Basic Info

Ahmed Greeda

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Front office supervisor at Hotel Park inn by Radisson Rezidor group

Experience Details

Front office supervisor

Customer Service/Support

Experienced (Non-Manager)

Ahmed Abd El_Monem Mahmoud Greeda
________________________________________


Address: El-Hamoul ,Menouf ,Menofeya ,Egypt
Tel: 0020483642023
Mobile:002 01062581991
002 01114279870
Email: a_bebo_22@yahoo.com

________________________________________
OBJECTIVE:
To work for the prestigious organization with all my efficiency, diligence and integrity for taking the company to the next level and enhancing the profits of the company and heightening the strong customer rapport. My active experience and communication skills can help in achieving the customer satisfaction .
________________________________________
EDUCATION:
University.
2005-2009 Bachelor Tourism & Hotels , Tourism Studies department.
Faculty of Tourism & Hotels , Menofia University.
Accumulated Grade: Very good.
________________________________________
EXPERIENCE:
January 2014 Till now.
Park Inn by Radisson. (SHARM EL-SHEKH)
Front desk shift leader.
May 2012 Till January 2014 .
Park Inn by Radisson. (SHARM EL-SHEKH)
Guest service agent .
January 2012 Till May 2012 .
Sun Rise Island Garden . (SHARM EL-SHEKH)
Guest service agent.
August 2011 Till January 2012 .
Sun Rise Island Garden . (SHARM EL-SHEKH)
Telephone operator.
________________________________________
COMPUTER SKILLS:
 Opera
 Fidelio 8.
 Microsoft Windows XP.
 Microsoft Office XP. (Microsoft word, Outlook, Excel, & Power point)
 Surfing the Internet.
________________________________________

COURSES ATTENDED:
 Russian Culture Center Cairo (Russian Language).
(From Level 1 to 5)
 Russian Culture Center Cairo (Conversation Course).
 Yes I Can Our values & visions (Rezidor Group)

________________________________________
PERSONAL SKILLS:
 Qualified in using computer as the job requirements.
 Good at problem solving and analytical thinking.
 Hard worker, self motivated
 Equipped with good communication skills and interpersonal skills.
 Ability to work under pressure and stress situation.
 Flexible to work on routine shifts.

________________________________________


PRIMARY OBJECTIVE OF POSITION
SUPERVISE AND COORDINATE FRONT OFFICE’S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotel’s and corporate guidelines and service concepts.

________________________________________
LANGUAGES:

 Arabic (mother tongue).
 English (very good).
 Russian (very good).

________________________________________
PERSONAL INFORMATION:
Birth date: 1/11/1988
Gender: Male
Military Status: Done
Marital status: Single.
Nationality: Egyptian.
Birth date: 1/11/1988
________________________________________
Awards:
- Best employee April 2012 Sun Rise Island Garden Sharm El Sheikh .
________________________________________
REFRENCES:
Available Upon Request…


Company Details

Hotel Park inn by Radisson Rezidor group (multinational)

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

www.parkinn.com

May 2012 to present (4 years 7 months)
Telephone operator at Sun Rise Island Garden Hotel

Experience Details

Telephone operator

Customer Service/Support

Entry Level

N/A


Company Details

Sun Rise Island Garden Hotel

Sharm el-Sheikh, Egypt

N/A

Consumer Services , Travel and Tourism

N/A

Aug 2011 to May 2012 (9 months)

Achievements


- Best employee April 2012 Sun Rise Island Garden Sharm El Sheikh .

Education

Hotel and tourism in Hotel and tourism

Education Details

Hotel and tourism

Hotel and tourism

Menoufiya University, Egypt

B / Very Good / 75 - 85%

2005-2009 Bachelor Tourism & Hotels , Tourism Studies department. Faculty of Tourism & Hotels , Menofia University. Accumulated Grade: Very good.

N/A

Menoufiya University
2005 - 2009
High School - Other

High School Details

Other

El Hamoul Secondary School

Egypt

2004

A / Excellent / 85 -100%

N/A

El Hamoul Secondary School
2004

Certifications

Russian course
Jan 2010

Certificate details

Russian course

Jan 2010

5 out of 5

N/A

N/A

Russian culture centre

N/A

Training and Courses

Training/Course Details

Customer service

Jan 2013

Park inn by radisson

N/A

Training/Course Details

Front office skills

Feb 2016

Munistry of tourism

Front office operations and customer service

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCommunicatorConsumer ServicesCustomer ServiceCustomer-orientedEnglishFedilio Operation SystemFootballFront Office SkillsFront Office SupervisorHotel And TourismHotel Park Inn By Radisson Rezidor GroupLeaderMicrosoft OfficeOpera Operation SystemPlannerRussianRussian CourseSupportTeam PlayerTelephone OperatorTravel And Tourism

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Opera operation system

Opera operation system

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fedilio operation System

Fedilio operation System

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Communicator, Customer-oriented, Team Player

Online Presence

https://www.facebook.com/GRETSH

Ahmed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.