Basic Info

Ahmed Hamed

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support and Helpdesk at German University in Cairo

Experience Details

Senior Technical Support and Helpdesk

Administration, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

German University in Cairo (multinational)

Cairo, Egypt

More than 1000 employees

Education, Higher Education

guc.edu.eg

Aug 2013 to present (4 years 5 months)
IT Specialist at Aviation Information Technology

Experience Details

IT Specialist

IT/Software Development, Manufacturing/Production

Experienced (Non-Manager)

-Supporting and maintaining airports equipment and its systems (boarding & label printers, departure & arrival screens).
-Monitoring all airport Software and Systems.
-Suggesting and providing IT solutions to business and management problems.
-Responsible with the team of testing all airports' new equipments related to the field and install it to be ready to the usage.
-Installing, supporting and maintaining new server hardware and software infrastructure
-Analyzing and resolving faults.
-Working closely with other departments/organizations and collaborating with other IT staff


Company Details

Aviation Information Technology

South Sinai, Egypt

More then 1000 employees

Computer Hardware, Computer Networking , Information Technology Services

avit.com.eg

Aug 2010 to Aug 2013 (3 years)
Sales Executive at Sunrise "Resorts &Cruises"

Experience Details

Sales Executive

Tourism/Travel

Entry Level

 Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
 Visiting potential customers to prospect for new business.
 Acting as a contact between a company and its existing and potential markets.
 Negotiating the terms of an agreement and closing sales.
 Gathering market and customer information.
 Representing the organization at trade exhibitions, events and demonstrations.
 Recording sales and order information and sending copies to the sales office.
 Reviewing own sales performance, aiming to meet or exceed targets.
 Gaining a clear understanding of customers' businesses and requirements.
 Making accurate, rapid cost calculations, and providing customers with quotations


Company Details

Sunrise "Resorts &Cruises" (multinational)

Cairo, Egypt

51-100 employees

Travel and Tourism

sunrisehotels-egypt.com/

May 2009 to Jul 2010 (1 year 2 months)
Technical Support at German University in Cairo

Experience Details

Technical Support

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

-Preparing and supporting all needed laboratories during exams or for students' usage.
-Software installation & maintenance (Windows, Office, DB, Support tools, Software, antivirus).
-Help Disk and Advise staff on appropriate action.
-Supporting Apple system "IMAC" with windows.
-Hardware Assembly & maintenance (Pc Installation. troubleshooting).
-Determine source of computer problems (hardware, software, user access, etc.).
-Planning and implementing of Networks.
-Excellent knowledge in network (wired, wireless) and troubleshooting.
-Provides technical support on all IT field equipments.


Company Details

German University in Cairo

Cairo, Egypt

N/A

Education

guc.edu.eg

Oct 2006 to May 2009 (2 years 7 months)
CUSTOMER SERVICE (intern) at RAYA Holding Company

Experience Details

CUSTOMER SERVICE (intern)

Customer Service/Support

Entry Level

-Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
-First point of customer contact for general inquiries like pricing, products, scheduling etc.
-Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.


Company Details

RAYA Holding Company

Giza, Egypt

N/A

Marketing and Advertising

N/A

Nov 2005 to Oct 2006 (11 months)
Data Entry (intern) at “ Al Hezb AlWatany”

Experience Details

Data Entry (intern)

Administration

Student

Presdential Election


Company Details

“ Al Hezb AlWatany”

Cairo, Egypt

More then 1000 employees

Writing and Editing

N/A

Jun 2005 to Oct 2005 (4 months)

Education

Bachelor of Commerce in Business Administration and Information Systems

Education Details

Bachelor of Commerce

Business Administration and Information Systems

High Institute of Co-operation, Egypt

C / Good / 65 - 75%

N/A

N/A

High Institute of Co-operation
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan Military high school

Egypt

2001

C / Good / 65 - 75%

N/A

Helwan Military high school
2001

Training and Courses

Training/Course Details

ICDL

Jul 2003

YAT CENTER

N/A

Training/Course Details

MARKETING

Sep 2009

MINISTRY OF TOURISM

N/A

Training/Course Details

CCNA

Feb 2012

AVIT training center

N/A

Training/Course Details

Introduction to computer science

Jun 2011

Harvard university “online course”.

N/A

Training/Course Details

Introduction to Linux

Aug 2014

Harvard university “online course”.

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBusiness Administration And Information SystemsCCNACUSTOMER SERVICEComputer HardwareComputer NetworkingData EntryEducationEnglishGermanGerman University In CairoHard WorkerHigher EducationICDLITIT SpecialistITILInformation TechnologyInformation Technology ServicesInstallationIntroduction To Computer ScienceIntroduction To LinuxItalianJavaJava SELAN & WANLeaderLinuxMCSAMac OSMaintenanceManufacturingMarketingMarketing And AdvertisingMicrosoft OfficeMobile TechnologiesOperationsPrintersProblem SolverProductionRepairSQLSalesSales ExecutiveSenior Technical Support And HelpdeskSoftware DevelopmentSunrise "Resorts &Cruises"SupportSupportiveTeam PlayerTechnical SupportTourismTravelTravel And TourismWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Fluent

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Mobile technologies

Mobile technologies

: Expert

: Extreme - I love it!

:

3-5 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

5-7 years

LAN & WAN

LAN & WAN

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

5-7 years

Java SE

Java SE

: Expert

: Extreme - I love it!

:

3-5 years

CCNA

CCNA

: Advanced

: High

:

3-5 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

3-5 years

SQL

SQL

: Advanced

: High

:

1-3 years

Linux

Linux

: Advanced

: High

:

Less than 1 year

printers

printers

: Advanced

: High

:

5-7 years

Java

Java

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Information Technology

Information Technology

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Team Player, Supportive

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