Basic Info

Ahmed Hamed

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at German University in Cairo

Experience Details

Technical Support Engineer

Administration, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Installing and configuring computer hardware, software, antivirus, systems, networks, printers and scanners.
Maintain user-facing familiarization and FAQ documents, and “how to” guides and training materials, with latest updates and user guidance.
Providing help disk, training and technical support for new comers “student and staff” with varying levels of IT knowledge and competence and Advise staff on appropriate action.
Planning and undertaking scheduled maintenance upgrades.
Manage and maintain printer connectivity to the network to ensure continuous, trouble-free access.
Preparing and supporting all needed laboratories for students' usage or during exams.
Determine source of computer problems (hardware, software, user access, etc.).
Provides technical support and fixing faulty equipment.
Provide technical assistance and support for queries and issues related to computer systems, software and hardware.
Support students with any technical issues related to the GUC account, email, admin system, Intranet, internet, GUC computer Labs, their private laptops and software's.
Install computers for the newcomers and users.
Operating system support (Windows, Mac OS, Linux, IOS and Android).
Prepare and support the GUC computerized exams.
Prepare and support the GUC Berlin Campus.
Printing GUC ID cards.
Printing GUC graduates / MBA / post grads certificates. ..etc.
GUC Applications such as Hits, Great Plans support, GUC Print-Center application, GUC Queuing System, GUC cafeteria POS application
Write training manuals. Train computer users.
Respond to all queries either in person or over the phone and walk customer through problem solving process.
Force the GUC IT regulations and policies.


Company Details

German University in Cairo (multinational)

Cairo, Egypt

N/A

Education

guc.edu.eg

Aug 2013 to present (3 years 4 months)
IT Specialist at Aviation Information Technology

Experience Details

IT Specialist

IT/Software Development, Manufacturing/Production

Experienced (Non-Manager)

-Supporting and maintaining airports equipment and its systems (boarding & label printers, departure & arrival screens).
-Monitoring all airport Software and Systems.
-Suggesting and providing IT solutions to business and management problems.
-Responsible with the team of testing all airports' new equipments related to the field and install it to be ready to the usage.
-Installing, supporting and maintaining new server hardware and software infrastructure
-Analyzing and resolving faults.
-Working closely with other departments/organizations and collaborating with other IT staff


Company Details

Aviation Information Technology

Sharm el-Sheikh airport, Egypt

More then 1000 employees

Computer Hardware, Computer Networking , Information Technology Services

avit.com.eg

Aug 2010 to Aug 2013 (3 years)
Sales Executive at Sunrise "Resorts &Cruises"

Experience Details

Sales Executive

Tourism/Travel

Entry Level

 Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
 Visiting potential customers to prospect for new business.
 Acting as a contact between a company and its existing and potential markets.
 Negotiating the terms of an agreement and closing sales.
 Gathering market and customer information.
 Representing the organization at trade exhibitions, events and demonstrations.
 Recording sales and order information and sending copies to the sales office.
 Reviewing own sales performance, aiming to meet or exceed targets.
 Gaining a clear understanding of customers' businesses and requirements.
 Making accurate, rapid cost calculations, and providing customers with quotations


Company Details

Sunrise "Resorts &Cruises" (multinational)

Maadi, Cairo, Egypt

51-100 employees

Travel and Tourism

sunrisehotels-egypt.com/

May 2009 to Jul 2010 (1 year 2 months)
Technical Support at German University in Cairo

Experience Details

Technical Support

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

-Preparing and supporting all needed laboratories during exams or for students' usage.
-Software installation & maintenance (Windows, Office, DB, Support tools, Software, antivirus).
-Help Disk and Advise staff on appropriate action.
-Supporting Apple system "IMAC" with windows.
-Hardware Assembly & maintenance (Pc Installation. troubleshooting).
-Determine source of computer problems (hardware, software, user access, etc.).
-Planning and implementing of Networks.
-Excellent knowledge in network (wired, wireless) and troubleshooting.
-Provides technical support on all IT field equipments.


Company Details

German University in Cairo

New Cairo, Egypt

N/A

Education

guc.edu.eg

Oct 2006 to May 2009 (2 years 7 months)
CUSTOMER SERVICE (intern) at RAYA Holding Company

Experience Details

CUSTOMER SERVICE (intern)

Customer Service/Support

Entry Level

-Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
-First point of customer contact for general inquiries like pricing, products, scheduling etc.
-Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.


Company Details

RAYA Holding Company

6 october city, Egypt

N/A

Marketing and Advertising

N/A

Nov 2005 to Oct 2006 (11 months)
Data Entry (intern) at “ Al Hezb AlWatany”

Experience Details

Data Entry (intern)

Administration

Student

Presdential Election


Company Details

“ Al Hezb AlWatany”

Cairo, Egypt

More then 1000 employees

Writing and Editing

N/A

Jun 2005 to Oct 2005 (4 months)

Education

Bachelor of Commerce in Business Administration and Information Systems

Education Details

Bachelor of Commerce

Business Administration and Information Systems

High Institute of Co-operation, Egypt

C / Good / 65 - 75%

N/A

N/A

High Institute of Co-operation
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim experimental language school

Egypt

2001

C / Good / 65 - 75%

N/A

Hafez Ibrahim experimental language school
2001

Training and Courses

Training/Course Details

ICDL

Jul 2003

YAT CENTER

N/A

Training/Course Details

MARKETING

Sep 2009

MINISTRY OF TOURISM

N/A

Training/Course Details

CCNA

Feb 2012

AVIT training center

N/A

Training/Course Details

Introduction to computer science

Jun 2011

Harvard university “online course”.

N/A

Training/Course Details

Introduction to Linux

Aug 2014

Harvard university “online course”.

N/A

This profile is fresh!
Last update 16 days ago.

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Profile Skills and Keywords

AdministrationArabicBusiness Administration And Information SystemsCCNACUSTOMER SERVICEComputer HardwareComputer NetworkingData EntryEducationEnglishGermanGerman University In CairoHard WorkerICDLITIT SpecialistITILInformation TechnologyInformation Technology ServicesInstallationIntroduction To Computer ScienceIntroduction To LinuxItalianJavaJava SELAN & WANLeaderLinuxMCSAMac OSMaintenanceManufacturingMarketingMarketing And AdvertisingMicrosoft OfficeMobile TechnologiesOperationsPrintersProblem SolverProductionRepairSQLSalesSales ExecutiveSoftware DevelopmentSunrise "Resorts &Cruises"SupportSupportiveTeam PlayerTechnical SupportTechnical Support EngineerTourismTravelTravel And TourismWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Intermediate

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Intermediate

German

German

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Mobile technologies

Mobile technologies

: Expert

: Extreme - I love it!

:

3-5 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

5-7 years

LAN & WAN

LAN & WAN

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

5-7 years

Java SE

Java SE

: Expert

: Extreme - I love it!

:

3-5 years

CCNA

CCNA

: Advanced

: High

:

3-5 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

3-5 years

SQL

SQL

: Advanced

: High

:

1-3 years

Linux

Linux

: Advanced

: High

:

Less than 1 year

printers

printers

: Advanced

: High

:

5-7 years

Java

Java

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Information Technology

Information Technology

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=399973916&trk=nav_responsive_tab_profile

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