manager at Four Seasons Hotel Cairo at the First Residence

Experience Details

Front Office Manager

Hospitality/Hotels/Food Services

Manager

Main Accomplishment:
During the first quarter of 2015 I was elected, along with one of my pears, to lead weekly leadership meetings that included all hotel department heads to present results regarding people, product and profit and discuss our plans to achieve our goals in those 3 areas.
Employee Engagement Survey Scores
Achieved 93% in the employee engagement survey for the FO department which was above the company average by 3%

Other Responsibilities:
 Handling group events, from the initial booking process and fulfilment of special requirements or arrangements with the sales team, to room allocation and coordination with group organizers to ensure smooth check in and check out of guests.
 Handling customer complaints via emails and replying officially addressing their concerns and taking necessary actions to ensure their full satisfaction.
 Responsible for monthly consolidation of guest reviews/comments and writing a report of the results to improve areas of development.
 Responsible for the Front Desk / Concierge / Guest Services / Guest Experience / Call Center.
 Provide care and assistance to guests during their stay, and deliver professional service recovery when necessary.
 Ensure, through effective supervision, that all operational services function with the utmost efficiency.
 Carry out interviews of all Front Office candidates.
 Responsible for the creation and implemintation of new initiatives and projects in the Front Office.


Company Details

Four Seasons Hotel Cairo at the First Residence (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Sep 2014 to Jun 2016 (1 year 9 months)
Chief Concierge at Four Seasons Hotel Cairo at the First Residence

Experience Details

Chief Concierge

Hospitality/Hotels/Food Services

Manager

 Management of the limousine operation (provided through a third party agency) including: (1) checking on the fleet of cars to ensure that their condition is up to Four Seasons standards; (2) interviewing new drivers,ensuring proper grooming, and training them on the Four Seasons Standards; (3) monitoring the daily operation and ensuring that daily pick ups/drop offs are timely and properly communicated to the station manager; (4) providing transportation for big groups.
 Handling restaurants, tours, excursions and flight ticket bookings for guests.
 Providing recommendations for shopping.
 Ensure that Leading Quality Assurance Service Level targets are met whilst contributing to the positive image and profitability of the hotel.
 Deliver Core Standards/Get Me Right/Product Knowledge trainings to all hotel team members.
 Assistance to the duty manager and the front desk operation.
 Committee member at the Communication Committee to raise employee awareness through various internal channels.
 Awarded Quality Assurance Champion of the Hotel - analyzing hotel score cards, monitoring the learning process at the Rooms division, ensuring that the rooms division teams follow the required standards.


Company Details

Four Seasons Hotel Cairo at the First Residence (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Nov 2012 to Sep 2014 (1 year 10 months)
Assistant Learning and Development Manager at Hilton Pyramids Golf Resort

Experience Details

Assistant Learning and Development Manager

Hospitality/Hotels/Food Services

Manager

 Deliver Brand Trainings to all team members.
 Ensure development of team members through use of the L&D tools (Cross exposures – e-learning – On job training – hotel based trainings – regional courses).
 Monitor and follow up on delivering safety courses (HACCP – Emergency Procedures – CPR – Fire Evacuation).
 Nominated as Chairperson of the Blue Energy team. Designing the quarterly regional Blue Energy newsletter.
 Nominated Regional Global English Champion to coordinate the Global English licences.
 Leading the training team in each department to ensure that required skill-building training is provided for all team members.
 Coordination with Ana El Masry charity organization to deliver a vocational training to their youth.
 Management of team recognition through implementation of regular recognition systems such as SALT Winners/Trainer of the Month/Catch Me At My Best/Blue Energy Spirit Award/CEO Light & Warmth Award.


Company Details

Hilton Pyramids Golf Resort (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Mar 2012 to Oct 2012 (7 months)
Management Trainee at Hilton Pyramids Golf Resort

Experience Details

Management Trainee

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

 Hold a 15-month cross exposure in all hotel departments (Operations & Bussiness Development ) through a fast track program called Panorama, which was created as a development tool for the top talent candidates in the region.
 Participated in all HOD meetings (Daily briefing, Salt meetings, Operational Departments meetings, Expenses ).
 Delivered sessions on how to handle complaints to hotel team members.
 Submit consolidated monthly report on guest comments to highlight the hotel’s areas of strength/development.
 Planned/implemented various team member activities through my role as Blue Energy Team Member Champion.
 Established a training plan for Front Desk staff.
 Monitor team members through my supervisory role in various departments.


Company Details

Hilton Pyramids Golf Resort (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jan 2011 to Feb 2012 (1 year 1 month)
Front Desk Assistant Manager at Hilton Pyramids Golf Resort

Experience Details

Front Desk Assistant Manager

Hospitality/Hotels/Food Services

Manager

N/A


Company Details

Hilton Pyramids Golf Resort (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

N/A

Sep 2009 to Jan 2011 (1 year 4 months)

Achievements


I was nominated as Manager of the Quarter in 2013

Education

Bachelor's Degree in Hotels Management

Education Details

Bachelor's Degree

Hotels Management

Faculty of Tourism and Hotels management, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Tourism and Hotels management
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el orman language school

Egypt

2001

A / Excellent / 85 -100%

N/A

el orman language school
2001

Training and Courses

Training/Course Details

Effective Presentation Skills

Aug 2011

Hilton Worldwide

N/A

Training/Course Details

Train the Trainer

Jun 2012

Hilton Worldwide

N/A

Training/Course Details

Dynamic Leadership Program

Dec 2014

Four Seasons Hotels and Resorts

N/A

Training/Course Details

Excelent Service For Front Line Associates

Aug 2011

Hilton

N/A

Training/Course Details

Managing Change

May 2012

360 Solutions

N/A

Jobseeker photo

Profile Skills and Keywords

Assistant Learning And Development ManagerChief ConciergeCreativeCustomer-orientedDynamic Leadership ProgramEffective Presentation SkillsEnglishEvents PlanningExcelent Service For Front Line AssociatesFont OfficeFood ServicesFour Seasons Hotel Cairo At The First ResidenceFrenchFront Desk Assistant ManagerFront Office ManagerHilton Pyramids Golf ResortHospitalityHotelsHotels ManagementHousekeeping ManagementHousekeeping ManagerManagementManagement TraineeManaging ChangeMicrosoft OfficeOpera PMSOperations ManagerOrganizerPresenterTeam PlayerTrain The TrainerTrainingTraining And Coaching

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Opera PMS

Opera PMS

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Fields of Expertise

Font Office

Font Office

: Expert

: Extreme - I love it!

:

More than 7 years

Events Planning

Events Planning

: Advanced

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: Medium

:

Less than 1 year

Housekeeping Management

Housekeeping Management

: Intermediate

: Little

:

Less than 1 year

Key Skills

Presenter, Customer-oriented, Creative, Organizer, Team Player

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