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Ahmed Ghareeb Emam Shanan

Customer Service

Giza, Egypt
  • Customer Service
  • ICDL
  • E-marketing
  • Custodian

Work Experience

  • Contracting Executive for Lots of Hotels at Touring Club of Egypt

    Oct 2017 to present · 9 Months
  • Flight Customer Support at Almosafer

    Jul 2017 to Oct 2017 · 4 Months
  • Bookkeeper at Sigma Captial

    Jan 2016 to Jul 2017 · 1 Years 7 Months
  • customer service representative at Teleperformance

    Aug 2015 to Jan 2016 · 6 Months

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Education

  • Bachelor of Tourism department in Tourism and Hotel management

    Helwan University - Egypt 2008 to 2012 · 4 Years
  • High School - Thanaweya Amma

    nahya high school - Egypt 2008

Achievments

I had a Project in Work Force Passport Scholarship. We had to finish the Business plan and the presentation about the idea of the project. at that time, I was the leader of the project I had to organize all the process to complete our project. So, I organized the duties for each one and I pretended as a supervisor to make sure that everyone did everything well. And then, I organized all of their (my team) achievements. I have learned how to manage a team, communicate well with people and organize the tasks. Also, make brainstorm with the team to find a suitable idea for all of us.

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Skills
Tools and Fields of Expertise

  • Customer Service
  • ICDL
  • E-marketing
  • Custodian

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Amadeus Course

    2017
  • Bookkeeping License

    MCSD Misr For Central Clearing, Depository & Registry · 2016
  • Ticketing reservation

    Egypt Aire · 2011
  • ICDL

    2010