Basic Info
Ahmed Shanan
1 year
Giza, Egypt
Bachelor's Degree
Experienced
Work Experience
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Bookkeeper at Sigma Captial
Experience DetailsBookkeeper Accounting/Finance Experienced (Non-Manager) N/A Company DetailsSigma Captial Giza, Egypt, Egypt 101-500 employees Financial Services sigma-captial.com
Jan 2016 to present (1 year 6 months)
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Customer service representative at Teleperformance
Experience DetailsCustomer service representative Creative/Design/Art, Customer Service/Support Entry Level Working in DU account, Handling English calls,solving problems and issues for customers and dealing with many nationalities in Dubai Company DetailsTeleperformance (multinational) Cair, Egypt More than 1000 employees Consumer Services N/A
Aug 2015 to Jan 2016 (5 months)
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Customer service representative (Travel Advisor) at Teleperformance
Experience DetailsCustomer service representative (Travel Advisor) Tourism/Travel Entry Level
- Handling customer complains Company DetailsTeleperformance Cairo, Egypt More than 1000 employees Consumer Services https://www.teleperformance.com/en-us/egypt/about-us
Apr 2015 to Aug 2015 (4 months)
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Student (intern) at Berlitz
Experience DetailsStudent (intern) Education/Teaching, Training/Instructor Student
Work Force Passport Scholarship Company DetailsBerlitz (multinational) Cairo, Egypt N/A Education N/A
Oct 2014 to Dec 2014 (2 months)
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Call Center agent in high value at Vodafone
Experience DetailsCall Center agent in high value Customer Service/Support Entry Level
Handled issues, solved problems for the customers, and reach the satisfactions for the Company DetailsVodafone (multinational) Cairo - Maadi, Egypt N/A Telecommunications N/A
May 2014 to Aug 2014 (3 months)
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Call Centre agent at American groups
Experience DetailsCall Centre agent Customer Service/Support Entry Level
Made orders for the customers, solved their problems, handled issues and reach the Company DetailsAmerican groups (multinational) Cairo & Giza, Egypt N/A Food and Beverage Production N/A
Oct 2012 to Jun 2013 (8 months)
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Achievements
I had a Project in Work Force Passport Scholarship. We had to finish the Business plan and the presentation about the idea of the project. at that time, I was the leader of the project I had to organize all the process to complete our project. So, I organized the duties for each one and I pretended as a supervisor to make sure that everyone did everything well. And then, I organized all of their (my team) achievements. I have learned how to manage a team, communicate well with people and organize the tasks. Also, make brainstorm with the team to find a suitable idea for all of us.
Education
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Bachelor of Tourism department in Tourism and Hotel management
Education DetailsBachelor of Tourism department Tourism and Hotel management Helwan University, Egypt B / Very Good / 75 - 85% N/A N/A Helwan University
2008 - 2012
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High School - Thanaweya Amma
High School DetailsThanaweya Amma nahya high school Egypt 2008 B / Very Good / 75 - 85% N/A nahya high school
2008
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Certifications
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ICDL
Aug 2010
Certificate detailsICDL Aug 2010 N/A N/A N/A
N/A |
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Bookkeeping License
May 2016
Certificate detailsBookkeeping License May 2016 N/A N/A N/A MCSD Misr For Central Clearing, Depository & Registry N/A |
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Amadeus Course
May 2017
Certificate detailsAmadeus Course May 2017 N/A N/A N/A
N/A |
Training and Courses
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Ticketing reservation at Egypt Aire
Nov 2011
Training/Course DetailsTicketing reservation Nov 2011 Egypt Aire Made reservation for passengers, solved their problems and confirmed the tickets. for 2 months |
Likes and Dislikes
Reading, Writing Stories
Last update 10 days ago.
Profile Skills and Keywords
AccountingAdaptiveAmadeus CourseAmerican GroupsAnalyticalArabicBerlitzBookkeeperBookkeeping LicenseCall Center Agent In High ValueCall Centre AgentConsumer ServicesCreativeCustodianCustomer ServiceCustomer Service RepresentativeCustomer Service Representative (Travel Advisor)DesignE-marketingEducationEnglishFinanceFinancial ServicesFlexibleFood And Beverage ProductionHandles StressICDLInsuranceOrganizerReadingStudentSupportTeam PlayerTelecommunicationsTeleperformanceTicketing ReservationTourismTourism And Hotel ManagementTravelVodafoneWriting StoriesSelf-assesed Skills
Fields of Expertise
Customer Service
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Custodian
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Key Skills
Analytical, Organizer, Flexible / Adaptive, Handles Stress, Team PlayerOnline Presence
