Basic Info

Ahmed Shanan

1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Bookkeeper at Sigma Captial

Experience Details

Bookkeeper

Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

Sigma Captial

Giza, Egypt, Egypt

101-500 employees

Financial Services

sigma-captial.com

Jan 2016 to present (1 year 6 months)
Customer service representative at Teleperformance

Experience Details

Customer service representative

Creative/Design/Art, Customer Service/Support

Entry Level

Working in DU account, Handling English calls,solving problems and issues for customers and dealing with many nationalities in Dubai


Company Details

Teleperformance (multinational)

Cair, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2015 to Jan 2016 (5 months)
Customer service representative (Travel Advisor) at Teleperformance

Experience Details

Customer service representative (Travel Advisor)

Tourism/Travel

Entry Level

- Handling customer complains
- Experience in Airlines and Ticketing Industry
- Dealing with customer complains.
- Resolving customer’s Technical and Billing issues.
- Communicate efficiently with clients.
- Ensuring client Targets are delivered.


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt/about-us

Apr 2015 to Aug 2015 (4 months)
Student (intern) at Berlitz

Experience Details

Student (intern)

Education/Teaching, Training/Instructor

Student

Work Force Passport Scholarship
 Effective Communication Skills from (Dale Carnegie Training)
 Four levels of English course.
 Learned soft skills:
 Communicating Effectively
 Giving successful presentations
 Time Management
 Problem solving and decision making
 Business writing
 Coping with change
 Made a Project (Business plan and Presentation): It was a great opportunity to use these
skills in a real live, because I was the Leader for that project. Finally, we succeeded.


Company Details

Berlitz (multinational)

Cairo, Egypt

N/A

Education

N/A

Oct 2014 to Dec 2014 (2 months)
Call Center agent in high value at Vodafone

Experience Details

Call Center agent in high value

Customer Service/Support

Entry Level

Handled issues, solved problems for the customers, and reach the satisfactions for the
customers.


Company Details

Vodafone (multinational)

Cairo - Maadi, Egypt

N/A

Telecommunications

N/A

May 2014 to Aug 2014 (3 months)
Call Centre agent at American groups

Experience Details

Call Centre agent

Customer Service/Support

Entry Level

Made orders for the customers, solved their problems, handled issues and reach the
satisfactions for the customers


Company Details

American groups (multinational)

Cairo & Giza, Egypt

N/A

Food and Beverage Production

N/A

Oct 2012 to Jun 2013 (8 months)

Achievements


I had a Project in Work Force Passport Scholarship. We had to finish the Business plan and the presentation about the idea of the project. at that time, I was the leader of the project I had to organize all the process to complete our project. So, I organized the duties for each one and I pretended as a supervisor to make sure that everyone did everything well. And then, I organized all of their (my team) achievements. I have learned how to manage a team, communicate well with people and organize the tasks. Also, make brainstorm with the team to find a suitable idea for all of us.

Education

Bachelor of Tourism department in Tourism and Hotel management

Education Details

Bachelor of Tourism department

Tourism and Hotel management

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nahya high school

Egypt

2008

B / Very Good / 75 - 85%

N/A

nahya high school
2008

Certifications

ICDL
Aug 2010

Certificate details

ICDL

Aug 2010

N/A

N/A

N/A

N/A

Certificate details

Bookkeeping License

May 2016

N/A

N/A

N/A

MCSD Misr For Central Clearing, Depository & Registry

N/A

Amadeus Course
May 2017

Certificate details

Amadeus Course

May 2017

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Ticketing reservation

Nov 2011

Egypt Aire

Made reservation for passengers, solved their problems and confirmed the tickets. for 2 months

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAmadeus CourseAmerican GroupsAnalyticalArabicBerlitzBookkeeperBookkeeping LicenseCall Center Agent In High ValueCall Centre AgentConsumer ServicesCreativeCustodianCustomer ServiceCustomer Service RepresentativeCustomer Service Representative (Travel Advisor)DesignE-marketingEducationEnglishFinanceFinancial ServicesFlexibleFood And Beverage ProductionHandles StressICDLInsuranceOrganizerReadingStudentSupportTeam PlayerTelecommunicationsTeleperformanceTicketing ReservationTourismTourism And Hotel ManagementTravelVodafoneWriting Stories

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

Less than 1 year

E-marketing

E-marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Custodian

Custodian

: Advanced

: Medium

:

Less than 1 year

Key Skills

Analytical, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://touch.www.linkedin.com/?dl=no#youhttps://www.facebook.com/ahmed.ghareeb.01

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