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Ahmed Youssef ElGohary

Online Team Lead at Vodafone Egypt

Cairo, Egypt
  • Customer Care
  • online & social media
  • Call Center
  • Complaint Handling & Resolution
  • Microsoft Office

Work Experience

  • Online Team Lead at Vodafone Egypt

    Jan 2013 to present · 5 Years 10 Months
  • Online Specialist at Vodafone Egypt

    Jan 2011 to Jan 2013 · 2 Years 11 Months
  • customer service representative at Vodafone Egypt

    Jan 2008 to Jan 2011 · 3 Years 4 Months

Education

  • Bachelor's Degree in Mass Communication

    Cairo University - Egypt 2001 to 2005 · 4 Years
  • High School - Thanaweya Amma

    Qatar secondary language school - Egypt 2000

Achievments

I promoted to be senior @ Online Team

Skills
Tools and Fields of Expertise

  • Customer Care
  • online & social media
  • Call Center
  • Complaint Handling & Resolution
  • Microsoft Office
  • Microsoft Excel
  • leadership
  • Oracle
  • Microsoft PowerPoint

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • ICDL

    2005
  • introduction for MS Office

    Cairo University · 2005