Basic Info

Ahmed ElGohary

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Online Senior Specialist at Vodafone Egypt

Experience Details

Online Senior Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Public Relations and Communications , Telecommunications

N/A

Jan 2014 to present (3 years 9 months)
Online Specialist at Vodafone Egypt

Experience Details

Online Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Egypt

More than 1000 employees

Public Relations and Communications

N/A

Jan 2011 to Dec 2013 (2 years 11 months)
Customer service representative at Vodafone Egypt

Experience Details

Customer service representative

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Public Relations and Communications

N/A

Jan 2008 to Dec 2011 (3 years 11 months)

Achievements


I promoted to lead the E-Shop operation Team


I promoted to be senior @ Online Team

Education

Bachelor's Degree in Mass Communication

Education Details

Bachelor's Degree

Mass Communication

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Qatar secondary language school

Qatar

2000

A / Excellent / 85 -100%

N/A

Qatar secondary language school
2000

Certifications

ICDL
Jan 2006

Certificate details

ICDL

Jan 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

introduction for MS Office

Jan 2006

Cairo University

N/A

This profile is fresh!
Last update 28 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCall CenterComplaint Handling & ResolutionCustomer CareCustomer ServiceCustomer Service RepresentativeEnglishFootballHelping PeopleICDLIntroduction For MS OfficeLeaderLeadershipMass CommunicationMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMoviesNegotiatorOnline & Social MediaOnline Senior SpecialistOnline SpecialistOracleOrganizerPresenterPublic Relations And CommunicationsSocial MediaSupportTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Oracle

Oracle

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

More than 7 years

online & social media

online & social media

: Expert

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

3-5 years

leadership

leadership

: Advanced

: Extreme - I love it!

:

1-3 years

Complaint Handling & Resolution

Complaint Handling & Resolution

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Negotiator, Presenter, Organizer

Online Presence

https://www.linkedin.com/in/ahmed-elgohary-231427146/https://www.facebook.com/ahmad.goharyhttps://twitter.com/Ahmad_ElGohary

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